1. . Curriculum Vitae
Asheka Fisher
44 Farrier Street, Westridge, Mitchells Plain
Tel: 073 440 9136
Profile
A diligent, self-motivated, creative and dynamic individual who has been
able to use her interpersonal, communicative and organisational skills
optimally throughout her school years. Very strong written and verbal
skills and good leadership skills. An enthusiastic, responsible individual
who enjoys sharing experiences acquired with peers and adults alike to
build and develop relationships. Participating in sporting codes and
numerous other extramural activities have contributed to becoming a
flexible team player as well as developing the ability to work
independently with initiative to achieve goals and objectives. Extremely
dedicated and focused on the task at hand.
Personal Information
Nationality South African (I.D 951 0100185 080)
Languages English & Afrikaans
Race Colored
Date of Birth 10 October 1995
Dependents none

2. . Curriculum Vitae
Education
Secondary Education
2014
Rocklands HighSchool
Matric (Grade 12)
Subjects:
English
Afrikaans
Life Orientation
Mathematics Literacy
Tourism
Business Studies
Consumer Studies

3. Curriculum Vitae
Work experience
MWEB Connect (Internship)
Position: Sales Administrator
Period: 10 March 2015 – 10 March 2016
• Provide administrative support to the Sales Call Centre team, to meet
Minimum Performance deliverables
• Manage administrative processes with regards to hardwaredistribution to
MWEB clients
• Conduct outbound calls to follow up with customers and also taking
inbound sales calls when necessary
• Update customers on the status of their orders
• Ensure all online applications are processed correctly
• Maintain relationships with external customers who form part of the
Administrative function and meet Service Level Agreements (SLAs)
• Assist with all Rica and compliance tasks
Skills and Competencies
• Meticulous attention to detail
• Pro-activity and initiative
• Judgment/Problem-solving
• Excellent Customer Service Orientation
• Good communication and interpersonal skills
• Deadline specific delivery a must
• Excellent telephonic etiquette
• Knowledge of MS Office
• Database and capturing experience

4. Period: 01 August 2016 – 31 January 2017
6 Month Contract (MWEB Connect)
 Provide administrative support to the Sales Call Centre team, to meet
Minimum
 Manage administrative processes with regards to Completing Clients
packages Order
 Assisting Clients Telephonically with advising client of the packages that
the Sign up for by MWEB
 Conduct outbound calls to follow up with on Services that was applied for
on our Vumatel Systems / MWEB Fibre Packages
 Update customers on the status of their orders
 Capturing Client orders
 Process application applied for online
Skills and Competencies
• Meticulous attention to detail
• Pro-activity and initiative
• Judgment/Problem-solving
• Excellent Customer Service Orientation
• Good communication and interpersonal skills
• Deadline specific delivery a must
• Excellent telephonic etiquette
• Knowledge of MS Office
• Database and capturing experience
• Work Good under pressure
• Telephonic Etiquette

5. Capita (UK Based Company)
Position: Customer Services Advisor
Period: 27 June 2016 – 31 August 2016
 Inbound Customer Services to Clients in the UK
 Capturing Client orders
 Assisting clients with Sim Swaps / Capturing Packages for Clients
 Assisting clients with Various Packages that Capita offers
 Assisting clients with Queries / Escalations
 Manage processes with regards to Completing Clients package Order