Analyst with 5 years of experience in technology consulting, technology services, information and telecommunications technology. Experienced on end to end commercial order management for networking devices, VoIP, toll-free number configuration, SIP Trunking, PBX, Client Management, project co-ordination and management and troubleshooting, support, operational processes, good co-ordination of B2B.  Experienced in post-sales support, fixing billing loopholes, handling billing calls for commercial adjustments, handling bulk projects, good knowledge of commercials for networking devices. Can multi-task efficiently, good inter-personal and communication skills, committed towards work and a team player.

1. 1
Arijit Bhowmik | LinkedIn Profile
Email: arijit.bhowmik@ymail.com
Contact: 09635857078
Personal Details
Date of Birth: May 24, 1993
Current Location: Gurugram, Haryana
Languages – English, Hindi and Bengali
Profile Summary
➢ Analyst with 5 years of experience in technology consulting, technology services,
information and telecommunications technology.
➢ Experienced on end to end commercial order management for networking devices, VoIP,
toll-free number configuration, SIP Trunking, PBX, Client Management, project co-
ordination and management and troubleshooting, support, operational processes, good
co-ordination of B2B.
➢ Experienced in post-sales support, fixing billing loopholes, handling billing calls for
commercial adjustments, handling bulk projects, good knowledge of commercials for
networking devices.
➢ Can multi-task efficiently, good inter-personal and communication skills, committed
towards work and a team player.
➢ Analyst at Orange Business Services – Gurugram – 31st Oct’ 2018 – Present
➢ VoIP Engineer at Real Time Data Services Pvt LTD, Gurugram – 13th Nov’ 2017
– 30th Sep’2018
➢ Process Associate at Genpact, Gurugram – 13th Sep’ 2016 – 12th Nov’ 2017
Total Experience – 5 years
➢ Domain – Networking, Telecommunications, ITES
➢ Tools – Global Order Lifecycle Delivery, QUOTO, ABACUS, SESAM, FILEADE,
GINI, ZOHO, Salesforce.com (only for data entry), Global Customer Interaction
Center, JIRA
➢ Ticket Management – Service Now, Kayako
Work Experience
Technical Skill Set

2. 2
Analyst (Business Operations) for SITA (Société Internationale de
Télécommunications Aéronautiques) – October, 2018 - Present
Roles and Responsibilities
➢
Coordination and engagement functionality with different supplier groups, vendors,
stakeholders etc. to assist the timely delivery of network services.
➢
Revenue Assurance-Identifying, analyzing & implementing new areas of revenue
leakages/Invoice rejections/Billing issues related to service requests placed by
customer.
➢
Perform RCA based on the exceptions and identify the source of the issues occurred
during Service delivery and Revenue assurance.
➢
Manage end to end change management and order delivery management to ensure
the correct service delivered at first time and within pre-set SLAs.
➢
Project management – by managing projects end to end SDWAN, VPN, MLAN, DSL
etc.
➢
Analyze Early Termination Fee (ETF), Pricings, Commercial approvals, contract expiry
validations with various vendors, suppliers, pricing Managers & investigate validity of
charges, send output file to shared services and report exceptions if any.
➢
Reporting: Prepare weekly and monthly requests tracking report/dashboards for
clients.
➢
Prepare weekly reports for quality analysis of the requests received.
➢
Reported project productivity and output to top management for a team of 14
individuals on regular basis.
➢
Interlock Management: Partnering with Development leads to identify opportunities
for better collaboration & process improvements.
➢
Coordinate with delivery team to get the service deployed on priority. Identified,
analyzed, reported and repaired problems encountered in the deployment of these
services.
➢
Conducting knowledge transfer training sessions, preparing process documents, SOPs
on various tools and technical services.
VoIP Engineer for TheRealPBX and Servetel (Nov’ 2017 – Sep’ 2018)
Roles and Responsibilities
➢ Monitoring, maintaining and troubleshooting PBX asterisk related issues.
➢ Troubleshoots VoIP issues utilizing packet capture tools and VoIP server logs.
➢ Track open trouble tickets and find resolution for issues.
➢ Configuration of IP/Soft phones - Xlite, Eyebeam, Zoiper,Yealink, Grandstream,
6C(in- house product)
➢ Proactively monitor circuit uptimes and utilization
Project Experience

3. 3
Process Associate for Samsung - Genpact (Sep’ 2016 – Nov’ 2017)
Roles and Responsibilities
➢ Processing of invoices raised against Purchase order.
➢ Processing of standard invoice and credit notes.
➢ Preparing and updating of process notes on periodical basis.
➢ Processing of Accounts Payable documents in image capturing devices.
➢ SHINE award for carrying out various Bulk Projects.
➢ Standing Ovation” for excellent CSAT by customer on the floor.
➢ Supervised a team of 10 members(training queue)
➢
B.Tech from Camellia Institute of Engineering in 2016 with 7.20 DGPA.
➢
12th
From ISC in 2012 with 63.25 percent.
➢
10th
From ICSE in 2010 with 74.6 percent.
➢ Event-Head at Inter-College Band Competition for Annual CulturalFest.
➢ Runner up in Inter School Football Competition.
➢ 1st
position in School Level Shot put, Discus and Javelin throwing competition.
I hereby certify that the information provided in this application is true and accurate. I understand
that any misrepresentation of facts in my application may justify cancellation of my application.
Arijit Bhowmik
Professional Achievements
Educational Qualification
Extra-Curricular Activities