1. ANNABELLE COBRADO LA VALLE
Block 3 Lot 33 Camella Homes Nueva
Bayan Luma 3, Imus City, Cavite 4103
HP: +639776529196
Email Add: annabellelavalle@yahoo.com
Summary of Qualifications
 18 years of work experience in sales and retail operations and customer
service industry.
 Able to learn and apply quickly and effectively.
 Hard working, detail oriented, able to multi-task.
 Good leadership, training, communication and presentation skills.
 Knowledgeable in cashiering functions and report preparation and analysis.
 Computer skilled.
Work Experience
Robinsons & Co. (SG) Pte. Ltd. March 2007 – Sept 2016
Al Futtaim Group of Companies
Senior Sales Advisor
 Performs cashiering.
 In-charge of display and stock keeping of products and merchandise.
 Assist customer inquiries and needs and provide solutions when necessary.
 Monitor daily sales in order to hit sales target.
 Prepares weekly and monthly sales and operational reports.
 Training of new staff and follow up development towards work.
Metro Main Star Asia Corp. January 2006 – March 2007
SM Mall of Asia Department Store
Selling Supervisor
 Supervise and train Sales Clerks.
 Monitor and evaluate work performance of the clerks.
 Prepare work schedule.
 Prepare operational reports – sales and performance analysis
 Monitor daily and monthly sales as well as the growth.
 Provide customer service to every customer that comes to the store.

2. Customer Touchpoint Resources January 2005 – January 2006
Sony Philippines, Inc.
Customer ContactCenterSpecialist
 Receive customer inquiries pertaining to Sony products.
 Handles customer complaints and provide solutions.
 Prepare daily and weekly reports and present to the management head.
 Helps in any marketing activities of the company.
Top L Foods Corp. December 2003 – May 2004
Franchisee ofJollibee Foods Corp.
ManagementTrainee
 In-charge of training of crews and supervision of the store.
 Monitor crew performance in kitchen, counter and dining.
 Assures maintaining of food and cleanliness standards.
Virtual Video Net, Inc. September 2000 – January 2003
Franchisee of Video City
Area Supervisor – In Training (November 2002 – January 2003)
 Visit different branches to perform audit, check inventory and gather store
concerns.
 Monitor training of employees.
 Perform panel interviews for employee regularization and re-contract.
Store Supervisor (September 2000 – November 2002)
 Supervises store operations.
 Trains staff/ CSA. Perform interviews; training and performance appraisal.
 Reports directly to the management head and prepare reports.
 Conduct monthly inventory and meetings.
 Perform cashiering functions.
 Prepares marketing plans to meet the monthly quota.
Globe Telecom April 1998 – April 1999
Sales Administrative Assistant (February – April 1999)
 Process applications on landline and mobile phone including verifications of
the applications if with complete and valid requirements.
 Check and make reservations for available lines.
Telesales (October 1998 – February 1999)
 Perform telemarketing such as calling subscribers regarding unpaid bills and
promote existing marketing promotions.
Customer Service Assistant (April – October 1998)
 Process applications on both landline and mobile phone.
 Process application on product upgrade.
 Receive and handle complaints from subscribers and provide solutions.

3. Awards, Trainings and Seminars Attended
 On the Job Training:
The Peninsula Manila – March 24 to May 17, 1997 – 350 Hrs.
Beverly Hills Deli – June to July 1997 – 250 Hrs.
 Certificate of Participation and Award of Excellence Chef’s On Parade –
Hotel and Restaurant Association of the Philippines - Table Setting/Menu
Folder Category – Bronze Medalist – Sept 19-21, 1996
 Supervisor’s Training Program – Virtual Video Net Inc. – May 16-17, 2001
 Teambuilding and Supervisor’s Development Training Program – Virtual
Video Net Inc. – June 12-14, 2001
 Certificate of Attendance: SM Bay City (MMSA)
Theft Awareness Workshop – July 18, 2006
Effective performance Review and Appraisal Orientation – Aug.23, 2006-
Make-Up Magic – Oct. 9, 2006
 Basic Textiles and Fabric Care – Robinsons & Co. Pte. Ltd., SG – June 26,
2007
 Fish Philosophy – Robinsons & Co. Pte. Ltd., SG – July 26, 2007
 Think Service, Think Us! – Robinsons & Co. Pte. Ltd., SG – Sept. 2 & Oct.
10, 2007: Retail Selling Skills
Handle Unhappy Customers
 Service Ambassador Program – Robinsons & Co. Pte. Ltd., SG – March.-
April, 2009: Sell Products and Services
Interact with Customers
 Service Recovery Workshop – Robinsons & Co. Pte. Ltd., SG – Sept. 9,
2011: Service Recovery Techniques
Handling Complaining Customers
Competent Communication Skills
 Maintain Professional Image – Robinsons & Co. Pte. Ltd, SG – March 1,
2016: Statement of Attainment – RE-SCS-101-2 Maintain Professional Image
– Singapore Workforce Skills Qualifications
 Singapore Retailer Association –– Excellent Service Award Committee,
Singapore
Aug. 2012 : SRA Excellence in Action Training
: SILVER AWARDEE
Aug. 2013 : SRA Excellence in Action Training
: GOLD AWARDEE

4. Aug. 2014 : SRA Excellence in Action Training
: SILVER AWARDEE
Aug 2015 : SRA Excellence in Action Training
: SILVER AWARDEE
Education
College : 1994 – 1998 Saint Paul College ofManila
(Saint Paul University Manila)
B.S. Hotel and RestaurantManagement
Secondary : 1990 – 1994 Imus Institute
Primary : 1984 – 1990 Imus Pilot Elementary School
Personal Information
Age : 39
Birth Date : July 30, 1977
Nationality : Filipino
Height : 5’ 4”
Birth Place : Manila, Philippines
Civil Status : Single
Religion : Catholic