This document outlines two assignments for a course on Information Systems Development Methodology. Assignment 1 requires students to write a 5-page article on the risks of implementing migration planning for IS methodologies in Malaysian organizations. Assignment 2 requires students to describe and comment on creating a work plan for building IS in accordance with an organization's hierarchical structure, using their own organization as a case study. Guidelines are provided for the format and content of the assignments.

1. ASSIGNMENT – CMIS5103
1
MAY SEMESTER 2013
CMIS5103 – METHODOLOGY OF INFORMATION SYSTEM DEVELOPMENT
ASSIGNMENT
OBJECTIVES:
1. To expose student on how to write an article for international journal.
2. To look at the real application of IS development methodology in the organization.
QUESTIONS
Assignment I
Write an article concerning the risk of implementing migration planning for Information Systems
methodology in Malaysian organizations. The article format has to be submitted in two (2)
columns, single spacing, free font preferable Arial, size 10, minimum 5 keywords, minimum 15
references in APA format, abstract about 200 words and please write down your CV with photo
at the end of the article. The article should not be more than 5 pages.
[50 marks]
Assignment II
Describe and comments in creating the work plan for building information systems in
accordance with the organizational hierarchical structure. You may choose your own
organization as a case study.
[50 marks]

2. ASSIGNMENT – CMIS5103
2
ASSIGNMENT FORMAT:
Assignment I
The article format has to be submitted in two (2) columns, single spacing, free font preferable
Arial, size 10, minimum 5 keywords, minimum 15 references in APA format, abstract about 200
words and please write down your CV with photo at the end of the article. Page: not more than 5
pages.
Assignment II
i) Use double space and 12-point of Times New Roman font.
ii) This assignment should contain about 1000-3000 words (5-10 pages).
iii) Provide references. Minimum 10 references. References should use the American
Psychological Association (APA) format
iv) References should be latest (year 2006 and onwards)
Notes:
 Assignments should be submitted according to the fixed date.
 Plagiarism is not acceptable. If you are not sure what is meant by plagiarism, refer to the
various websites which discuss this matter, e.g. owl.english.purdue.edu/handouts.

3. 1
.
(1) Eng. Ammaar-M-Eissa
Major of Computer and Control Engineering
Open University Malaysia
Syrian-Soft for Accounting ,
Warehousing and Human Resources
Sana’a, YEMEN.
Mobile no, (+967) 733586278
amm_arme2006@hotmail.com
(2) Abdulrahman Mubarak Barouis
B.Sc. International Trade
Open University Malaysia
General Telecommunication Corporation
Sana’a, YEMEN.
Mobile no, (+967) 777005027
abongood77@gmail.com
(3) Wagdi Kassim Al–Hamadi
B.Sc. English Literature
Open University Malaysia
Sana’a, YEMEN.
Mobile no, (+967) 733154123
Wagdi_h@hotmail.com
Organizations are spending considerable resources
and assuming more risk than necessary to conduct
risk’s migrations.
There are many new approaches using
virtualization that greatly reduce cost and risk,
including the capability to non-disruptively migrate
data. To successfully migrate data
with these new approaches, enterprise IT
executives should leverage a vendor who
understands all of the approaches and has
experience migrating various platforms with
multiple technologies.
The Risk Of Implementing Migration Planning for
Information Systems Methodology
In Malaysian Organizations
Abstract.
Today’s organizations are faced with many
challenges in their business environments. Legacy,
outdated information technology (IT) systems and
changing business processes are among these major
challenges as user-friendly, companies address
legacy system inflexibility, agility, lack of
scalability, availability ,lack of wider data access,
shortage of skills, high cost of maintenance ,
minimize point of failure , numerous trade-offs and
unreliability. Couple this with continually changing
technologies, and organizations are faced with the
need to assess these new technologies and adapt
their infrastructures and applications to leverage
those technologies.

4. 2
But there are some critical risk factors involved in
the execution the migration Plan-Application and
Network resources downtime being the first and
foremost risk [5]
Lack of proper planning or implementation could
cause unacceptable downtime for most
organizations especially in Malaysia.
Another major risk factor is the technical
incompatibility, loss of information and corruption
or malfunctioning Information System [6]. This
risk should be treated with equal gravity similar to
the previous downtime, as it could render the
Information Systems ineffectiveness [7].
Lack of required technical and human resources or
inadequate application of the constitutes are
another important risks factors which a migration
methodology should keep in view when
formulizing and execution them, since there is still
much to be done in developing Information
Technology education in Malaysia,
Also a high standard normally required in
undertaking such complex tasks.
Inappropriate knowledge of business data, rules
and login could also lead to the low system or not
up to the mark performance [8]
Bad performance of the system is a risk that poses a
great challenge for the Information Systems, also
managers involved in the implementation of
migration plan [9].
Slow or bad performance could cause delays
therefore resulting into the inability of system to
complete a task in allotted time [10]
1-Introduction.
For Information System mangers in Malaysia, like
everywhere else in the world, data and Information
System migration is becoming the challenging task
of workplaces. Technology advancements, data
servers and storage consolidation, data Centre
relocation, new requirements, acquisition/mergers,
and load balancing are all the stimuli for the
migration of Information Systems [1] and [13]
Migration is a very difficult and disruptive task.
With the growth of critical-mission data and
increasing demands for high data availability,
downtime caused by the migration could have a
huge impact on organization’s financials [2] .
Hence, there is a great degree of risk involved in
implementing an Information Systems migration
plan. The migration plan involved almost the same
tradition phases including discovery of needs,
mapping and design, migration plan creation,
provisioning, pre-migration assessments, migration,
business impact analysis and finally the process of
migration validation. There are, however, several
risks involved in the implementing the migration
plan of Informational Systems [3]. This paper
attempts to focus on those risks that IS and
Information Technology managers come across in
the course of their daily routine
2- Discussion.
In order to ensure an efficient, effective migration,
there are numerous planning and implantation
issues that need to be addressed. Planning plays
most important role in the whole migration process
[4]. If the migration plan has been well formulized
and the prospective risks involved were taken care
of, the migration plan is realized with extreme
smoothness and even less, or sometimes no amount
of downtime faced by the organization.

5. 3
Key findings from the survey that illustrated the
expense of migration and best practices to reduce
the cost and risk include:
• Migration project expenditures are on
average greater than 200% of the
acquisition cost of enterprise storage. With
an average of 4 years useful life, the annual
operating expenses associated to migration
represent ~50% of acquisition cost.
• Enterprise storage migration costs can
exceed US-$15,000 per terabyte migrated.
• Storage migration projects required 4 to 6
hours per host, from internal organization
resources.
Of these hours, 4 to 5 hours were used to
plan the migration and 1 to 2 hours (~30%)
were used to execute the migration.
• Duration of the migration is mainly due to
limited maintenance windows. Common
migration techniques require application
outages due to either SAN rezoning and/or
host reboot activities.
• The 2 biggest concerns that organizations
face during a data migration are the risk of
downtime or extended downtime and
impact to the business, and the budget
overrun of the migration project. A full 70%
of customers reported schedule overruns of
about 30% while 64% reported average
budget overruns of 16%
• The leading indicator of schedule and
budget overruns was the team member
experience..
3- Costs and Risks in Data
Migrations.
More than 65% of enterprise IT budgets are
devoted to maintaining existing infrastructure in
2011 Research from Gartner [11]. Organizations
need to accelerate innovation and reduce operating
expenses to increase their competitiveness and
maintain their current market position.
CIOs are under pressure to identify and adopt best
practices to Decrease their IT operating expenses
and redirect the savings in support of new
investments.
Major drivers of growing data center schedule the
expenses to include ongoing power, cooling and
labor costs ..etc.
IT organizations are in a constant flux, handling
change management due to storage growth,
consolidations, mergers and acquisitions, vendor
product life cycles, and inter-operability and
supportability requirements.
For example, most enterprise IT shops have to plan
for their storage platforms’ end of life and
migration before the end of the 4 to 5 years of the
storage products' useful lives.
This white paper is intended to provide IT decision
makers with information on costs, risks and
considerations regarding the migration of data from
old storage platforms to new storage to reduce this
significant area of operating expenses.
To understand the strategies and best practices
organizations were using to reduce cost and risk
with storage migration, Hitachi Data Systems
sponsored a survey in partnership with
TechValidate, an independent market research[12]

6. 4
4-MIGRATION:A SIX-STEP PROCESS
The actual migration process is divided into six
distinct phases: application assessment, application
preparation, application migration, post-migration
changes, and application testing as shown in
(see Figure 1) in the previous page.
STEP 1: ASSESS THE APPLICATION
FOR MIGRATION:
Once a business has determined that a migration is
a viable solution, the first step is to ascertain which
current applications continue to fulfill current
business needs. Companies that omit this
assessment
process delay the inevitable need to retain or
eliminate certain applications.
This prolongs the duration of a project and reduces
many of the key benefits of migration, such as
improved and more efficient business processes.
In determining the feasibility of current
applications, businesses need to examine several
decision drivers.
These drivers include project priorities and goals,
application business value, development
environment and resource skills, application
complexity and architecture, and quality assurance.
To Determine The Application’s
Value to Business, The Following
Queries Need to Be Answered :
• What functionality does the application
possess that other applications or third-party
tools cannot reproduce ?
• What types of data and data transmission
protocols does the application support?
• What are the application’s basic input and
output types, different interface points, and
external dependencies?
• Does the application handle legacy file formats
or high value business transactions ?
• How would removal of the application
impact the organization?
• What is the current TCO * for the application?
Would TCO improve if the application was
ported to the new environment?
* TCO: Total Cost of Ownership
* Ownership is: One to all and all to one in IS Development SDLC
The next step in the assessment establishes the
application’s code quality in terms of design and
source code.
This step helps the migration team understand
the code complexity and, in turn, helps determine the
cost, effort, and schedule for migration.
In addition to assessing code quality, other metrics
for this stage of the assessment include examining
the development environment and developer skill
sets.
STEP 2: PREPARE THE APPLICATION
FOR MIGRATION:
Once the assessment is completed,
The second step prepares the application for
migration. Three main initial conditions are required
before migration commences:
• Provide all the relevant application documents and
base lined source code to the migration team
• Supply functional experts to the migration
team for accurate understanding of the project
• Provide application source code that has not
undergone separate enhancements as the
migration begins.
With these conditions met, the application
preparation phase begins.
The entire application is rebuilt in the parent
environment from the given source code. The
migration team then executes it and runs the
application test cases to determine that the
application source code provided is the correct
version for migration. With the correct source code
version established, developers proceed to the
migration.
STEP 3: MIGRATE THE APPLICATION:
In the actual migration process, the prepared
application is migrated to the new environment using
migration tools developed specifically for this
purpose.
Migration tools provide many benefits, among them
supplying the migration team with the ability to do
the following :

7. 5
• Consider resource-consuming elements,
constructs, and features
• Identify incompatible porting issues in the
application’s code, build, and production
environment
• Remove dead code and obtain recommendations
for improved coding style
• Analyze application components and
component relationships
• Shorten migration timeframes by eliminating
manual rewriting of unsupported code
• Simplify the migration process via
migration wizards
With the use of a migration tool, an upgrade
report is generated which will identify what
application features are not upgraded
automatically; these result in the need for manual
migrations.
This is accomplished in the next phase of the
migration process.
STEP 4: PERFORM POST-
MIGRATION CHANGES:
Some applications simply cannot be migrated
automatically and may require significant manual
work. Based on the report findings from the prior
step and the desired functionality in the new
environment, the developer will need to change the
code in the new environment.
The objective is to write code for the new platform
to obtain the same functionality in the migrated
code as found in the original application.
Common situations that necessitate manual work
are:
• Applications unable to update to their most
current version prior to migration (e.g.,
VB 5.0 or earlier applications upgraded to
VB 6.0 before migration to VB.NET)
• Certain features not upgraded automatically
(e.g., DDE,OLE,DAO, and RDO data
bindings in VB 6.0)
• Distributed n-tier applications with several
layers of objects communicating through COM
• Web applications using DHTML,
Web Classes, or ActiveX documents
• Projects using ActiveX controls or
ActiveX DLLs
STEP 5: TEST THE APPLICATION
In this final phase, the newly migrated application
is subjected to rigorous testing using the same test
cases applied earlier when validating the source
code provided. Apart from functional testing,
stress, volume, and load tests are carried out to
ensure scalability and performance levels are
achieved.
Fine tuning and/or optimization is conducted after
each round of testing to achieve the desired
performance levels.
Following successful testing, the application is
released for production. Alternatively, further
enhancements are executed based on the business
needs for the application.
STEP 6: POST-MIGRATION -
(SUPPORTING MIGRATED IS)
Once the migrated application is deployed,
additional business and user needs may be
identified, requiring technical team, developer,
and/or system support intervention. Issues may
involve system configuration or optimization, or
the application configuration parameters may
require fine tuning. Ensuring close attention to this
final phase and leveraging the knowledge capital of
migration team members during this phase reduces
risks during the field testing. It is an essential step
to ensure mission critical applications operate
smoothly
5- CONCLUSION
For most organizations Today, waiting to create a
migration strategy is not a viable option.
Current business and IT challenges - outdated IT
systems, changing business processes require
proactive resolution, by empowering the
development of existing business systems and
application uses.
Migration offers opportunities that both current and
future technologies can be provided.
Companies that carefully embrace and incorporate
the six strategic steps outlined in this paper would
improve the power of migration and achieve the
changes that optimize the business success, now
and in the future.

8. 6
Reference’s
[1] (Jessup, Leonard & Valacich .2008 Information
Systems Today page 364-365-366-367, Published by
Prentice Hall,).
[2] John & Joe .2007 inovation and Interpreneurship
secend edition Published by Wiley Publishing, Inc.,
[3] Robert D. Galliers, M. Lynne Markus and Sue
Newell.2006.Exploring Information Systems Research
Approaches.Published by Addison-Wesley
[4 ] (March & Smith, 1995)"Design and natural science
research on information technology"Information and
Decision Sciences Department, Carlson School of
Management Unit~ersity of Minnesota, 271 19th
Auenue South,
Minneapolis, MN 55455, USA.
[5] Rainer, Cegielski.2009.INtroduction to Infrmation
Tecnologies supporting and transforming Business.third
editionPublished by Wiley Publishing, Inc.,
[6](Lindsay, John, 2000: Rockart et al. 1996)
[7] (Polack, Jennifer, December 2009: Baskerville &
Myers, 2009).
[8] (Luciano Cagnoloa, Marcelo Cabidob, Graciela
Valladaresa) JSTOR MIS Quarterly, Vol. 23, No. 1
(Mar., 1999), pp. 3-16
[9] (Abraham et al, 2006: Serrano et al., 2004)journal
homepage: www.elsevier.com/locate/biocon.
Luciano Cagnoloa,*, Marcelo Cabidob, Graciela
Valladaresa
[10] (Cvetanov, 2009: Kelly et al, July 1999).
[11] Gartner IT Spending and Staffing Report, 2011
[12] Hitachi Data Systems sponsored a survey in
partnership with TechValidate,
an independent market research
[13] Jeffrey A. Hoffer, Joey F. George, Joseph S.
Valacich. 2011.Modern System Analysis & Design. 6th
Edition.Published by Pearson Education.
[14] Eric Jendrock, Ian Evans, Devika Gollapudi,Kim
Haase, Chinmayee Srivathsa.2010.
[15] C.Thomas Wu . 2010. An Introduction to Object-
Oriented Programming with JavaTM. Fifth Edition.
Published by The McGraw-Hill Companies, Inc
[16] Peretz Shoval. 2006. Functional and Object
Oriented Analysis and Design: An Integrated
Methodology. by IGI Publishing
[17] Hans-Erik Eriksson , Magnus Penker , Brian Lyons
,David Fado.2005. UML™ 2 Toolkit. Published by Wiley
Publishing, Inc.,

9. 22 September 2013
Dear. Sir / Madam,
It is my pleasure to Submit my Application Form in the field of
“Electrical-Control and Computer-Engineering” as :
“Operation Research Engineering, Software Developer, Computer-Network
Deployment, Technical-Support and Electrical Power system” Engineer.
Also have Practical Experience as
Sell-Representative , Accounting and Warehousing.
To be a Successful Computer Engineer, you need to match excellent knowledge
with a keen eye for detail and the desire to learn. Today, many businesses and
homes rely on computer engineers every day so it is important to produce a
package that is well designed, high quality and bug free. With several years’
experience in this industry, I have the qualities needed to fill the role at your
company.
In my previous roles, I worked as Technical Support Engineer. As well as gaining
much experience supporting computer software, I have also developed good
knowledge of SQL databases and various other key programmes. Having worked
as both an IT support engineer and a network engineer, I have had to carry out a
number of different tasks associated with computer networks. While computer
networks are a passion of mine, I also have a good level of hardware knowledge
regarding building new computer systems and repairing old systems.
Now, I am looking to build on the experience I have gained over the last seven
years. This is a field that I find highly interesting and I always aim to keep my
professional knowledge up to date. Working for a variety of clients has given me
experience adapting to different environments. In all of them, I have proven
myself to be hard-working, enthusiastic and reliable. With this position, I hope to
improve my skills and take my IT knowledge to the next level.
I look forward to hearing from you and discussing this further at interview.
Yours sincerely,
Ammaar Eissa
Enc.: CV
Reference Number: ( ) .

10. Curriculum Vitae
 Personal Information:
Name: Eng.Ammaar Mohamad Eissa
Marital Status: Single
Birth Date: 24-Dec-1985
Place of Birth: England-United Kingdom of Great Britain
Nationality: Syrian Citizen
Passport No. : "N008016040" valid for more than 4Year.
Mobile No. : (+967) 733586278
E-Mail : amm_arme2006@hotmail.com
Address: Republic Of Yemen, Sana’a. Mae’en
Post Office: 14108
Driving license: Full Driving License.
 Educational Qualifications:
• B.Sc. (Bachelor's Degree) in Electrical Engineering Major of Control and Computer.
Sana University, Sana, YEMEN. 2011.
• (CCNA) Computer Network’s Certificate.
Public Telecommunication Corporation, General Telecommunication Institute, Sana, YEMEN. 2010.
• (A+) Computer Maintenance and Deployment Certificate.
Sana University, Summer Training, Sana, YEMEN. 2009
• Preparing for M.Sc. (Master's Degree) in ” Data Communications” at:
Open University Malaysia (OUM):
”Faculty of IT and Multimedia Communication, OUM” ( FITMC ).
It’s Cooperation program with “University of Science And Technology”
(Yemen office) "still undergraduate at this moment"
Reference: http://lms.oum.edu.my/ammar_mohamed
• High School Education
High school - Scientific Section with average grade 84.36%, Sana, YEMEN. 2005.
 Work Experiences :
1- Syrian-Soft for Accountants and Warehousing – Sana’a, YEMEN.
From 20/9/2009 till 30/9/2011.
Networking , Technical Support Engineer and Sell representative (part Time).
• Employed to Provide Technical Support for AL-Ameen for Accounting ,Warehousing and Human Resources"
to Maintain/Build Computer System Infrastructure Include Virtual-Private-Network VPN Networks among Customer's
Branches
• Responsibilities included: provide technical supporting to Manage and build or Maintain Computer Networks like (LAN,
WLAN, especially VPN).
• Tools and Technologies used: Remote Desktop Connection and Team Viewer.
• Managing Domain Networks and other Roles and Features like(remote Desktop , Remote App and other) using
Microsoft Windows Server 2008
2- Al-Qurssa for Customer Services – Sana’a, YEMEN.
From 1/10/2011 till now.
Hardware-Software Technical Support Engineer (part Time and full time).
• Employed to provide Technical Support for Provided Systems to (Maintain / re-Build / Deploy / Extend) computer
Networking Infrastructure.
• Responsibilities Included: Provide Technical Supporting and build or Maintain any type of Computer Operating System
(Microsoft Windows or Linux).

11.  EXPERTISE
Databases
ORACLE ( 8 ,9 and10,2i) & Microsoft SQL Server ( 2000,and 2008R2)
Java Database Communication and open Data base communication.
Computer Skills and
Programming languages
(PC, Servers) Hardware Deployment and Maintenance , Networks
Construction Deployment & Maintenance and Graphic Design.
Also Programming languages using :
(Assembly 808x , C , C++,C# ) and ( Java ,GU I, Applet,JBDC,ODBC) .
Tools & Technologies
Adobe Photoshop cs5 , Corel PhotoImpact 12 , NetBeans IDE 7.3.1
and Microsoft Office(20xx).
Operating Systems
Windows Server 2008, Windows Server 2003, Windows 8, Windows 7,
Windows XP and DOS.
 Personal Skills:
1) English and Arabic Languages "Reading , Writing & Speaking" .
2) Working as Technical Instructor in many Colleges and Institute to Teach:
• General Mathematics for any Under-graduate level.
• General physics and instruments for any Under-graduate level.
• Principle of Medical Physics for any Under-graduate “Medical-student”.
• Electrical Circuits Design and Analysis.
• Maintenance and Analyze any Electrical Power-System.
3) (Working as Electrical Technician ) to Soldering and Fixing many “Computer
Motherboards” and Electronic Devices.
4) Microsoft Windows & Office professional User including recently version
5) Computer & Networks Maintenance and software Engineer.
6) Internet Navigator
7) Experience in different Models of Smart Phones with multiple operating
systems
 Personal Interest And Hobbies:
1) Explorer internet
2) Interested in Reading all IT and Electronics (books, magazines and Journals)
3) Playing Football
4) Watching Documentary and Technology movies
5) Playing Computer Games
6) Traveling
7) Ability to work on high pressure, fast moving and challenging environment
8) Cooking food
 Certificates and Experience Paper:
available upon request.
 References:
• Professor. Mohamad. A. Eissa.
Taiz University, Head of Mechatronics Department (Taiz ,Yemen).
Mobile No. : (+967) 733870193
E-Mail : m-a-eissa@hotmail.com
• Eng. Zaki bin Shamlan Al-Tamemi.
Executive Director of Syrian-Soft. Co., Ltd. (Sana'a ,Yemen).
Mobile No. : (+967) 771711192
E-Mail :. Zak3d@yahoo.com

12. Cv:
Personal information: :
Name: abdulrahman Mubarak awadh barouis
Date of Birth:1977
Place of Birth: -Shabwa-Yemen
Marital Status: Married
Nationality:yemeni
Address: ataq -shabwa
Mobile No:777005027
Email:abongood77@gmail.com
Summary of Qualifications:
฀ Bachelor in international Trade ,university of science
&technology 2008/2009
฀ Grade Good+
Practical Experince
Network Installation.
Network Management
. Network maintenance
Attended Course
English Course
Next generation network (ngn)
LAN &WAN netwoek
Multi protocol lable switching (MPLS)
Diploma in electronic and telecommunication engineering
Language:
• Arabic: Mother Language.
• English: Very Good Reading, Writing and Good Speaking.

13. Professional Software :
• Microsoft office package (2003/2010).
• All versions of windows.
• Windows server 2000 and 2003.
• Internet Tools.
Programming languages :
I worked very well with the following computer
programming languages:
-c++
-java
- Visual Basic.
Experience:
Currently I’m working with Yemen telecommunication
Company for 10years

14. C . V
• Name :
Wagdi Kassim Mahmmod Al –Hamadi
• Place & Date of Birth :
Sana'a – Yemen in 1987/01/01
• Nationality : Yemen
• Marital Status : Single
• Address : Hail Street – Sana'a Yemen
• Mobile : ( 733154123 ) or ( 771243345 )
• Electronic Mailing : ( Wagdi_h@
hotmail.com )
Personal
Information
• Bachelor English Literature at Sana'a University on 2010
• Master of Information Technology student , first Year at Open
University Malaysia in Sana'a , Yemen .
Education
• Know ledge in most common applications : Window s 98, Window s
me, Window s2000 Professional ,Window s XP ,Window s 7 and
Microsoft Office 97, 2000, XP ,2010 & Internet applications .
Degrees
special
courses
&
Skills
• Arabic and English
(Speaking , Reading and Writing)
Language
• Excellent communication skills .
• Smart and able to grasp new technologies in a short period of time .
• Ability to w ork on high pressure, fast moving and challenging
environment.
• Professional w ith good organizational and planning skills.
• Self-motivated to continuously expand personal/ professional
know ledge.
• Team player & fast learner.
Particular
Skills

15. Building Work Plan
for Information
System
In according to Organizational
Hierarchical Structure
Done By
1. Abdulrahman Mubarak Barouis
OUM ID NO.(CGSYE 0001 5431)
UST ID NO.(2012 12 403)
2. Eng. Ammaar-M-Eissa
OUM ID NO.(CGSYE 0001 5431)
UST ID NO.(2012 12 483)
3. Wagdi Kassim Al–Hamadi
OUM ID NO.(CGSYE 0001 4869)
UST ID NO.(2012 12 263)

17. 1
Building Work Plan for Information System according to
Organizational Hierarchical Structure
Abstract
All organization make planning for every process through the organization, so for this
it’s make work plan for every job’s , and it does that according for the hierarchical
organization structure .
Organization structure refers to the way that an organization arrangement people and jobs
, so the organization structure is built-in in four basic principle :
• Heretically of Authority Specialization
• Standardization
• Centralization
 Introduction
From the question of the assignment we have two concepts:
1) The concept of hierarchical organization structure and,
2) The concept of the work plan i.e. Project plan,
 At the beginning let us write briefly about some point to clear those concept’s and
clear how each one is needed to another concept.

18. 2
1- The hieratical organization structure
is an organization structure where every entity in the organization ,except one is
subordinate to a single other entity.
This arrangement is a form of a hierarchy .In organization the hierarchy usually consist of
singular /group of power at the top with subsequent levels of power beneath them.
This is the dominate mode of organization among large organization’s:
Most corporation, government, and organization religions are hieratically organization
with different level of management ,power or a authority .Hierarchal organization follow
the layout of pyramid,.
 Advantage of hieratical structure
1- employees recognize defined levels of leadership within the organization, authority
and levels of responsibility are obvious.
2- Opportunities for promotion motivate employees to perform well
3- hieratical structure promote developing employees as specialized .
Employees may narrow their field of focus and become expert’s in specific function
4- employees becomes loyal their department and lookout for the best interest of their
area .

19. 3
 Disadvantage of hieratical structure
1- Communication cross department tends to be less effective than in flat organization
2- Rivalry between department may inflame as each department make decision that
benefit, its own interests rather than the organizations as whole.
3- Increased bureaucracy often hinders an organizations speed's to change .
Increased time may be required to respond to clients.
4- Salaries for multiple layers Management increase an organizations costs.
2- Work Plan:
• Is an outline of all task’s that need to be complete in orders to finish an entire
project , work plan include management layout for each member , in other word
work plan is document that define the action and responsibilities to manage
project information .
• Developing a plane is an Essential steps to determine the effort and time that will
be required to collect and distribute project information .

20. 4
 Make Work Plan for built an information system for any organization the plan
should address the following area :
• Information requirement , What data must be available and to whom ?
• Information Collection , How will information will be collected?
• Information analysis , How data will be edit ,tested and analyzed ?
• Reporting information , How information be disseminated?
• Historical information, How will historical information be maintained ?
• Persons , Roles , Responsibilities , Qualification and Training of Team that
necessary to implement the project plan.
 From above we see Human Resource whom vital-components of an
Information Management System, so the plan should be :
• Assign duties and Responsibilities to specific staff members or positions .
• Establish methods for ensuring that personal are qualified and adequately trained
for responsibilities assignment to them,
• Now when we want to make system must be make it according to organization
hieratical structure .

21. 5
 Information system in accordance with the organizational hieratical structure
It means to classify the information system in to different types rely on the way in
which task and responsibilities are divided within an organization .
As most organization hieratical, the way in which the different classes of
information system are categorized tends to follow the hierarchy .
This is often describe as the (pyramid mode ) because the way in which the
system are arranged mirrors the nature of the task found at various levels in the
organization
*
Figure 1: organizational hieratical structure

22. 6
 The Concept of building Information in a accordance with the organizational
hierarchy structure .
• The Concept to build information system in accordance with the
organization hierarchy as it is necessary to support each level of employee
within the organization with their particular function and need’s .
• An office automatic system (OAS) generally support’s the clerical staff
• Mid-Management in software and desk-top publishing.
• Electronic calendar ,e-mail and voice-mail in the use of daily need’s .this
function area information system assist managers with reporting .
• The business intelligence system (BI system)Provide computer-based
support for data analysis .
Expert system (E Ss’) support knowledge’s worker’s in organization by helping
them to make decision with knowledge’s of Human expert available to them in
software package .
Dashboards are them used by managers of the organization to provide statistical
data and information .
Once the Hierarchy is formed ,system like the above are established for each
levels, these systems them enable the manager and employees to perform their
jobs effectively and contribute to the organization's goals and bottom line.

23. 7
 For all these points above when we make plan must be consideration the
hierarchy of organization to assign each job to the suitable level of organization
hierarchy structure .
 Advantage of building information system in accordance to organization
hierarchical structure :
 Simplify a administrate structure.
 Reduce the levels of the hierarchical to support efficient decision-making process
and increase the scope of supervision.
 Expansion of a delegation of the power to take decisions for workers in a middle-
level and operational without need to return to the higher administration
 Expand a distribution of information which may be available at right time due to
lower cost of information.
 Increase a speed of decision making and more effective and efficient management
performance

24. 8
 Case Study:
Title: SABAFON (Yemen Telecommunications Company).
1- Overview :
SabaFon's vision is to establishing a strong, dynamic and flexible organization to
serve the benefit Yemen civilian with the latest available GSM products and services.
The company provides high a quality and innovative mobile services and delivers
value to all Yemeni customers. Our commitment is to build a state-of-the-art GSM
telecommunications network that will facilitate long-term economic growth in
Yemen.
1.1 Organizational hierarchical structures :
All departments of company are manage by the top management which consist of
senior manager and executive manager who are responsible for making a plan and
documentation of company in general and to manage the yearly plan and new
procedures that may apply on that year.

25. 9
Then , following departments falls under top management :
A. Technical Department :
responsible for supporting the communication network like managing the switch
of communication software ,configuration of links the programming that may
need to develop in any programming language and this Department can separate
to the following subunits:
 Base Station System (BSS) team: this teamare responsible for the links
between all the branches for microwave.
 The Environment team: this team is deal with a electrical thinks and Air
Conditions for server rooms and to keep rooms as cool as it needs.
 Radio team: this team deals with site on mounts and microwaves to keep
the network stable.
Figure 2: Organizational hierarchical structures for
SABAFON (Yemen Telecommunications Company).

26. 10
 Communication switch team: this teams configure the link of software with
IN and switches to open a calls for subscribers as well as to provide a
subscriber with the internet if he need.
 Technical Application team: this team is provide any by any company
Software that they need to manage their works using any program
languages.
B. Finance department : this department is working with a cost related to the
projects, a budgets and a revenue
C. Human resource department : this department is general in all company that
they work on all the requirement from and for the employees. It consist of
following unit :
 Admin Unit: this unit is separate to the following unit:
 General team: this team is deal with a parcels and to receiving any
request for maintenance from any Department to give it to the specific
persons to do this task,
 Maintenance team: this team is working to lay down the new or
replaced the links according to the IT or TD requests as example, as
well as they response to do all Maintenance that a company building
needs from outside or inside also for branches in republic.
 Security team: this team work to keep a company and branches save as
much as they can, they put the security men according to their rules and
monitor the doors by camera, create a polices

27. 11
 Driver’s management team: this team deal with the all the cars and the
drivers and they manage the drivers to move between the branches in
republic for specific jobs and services.
D. Marketing and sales department :this department working with a Sales points
in Republic, they contact the providers to deliver the scratch cards for example to
all Sales points and took the invoice to the Finance department to apply these
invoices to ERP systems to be checked by a senior managers later.
E. Customer service department :a Customer Service Department handles
complaints received from customers and the broader public, in a fair objective
and businesslike manner. It consisting of following unit :
 Call center Unit: this unit is dealing directed with customer to solve their
problems if they can or they send the complaint to VAS unit to check the
problems.
F. IT department : IT department is the main department after the top management
this department separated to the:
1. Billing Unit: this unit is responsible of a Postpaid subscriber (Roomer &
internal subscriber) and deal with the DB and applications that service those
subscribers only, and all that they needs to upgrade their system from period to
other according to the subscribers increase.
2. IT operation Unit: this unit separated as the following:
 Network team: this team is dealing with whole network for the all branches
in our republic and to keep a network stable as well as if there is any new
Hardware project that related to their unit, they are working on it.

28. 12
 Mail admin team: this unit working to manage the e-mails system for whole
republic branches that is the main idea that the company working on and
their system installed with Windows OS, they are working to create the
users, the privileges and to take the backup.
 Security team: this unit deal with the security issues like fire walls and
antivirus Software and hardware to keep the networks secure as much as
they can.
3. BPX Unit: this unit dealing with the internal communication system for the all
branches and main department and they have their systems to support that.
4. IT support team: this unit separated to:
 SUN Solaris supported team, that they responsible to support all SUN
Hardware and the software.
 DB team: they are response about any DB that may install in company or
branches.
 ARP & SAP team: they are responsible to keep the ARP system stable to
deal with all other departments and employee request.
5. Help Desk Unit: this unit is to support an employee if he needs the help, if their
tools broken or needs maintenance like his PC, Tel, Monitor, and Fax. They
must work to keep all the departments to work smooth.
6. Value Added Services (VAS) Unit: this unit deals with the Prepaid subscriber
and separated to:
 Quality Assurance team QA : this team is the main unit that is work in low
level with the Hardware, links and Software of the servers, the main work

29. 13
to make a plan for any new project may fix in the VAS unit after he bring
the new project in network the other units start to apply their applications to
bring any new services to subscriber. As well as the QA engineers are
responsible about the backup system for VAS unit.
 Intelligent Network (IN) team: this unit is direct work and support the
prepaid subscriber and responsible about a services that must give to
subscriber.
 Reporters team: this team responsible for provide all the subscribers that
may they have a problem with their lines like missing units, disconnected
from network to make the IN team to work on these problems.
 VAS Operation team: this team responsible for test all the services that a
company provided it to subscribers and to monitor the transaction in the
communication network.
 SMS team: this team responsible for any services like sending SMS,
ringing tones, voice e- mail services.

30. 14
 Discussion :
 ERP SAP is the main system for the company which supporting its work and
used to manage internal and external resources, including tangible assets,
financial resources, materials, and human resources. It is facilitate the flow of
information between all business functions inside the boundaries of the
organization and manage the connections to outside stakeholders.
 ERP support all employee work within company in all departments , as well as
support following functions :
- Follow-up times of attendance for staff
- Conduct transactions of vacations where the employee enters the demand for
vacation and pass to the supervisor, Director and General Manager in
automated form.
- Follow-up salaries, overtime and deductions.
 Company use a help desk that’s a place that a user of information technology can
call to get help with a problem.
 From all points above we see that ,all organization needs to build information
system according to their hierarchal structure and depending on their project
plan.

31. 15
 References:
 [1]Jeffrey A. Hoffer, Joey F. George, Joseph S. Valacich. 2011.
Modern System Analysis & Design. 6th Edition.Published by Pearson
Education.
 [2] Massimo Massa , Lei Zhang (2010).”The Role of Organizational
Structure: Between Hierarchy and Specialization.”
 [3]Jeffrey A. Hoffer, Joey F. George, Joseph S. Valacich.2012.
Essentials of Systems Analysis and Design Fifth edition.Published by
Pearson Education.
 [4]YarmohammadzadehPeyman, AllammehSayyed Mohsen,
FarhangAboulghassim, AjdariZaman (2011).” The Analysis Of The
Relationship Between Organizational Structure And Information
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2011.
 [5]Gregory Mentzas, (2006)"A Functional Taxonomy of Computer
Based Information Systems",Volume 14, No. 6, December, pp. 397-
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 [6]cadel,J,and yeates,D(2008)project management for information
system fifeh edition .by Pearson Education pearson
 [7] http://www.sabafon.com.
 [8] Peretz Shoval. 2006. Functional and Object Oriented Analysis and
Design: An Integrated Methodology. by IGI Publishing

32. 16
 [9] Peyman, AllammehSayyed Mohsen, Aboulghassim, AjdariZaman
(2011).” The Analysis Of The Relationship Between Organizational
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