Communication

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CTLLS presentation on non verbal communication

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Communication

  1. 1. What you might be saying?
  2. 2. Us and them? What are your learners saying ? What are you saying ?
  3. 3. Aims and objectives  Identify types of non verbal communication -what we are saying/what we are receiving  Examine relevant research  Explore body language to convey authority  Compare actions and messages
  4. 4. Engaged? Yes or no? Ad j. 1 . engaged - having ones attention or mind or energy engaged; "she keeps herself fully occupied by being deeply engaged in conversation"
  5. 5. Albert Mehrabrian Often quoted but often misrepresented 3 elements Words /Tone of voice/ Non verbal behaviour VERBAL VOCAL VISUAL 7%-38%-55% rule
  6. 6. congruence Verbal: "I do not have a problem with you!“ Non-verbal: person avoids eye-contact, looks anxious, has a closed body language, etc 'I'm absolutely delighted to be doing this presentation here tonight' Definition: Congruence is the state achieved by coming together, the state of agreement. The Latin congruere means to come together or agree. Congruence can also be called genuineness
  7. 7. Mixed messages Micro gestures • “face of misery, words of glee” I feel truly happy to be here
  8. 8. top 2 toe
  9. 9. Head nod Position
  10. 10. Eyes Feelings Concentration Eye contact
  11. 11. Facial expressions Feelings Emotions
  12. 12. Nose and mouth Dislike Shock Smile Sad
  13. 13. Ears Active listening Eye contact Position Open questioning Paraphrasing Head position encouragers
  14. 14. Fingers and thumbs Pointing Avoid finger-pointing Numbering Directing Highlighting Well done .
  15. 15. Hands Open Nothing hidden Trust Positive Accepting Down palms controlling
  16. 16. Arms & shoulders Folded Behind back In front Gestures eg cultural Limit hands-on-hips shrug
  17. 17. Proximity
  18. 18. Personal space
  19. 19. Conveying authority  Mnemonic PEP  Proximity – closer you are the greater the effect  Eyecontact- sustained eye contact when you are talking  Posing questions – powerful when used to put the student on the spot sometimes best used when you have student on own  “if you use the PEP approach effectively you will barely need to raise your voice” Petty, G
  20. 20. Posture Alert Enthusiastic Slouching suggests a lack of energy
  21. 21. Orientation How we are set up
  22. 22. 'matching' or 'mirroring' position Shape Fight or flight
  23. 23. Unconscious gestures Fidgeting Nail biting Touching you hair Looking at your watch Avoid transference of tension or anxiety
  24. 24. approaches Smile Warmth Rapport
  25. 25. To consider  What you are communicating  verbal  vocal  visual  What your students are communicating  Recognising the signs  PEP listen to the words read the body language
  26. 26. links http://en.wikipedia.org/wiki/Albert_Mehra bian http://bodylanguagecards.co.uk http://www.kaaj.com/psych/ http://gpmb.blogspot.com/2007/04/3vs- disease.html
  27. 27. Feedback  email  pkelsall@halesowen.ac.uk  Feedback channel  http://todaysmeet.com/youwhat  Moodle  http://vle.halesowen.ac.uk/moodle/course/view.php? id=798  Slideshare  http://www.slideshare.net/paulk70  twitter  www.twitter.com/paulk70

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