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Communication skills PowerPoint presentation

Why do we need to Communicate? there are also mention ways to improve these skills.

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Communication skills PowerPoint presentation
Why do we need to
Communicate ?
Needs Of Communication:
 Physical Needs
 Identity Needs
 Social Needs
 Practical Goals
What are Communication
Skills?
Communication Skills:
Communication skills are the abilities, you use
when giving and receiving different kinds of
information in an effective and efficient
manner.
Voice Modulation:
 Pitch
 Pace
 Pause

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Communication skills PowerPoint presentation

  • 2. Why do we need to Communicate ?
  • 3. Needs Of Communication:  Physical Needs  Identity Needs  Social Needs  Practical Goals
  • 5. Communication Skills: Communication skills are the abilities, you use when giving and receiving different kinds of information in an effective and efficient manner.
  • 7. Types of Communication Skills There are two types of Communication:  Verbal  Non-Verbal
  • 8. Verbal Communication: Verbal communication is about language, both written and spoken. In general, verbal communication refers to our use of words.
  • 9. Non-Verbal Communication Nonverbal communication is the transfer of information through the use of body language including eye contact, facial expressions, gestures and more.
  • 12. Communication Styles  Passive: Passive communicators are quieter and don’t always express their true feelings. They can act indifferent or agreeable, depending on the situation, in order to keep the peace and not rock the boat.  Aggressive: Aggressive communicators are the opposite of passive communicators, and often express their emotions freely without any consideration for others. They can be intimidating or abusive in their interactions with others.  Passive-aggressive: Passive-aggressive communicators strive to appear aloof, even when they are actually upset or annoyed. It is subtly evident that they are angry, but because they tend to avoid confrontation, it can be unclear what they are truly thinking.  Assertive: Assertive communicators are considerate and express themselves in a clear and direct manner. They are respectful in their interactions with others.
  • 14. Active Listening is designed to encourage respect and understanding. You are gaining information and perspective. You add nothing by attacking the speaker or otherwise putting her down. Be candid, open and honest in your response. Assert your opinions respectfully. Treat the other person in a way that you think they would want to be treated.
  • 15. Body Language is the range of non-verbal signals that you use to communicate your feelings and intentions. These include your posture, facial expressions, and hand gestures. Your ability to understand and interpret body language can help you to pick up on unspoken issues or negative feelings in others.
  • 18. Encouraging Talk Silence is a good approach to use to encourage a person to talk more when your verbal attempts are not working. When you are skillful, silence can convey concern and interest on your part. It can encourage the person you're talking with to talk, to go beyond yes or no answers, and it can also keep you from having to take sides in a conflict.
  • 21. Points to be considered during Communication  Empathize  Respect  Limitations
  • 22. Communication Skills:  Active Listening  Body Language  Awareness of Communication Styles  Awareness of other’s Emotions  Encouraging Talk  Maintain Positive Attitude & a Smile  Confidential Talk  Empathize/Respect/Limitations
  • 23. Do’s & Don’t s  Be Specific  Modulate your voice levels  Don’t Interrupt  Listen to others  Make Eye Contact  Be Courteous  Give time to speak  Talk Appropriate  Don’t go mad over Criticism