THERE ARE MANY SKILLS IN GUIDANCE AND COUNSELLING LIKE ATTENDING SKILLS, RESPONDING SKILLS, PERSONALIZING SKILLS AND INITIATING SKILLS. IN THIS POWER POINT PRESENTATION I CLEARLY DISCUSS ABOUT THE RESPONDING SKILLS ALONE. SO PLEASE USE THIS POWER POINT FOR YOUR REFERENCE.

1. S U B M I T T E D B Y
A N T O H
1 9 B D E N 0 6
Guidance and Counselling

2. Responding Skills

3. What is Listening?
 Listening is understanding and interpreting what the
opposite person says.
 Difference between Listening and Hearing:
 Hearing is merely the ability of ear to sense, sounds
around one, but, listening is more of conscious effort
to interpret the sounds, requiring concentration of
mind.

4. Response
 The reaction or answer to an external stimuli either
verbally or non – verbally.

5. Responding with Empathy
 Emotional Intelligence
 Understanding your Client’s Feelings
 Ask appropriate Questions
 Paraphrase the Content
 Paraphrase Emotions

6. Types of Responses in Counselling
 Opening or Closing
 Attending
 Empathizing
 Paraphrasing
 Giving Feedback
 Clarifying
 Directing
 Questioning

7. Types of Responses in Counselling
 Playing a Hunch
 Nothing a Discrepancy
 Nothing a Connection
 Reframing
 Allowing Silence
 Self Disclosing
 To Acknowledge
 To Explore
 To Challenge

8. Body Language in Responding
 80% of all communication is Non – Verbal
 55% is communicated through our body
 38% through the tone of voice
 7% through words

9. Body Language of the Counsellor
 Open Arms
 Nodding
 Eye Contact
 Positive Facial Expressions
 Body Posture

10. Responding Skills
 Be Descriptive
 Be Timely
 Be Brief
 Be Useful
 Be Active

11. Barriers to Responding
 Cultural Difference
 Rapport
 Non – Verbal Communication
 Language
 Lack of Interest
 Bias
 Appearance of Client
 Client’s Emotions
 Remembering what the client has already said

12. Improving Responding Skills
 Understanding
 Clarification
 Self – Disclosure
 Questioning
 Information Giving
 Reassurance
 Analytical
 Advance Giving

13. THANK YOU