Listening, Customer Service, Meeting Sales Goals, Selling to Customer Needs, Product Knowledge, People Skills, Energy Level, Dependability, General Math Skills, Verbal Communication, Job Knowledge

1. Merza Zafeer Baig
Al Satwa Dubai, UAE
Cell: 055-3836455
Zafeerbaig14@gmail.com
Top performing Retail Salesman/Sales Associate with ten years’ experience in retail sales and a reputation
for exceeding performance Alghazi Internet Service, Thiva Internet & Mobile Phone. Highly skilled at
leveraging consultative sales techniques to upsell products and exceed sales targets. Demonstrated
leadership skills that align teams and strengthen brand loyalty through exceptional customer service.
Seeking to apply diverse sales experience to take next career step with a retail organization dedicated to
providing world class customer service and producing strong team leaders.
Core Qualifications
 Retail Sales
 Marketing and Promotions
 Customer Service
 Consultative Selling
 Inventory Management
Professional Experience
Retail Salesman
May 2014 – Nov 2017
Al Ghazi Internet Service
Dubai, UAE
 Greet customers and ascertain what each customer wants or needs.
 Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and
security practices.
 Maintain records related to sales.
 Clean shelves, counters, and tables.
 Inventory stock and requisition new stock.
 Advising customers
 Maintaining eye-catching effective displays within the store
 Taking pride in your store and maintaining it to a high standard
 Following operating procedures
 Providing customers with an enjoyable shopping experience
Sales Executive
July 2012 – Dec 2013
Alkuwait Mobile Phones
Guj Pakistan

2. Sales /Store Clerk
Sep 2009 – Mar 2012
Thiva Internet & Mobile Phones
Thiva, Greece
 Help customers with the use of computers and applications.
 Respond to customers who encounter error messages from accessing sites, emailing or
downloading content.
 Assist customers with downloads, printing, scanning, editing files
 Monitor use of computers to ensure compliance with café policies and applicable laws
and regulations.
 Troubleshoot hardware, terminals, and software and connectivity issues.
 Track customers’ time at computer terminals.
 Promote computer or Internet-related products or services.
 Providing excellent customer service
 Processing transactions quickly and accurately
Sales Assistant
Feb 2007 – Aug 2009
Star Trading Mobile Phone
Hall Road Lahore Pakistan
Education
High School
Skills
 MS Word, Inpage
 Adobe Photoshop, Corel Draw, CorelPaint
 MS Windows (7, 8) installation and PC Troubleshooting
 English communication skills
 A genuine interest in helping customers
 Excellent communication skills
 The ability to work as part of a team
 A polite, thoughtful and friendly attitude
 Patience and calmness under pressure
 The ability to handle complaints and difficult situations
 Computer and administration skills
Personal Details
Date of Birth 7th
Jan 1984
Material Status Single
Languages Hindi/Urdu, English, Greek (Basic)
Visa Status Tourist Visa (Expiry on 5th
April 2018)
Declaration
I hereby certify that the above information are true and correct to the best of my knowledge and belief.
Merza Zafeer Baig