Fay Wilson has over 15 years of experience working in UK higher education. She currently works as an events assistant at the University of Essex, where her responsibilities include planning and delivering events, maintaining stakeholder relationships, and providing administrative support. She has excellent organizational, communication, and IT skills, including proficiency with Microsoft Office, databases like CRM and Access, and financial management systems. Fay is highly motivated, adaptable, and an effective team player with strong customer service abilities.

1. Curriculum Vitae
Fay Wilson
36 Marlowe Way, Lexden, Colchester, Essex, CO3 4JP
Telephone: 07854785204
PERSONAL DETAILS
I am enthusiastic, highly motivated, effective dynamic team player, who has highly developed organisational skills
including time management. I am quick to learn and have the ability to adapt and act with initiative when making
decisions in fast changing environments, whilst maintaining accuracy and attention to detail. I am flexible, adaptable
and feel I have a warm, friendly, open personality; I am always willing to help. I feel it is very important to maintain
high levels of integrity in accordance with the environment I work in and respect confidentiality. This may include
working independently or as part of a team. I possess the drive and experience to manage multiple tasks and
prioritise effectively, including interpreting and following instructions, policies and procedures. I have gained special
knowledge and skills from working in various positions throughout my career and I have worked specifically in UK
Higher Education for the last 15 years. I have the exceptional customer service skills, including written and oral
communication. I have excellent IT skills, including proficient use of MS word and other computer packages. I have
excellent knowledge in databases, including CRM, Access and Raisers Edge, this includes a good level numeracy
and the ability to understand basic data. I am confident in my ability to manage different administration and budget
management on a daily basis independently or as part of a team. I am a key member of my team, and actively
participate in all functions in the running of a busy events office. I have excellent interpersonal skills and I am a good
listener and communicator which I have used to help me develop amicable relationships to be able to work well with
all internal and external Stakeholders.
KEY SKILLS
I have excellent knowledge and experience of the following:
• Planning the delivery of events including development and implementation of targeted and tracked events and
stakeholder engagement plan programmes to ensure the smooth delivery.
• Maintaining and enhancing complex databases, importing/exporting, database queries, reports, and guests
lists etc. using CRM, Raisers Edge, Access, Excel and MIS.
• Maintaining stakeholder records, relationships.
• Analysing and interrogating data sources to support strategic planning and direction, content and scope of the
events 50th
Anniversary programme.
• Providing administrative support to the Head of Events and Stakeholder Engagement.
• Innovating, improving, interpreting and following policies procedures.
• Events budget management, yearend accruals and processes.
• Helping raise the University’s profile and reputation with key stakeholders.
• Organising and assisting with University meetings, committees and boards.
• Front office duties: handing face to face, telephone or email enquiries from internal and external stakeholders.
• Maintaining the University core calendar of events with co-ordination with the VC office, Events Essex, Essex
Experience, Central Timetable Office and Wivenhoe House.
• Accuracy and attention to detail.
• Maintaining web pages.
• Excellent time management including, managing multiple tasks, prioritising, whilst maintaining accuracy and
attention to detail.
• Liaising with hotel and travel arrangements internally and externally.
• Any other duties that are assigned.
• Full and clean driving license.
COMMUNICATION SKILLS
• Excellent written and oral communication skills from extensive public facing roles, most recently organising
and developing 50th
Anniversary events which included liaising with a range of internal and external
stakeholders.
• Ensuring events are well-publicised in advance internally and externally to maximise attendance.
IT SYSTEMS & FINANCIAL SKILLS
• Writing ‘how to guides’ for databases and providing training to other team members/wider section.
• Good numeracy and the ability to understand more complex data.
• Maintaining Databases.
• Excellent knowledge of CRM, MIS, Excel, Access and Raisers Edge.
• Excellent IT skills, including all Microsoft packages.

2. • Monitoring and reconciling budgets for the 50th
anniversary, including obtaining quotations, raising purchase
orders, processing of invoices and credit notes, setting up new creditor accounts and credit control.
• Setting up Eventbrite booking system to link with Microsoft Dynamics on CRM including taking payments.
• Good knowledge of social media, including Twitter and Facebook, Eventbrite.
• Good knowledge of websites including updating of calendars and text.
• Processing expense claims.
• Good knowledge of Moodle (a Virtual Learning Environment)
INTERPERSONAL SKILLS
• Ability to work effectively as part of a team or independently while acting with initiative when making decisions
while in a fast paced environment.
• Confident with liaising with senior management and VIP’s and Stakeholders.
• Confidentiality.
• Respect and sensitivity.
• Liaised with external and internal organisations, contact and suppliers.
• Excellent customer service.
• Ability to work effectively as part of a team or independently while acting with initiative when making decisions
while in a fast paced environment.
• Recruitment and supervision of a Front Runners, Student Ambassadors.
CURRENT EMPLOYMENT
Dec 2013 ~ Present University of Essex 50th Anniversary Advancement Events Assistant
Sep 2012 ~ Present Brightlingsea Junior School Governor (Voluntary)
PREVIOUS EMPLOYMENT
Sep 2013 ~ Dec 2013 Edge Hotel School Administrator
Sep 2011 ~ Sep 2015 Brightlingsea Junior School PTA Chair
Nov 2006 ~ Sep 2013 University of Essex Undergraduate Administrator & ECS Co-ordinator
Nov 2000 ~ Nov 2006 Colchester Institute Accounts Manager and Administrator
April 2002 ~ Jun 2007 Ace Pave (p/t) Accountant and Administrator
Dec 1997 ~ Nov 2000 Newsquest (Essex) Ltd Credit Controller
Dec 1998 ~ Dec 2000 East & Essex Co-op (p/t)
Filling Station
Cashier Supervisor
Aug 1996 ~ Dec 1997 RLT Engineering Receptionist/Secretary
EDUCATION AND QUALIFICATIONS
• AAT National Vocational Qualification in Accounting Level 2
• NVQ Business Administration Level 3 (equivalent 2½ A Levels @ grade A-C)
o RSA Shorthand speed test – Passed @ 50 wpm
o RSA Communication in Business Stage 2 – Passed
o RSA Word Processing 2 part 2 – Distinction
o RSA Text Processing 2 part 1 – Passed
• BTEC GNVQ Business & Finance Level 2 (Intermediate) – Merit (equivalent 5 GCSE’S @ grade B)
• GCSE’s: English (Lit & Lang), Maths, Double Science, Drama, Geography, German, Technology and
Humanities.
OTHER TRAINING AND EXPERIENCE
• Recruitment & Selection Essentials • Student Finance Training
• Safer Recruitment • UCAS Training
• CRM, Raisers Edge, MIS, Access and Excel • PTC Intro to Word Processing /Spreadsheets.
• Getting things done: managing the workload • Microsoft Office 2007
• Aspiring Managers Course • FrontPage Web Design
• Accounting Packages • NESSIE & Moodle Training
• Producing papers for committees • SharePoint Designer
• CASE Europe Graduations and Event Forum • Myers Briggs Work Type Indicator
• Agresso training • Office Essentials
• Introduction to committee administration • Chase Microsoft Windows Conversion Course
• Approaches to budget management • Proof Reading and Minute writing