Gurpreet Singh Mann is seeking a role in project management, implementation, or as a business/system analyst. He has over 6 years of experience in these areas, working on telecom projects involving billing systems, revenue assurance, fraud management, and more. He has expertise in requirements gathering, documentation, integration, troubleshooting, and acting as a liaison between clients and teams. Currently he is a product specialist for Subex working on their fraud management tool for Reliance Jio, leading analysis efforts and managing a team.

1. Gurpreet Singh Mann
Mobile: 09315055557, 8879740083
E-Mail: 19gsmann@gmail.com, gsmann19@gmail.com
Seeking assignments in Project Management / Project Implementation and
Deployment/Business Analyst/System Analyst/Operation and Application Support with a
growth oriented organisation
AN OVERVIEW
 B.Tech – Computer Science Engineering with nearly 6.11 years as Team Lead with OSS/BSS
Organisations & involved in Consultancy, Project Implementation, Integration, Deployment and
Execution, Application Support and maintenance.
 Involved in End to End implementing the project till the release of Work Completion Certificate.
 Experience as Business/System Analyst in complete project life cycles including Systems Analysis,
Auditing, Design, Testing, Implementation and Post-Production Support in Agile/Scrum environments.
 Proven expertise in gathering user requirements and converting them into business scenarios for Auditing
and SQL Reporting.
 Getting the business documents such as Business Requirement Document (BRD), Function
Requirement Document (FRD) or FSD and User Requirement Document signed off once the
requirements are finalized.
 Acting as a communication medium between client and development, testing teams. Interacted with client
directly. Excellent customer interaction and people management skills.
 Proven experience in working with the production support group and providing solutions to the technical
issues.
 Have good knowledge of GSM call Flow, Revenue Assurance(RA), Fraud Management
System(FMS), Telecom Billing System, CRM , Rating, provisioning and Mediation System
 Have basic knowledge of Pre paid System.
 Skills in managing telecom network environment – MSC & Telecom Nodes along with networking
devices administration & support.
 Good experience in Change and Release Management.
 Conducting product training sessions for customer how product is used and configured.
 Adept in managing operation / maintenance of telecom project in reducing downtime and enhancing
operational effectiveness of equipment.
 Resourceful at maintaining business relationship with clients and customers to achieve quality product and
service norms by resolving their service related critical issues.
 Excellent communication & interpersonal skills with strong analytical, team building, problem solving as
well as organisational abilities.
 Worked for PMO, Track the status of project on weekly bases from all zones and discuss with Management
on project Highlights and Lowlight and Set standards for how projects should run.
 Managing resource capacity plan or resource forecast to help understand resource availability for Project.
Target to implement the project within define time and Do help in release of payment Certificate from client.
Area Of Expertise
 GSM Call flow
 SQL
 UNIX
 Telecom Billing System(CRM , Rating, provisioning)
 Telecom Mediation System
 Revenue Assurance (RA) & Fraud Management System(FMS)
 ETL (Extract, Transform and Load) process
 Basic of Telecom IN System
Technical Skills
Operating System : Windows,UNIX/LINUX,SUN SOLARIS
Oracle Platform : Oracle (10g), SQL
Programming Lang’s : Basic Shell Scripting
Productivity Tools : Subex RocFM & RocRA, TOAD, SQL Developer, Putty, Wire shark , winscp2,

2. Probe (Protocol Analyzer used for capturing signalling data), MS Visio,
Access, Word, PPT, Excel, Photoshop, HPSM, Rational tool.
WEB SERVERS : Tomcat Apache
PROFICIENCY FORTE
Management Responsibilities:-
 Do Regular meetings with Client regarding new requirement, modification and project progress.
 Anchoring on-site project activities to ensure completion of project within the time & cost parameters
and effective resource utilization to maximize the output.
 Interacting with the Client regularly regarding release of certificates & payments for mile stone
achieved in project
 Interviewing & training the selected resources for the site work.
 Done Acceptance Test and Validation Test of System with client team in Nodal centre
(Chandigarh) and complete North Zone (8 states)
 Control a team of 4 people, take regular update on project and discuss with manager.
Notable Attainments:
 Recipient of periodic appreciation and extra increment from Reporting Manager & Colleagues for rendering
exemplary performances.
 Awarded for outstanding performance in FMCC-RA project in 2014-2015.
ORGANISATIONAL SCAN
Carrying experience in Application Support, ETL, Fraud Management, Revenue Assurance, Troubleshooting.
Current Employer
Organization: Subex Limited, Bangalore.
Designation : Product Specialist (Managed Services)
Client : Reliance JIO 4g (Mumbai)
Modules : Fraud Management System Application Support, ETL, Analysis, Trouble shoot.
Period : Feb 2016 – Till Date.
Key Assignments & Responsibilities:
 Currently working with Subex Ltd., as Team Lead and working on RocFM tool for Reliance Jio 4g
Project.
 Spearheading efforts as a Product Specialist, responsible for carrying out detailed analysis from product
and reconciliation point of view and managing team.
 Getting the business documents such as Business Requirement Document (BRD), Function
Requirement Document (FRD) or FSD and User Requirement Document signed off once the
requirements are finalized.
 Worked with the Project Manager to keep track of the status of project milestones and resource planning.
 Created progress and completion reports, which were submitted to project management on a weekly
basis.
 Acted as a liaison between Business and Technical teams.
 Participated in design review to ensure the integration with Billing, IN and other telecom nodes.
 Help technical team to come up with an optimal hardware specification for the installation of FMS tool.
 Help customer to maintain the FM process and work flows & help customer to find out root causes.
 Responsible for providing the support in L1/L2 level depending on the priority of the issues to meet
client’s SLA.
 Area of interest: Business process improvement, performance improvement, sustainable growth strategy,
motivation and hard work.

3. Pervious Employer
Organization: Xalted Information System Pvt. Ltd., Mumbai
Designation : Implementation Lead/ Analyst
Client : BSNL, Chandigarh
Modules : RA and FMS Application Support Trouble shoot.
Period : Jan 2010 – Jan 2016
Key Assignments & Responsibilities:
The project was based on working on project:
Probes, data collection, interacting/meeting with client, business analysis of different scenarios,
Operation, Support
Responsibilities:
 Worked on Revenue Assurance (RA) & Fraud Management System (FMS).
 Have Deployed two RA & FMS projects in BSNL, Done complete End to End Implementation and
Integration of projects in Bsnl.
 Getting the business documents such as Business Requirement Document, Function Requirement
Document and User Requirement Document signed off once the requirements are finalized.
 Worked with the Project Manager to keep track of the status of project milestones and resource
planning. Created progress and completion reports, which were submitted to project management on
a weekly basis.
 Acted as a liaison between Business and Technical teams.
 Participated in design review to ensure the integration of Billing System, IN System, Mediation
System and all other Network Elements as per the requirements.
 Configure and Generate reconciled reports regarding the Revenue Assurance & Fraud Management
system and share with client daily for further analysis.
 Reports consist of several Frauds & Revenue Leakage which are detected by us on the basis of data
from several Nodes.
 Worked on integration of Probes with the MSC severs/MSC/MGW/SGW with designing the
possible approaches for the same based on strong SS7 & GSM knowledge.
 Installation & UAT of System and Probes as per the approved UAT documents.
 Remote support & assisting the other team members in case of troubleshooting.
 Working in NSS with network operations team at client premises.
 Data collection, connectivity with different network elements, Meeting with clients & requirement
gathering. Day to day work monitoring & trouble shooting.
 Working on in-house applications like xTrace which is an application that allows the automation of
the comparison process within the database. xTrace module enhances the efficiency of the telecom
solutions, like – Mediation, Telecom Billing System, CRM , Rating, provisioning, Revenue
Assurance, Fraud Management System.
 Working on xMedDy Application (Mediation Application) which establishes connection with
remote Server/Desktop Machines, Identify files for pulling and fetches files over the Network. The
features of xMedDy are Acquisition of CDRS from Network, filter them applying filter rules,
Normalize the CDRs, perform duplicate record check, data stitching and Output management.
 Designing Reconciliation Rules for performing Reconciliation, Preparing test cases and testing the
application, Handling Export/Import of data for updating production database for specific user needs
 Working with Unix Scripts for various activities like conversion & Segregation.
 Analysis of Various Fraud Cases and Generating Reports for Customers to take further Decisions.
ACADEMIC CREDENTIALS & Certifications
2008 Bachelor of Technology– Computer Science and Engineering from Kurukshetra University, Kurukshetra,
Secured 62%
2003 10+2 from Army School Ambala Cantt with CBSE board with 60%.

4. BEYOND CURRICULUM
 WON “MASTER WELL MANNERED “, in School’s Farewell Party.
 Got recommended in Indian Army in 110th TGC entry.
 Sport Captain in school (2002-03)
 Class Representative in third year of Engineering & Member of Students’ council in Final Year of
Engineering.
PERSONAL DOSSIER
Date of Birth : 19 June, 1985
Permanent Address : #48 A Bharat Nagar Ambala Cantt
Marital Status : Unmarried
Languages : English and Hindi
Hobbies : Listening Music, Playing Cricket, Chess and Travelling
Strengths : Self Confidence, Hardworking, Team work and Quick Learner
Passport Status : J9391652 (Expiry: 16-11-2021)
I Gurpreet Singh, hereby declare that the particulars furnished above are true to the best of my knowledge and
belief.
Place: Mumbai (Gurpreet Singh Mann)
Date: