1. Heba Swailam
Tel: (902) 717-2661 hebasweilam@hotmail.com
Highlights of Qualifications
• Recognized for strong communication
and interpersonal skills to deliver on strategic mandates
• Excellent organizational skills and time management
• Ability to multi task and work under pressure
• Multilingual: English, German, Arabic, Basic French
• Familiar with basic Accounting, budgeting, payroll, and supply management
• Strong sound judgment and ability to deal with highly confidential matters
• Valid clean Nova Scotia driving license
• Microsoft Word, Microsoft Excel, Power Point, Internet Explorer
Employment Experience
Clinical Administrative Assistant April 2015-June 2016
Dundee Health and Wellness, Halifax, NS
• Managed administration, reception and medical capacities to ensure establishment runs
smoothly
• Created files for patients and helped them fill out medical forms
• Coordinated with patient’s insurance companies to ensure the treatment is covered
• Assisted with recruitment, development and appraisal of staff
• Scheduled office meetings, planned staff appreciation and meditation events
• Developed and implemented policies and directives
• Set and monitored budget and payroll, ordered supplies
• Handled telephone and email communications
Assistant Instructor (Excel Program, Part-Time) October 2014- Present
Halifax Regional School Board, Halifax, NS
• Supervised Children in a variety of settings and ensured safety of the play environment
• Actively participated in the development and implementation of the program plan
• Facilitated positive interactions among all students
• Attended and participated in staff meetings and training sessions
Office Manager & Executive Assistant 2003 –2011
Wind for Sim Cards Distribution & Trading Ltd., Cairo, Egypt
• Greeted clients professionally and handled all the requests
• Assisted with training and development of new staff
• Handled all the administrative work in a professional manner within the time and budget
constraints
• Resolved conflict received from staff and customers
• Scheduled an appropriate distribution plan for vendors
• Managed office budget, staff payrolls, ordered office supplies
• Tracked financial data and created reports for executive team
• Assisted management team with travel planning and accommodations

2. Office Manager &Executive Assistant 1996-2002
Intergraph Computer Systems, Cairo, Egypt
• Arranged for meetings and seminars and workshops
• Prepared accounting reports, payroll and bonuses payments reports
• Monitored office expenses to ensure is aligned within the budget
• Assisted with tendering process to represent the company
• Recruited new staff
• Developed and coached new hires and evaluated the performance
Front Desk & Group Coordinator 1991 –1995
Cairo Marriott Hotel, Cairo, Egypt
• Planned and executed events for groups visits from all over the world
• Oriented groups of more than 50 tourists about the story of the hotel and its facilities
• Served as the point person for the group; answered questions, handled complains,
addressed concerns
• Created executive reports and provided reservation reports to managers
• Followed up with customers that the reservation requests are fulfilled and to ensure
pleasant stay for the group
Education
Bachelor in Mass Communication (Public Relations & Advertising)
Cairo University, Egypt
Volunteering and Community Involvement
Teacher Assistant (upon request ) 2014- Present
Immigrant Services Association of Nova Scotia (ISANS), Halifax
• Created a fun, warm and exciting atmosphere where students learn while strengthening
their skills
• Assisted the ESL instructor to teach English as second language
• Assisted in teaching a structured, stimulating classroom in a class of 15to17
immigrant’s students
• Encouraged participation and instilled the importance of respect, community and
diversity
Receptionist (upon request ) 2014- Present
Immigrant Services Association of Nova Scotia (ISANS), Halifax
• Receive and transfer on average 20 phone calls per hour
• Manage incoming and outgoing mail to it reaches recipients in timely fashion
• Welcomed newcomer clients and provided with required information
• Assisted in every community event where needed
Youth Institute, Cairo, Egypt
Cancer Institute, Cairo, Egypt
Companionship & Fundraising Volunteer, Cairo, Egypt