1. Sonny C. Gallardo
 Al Khail Gate Al Qouz, Dubai
 0508846235
 zenkee_88@yahoo.com
OBJECTIVE
To have a challengingposition thatwill utilizemy experience and unique abilities.Ahigh impactleadership position
requiringcreativeand innovative approaches to problem solving, strategy development and fulfillmentof my personal
goals.
WORK EXPERIENCE
Supervisor, Sales Asst., Barista @ Pronto Cafe
Emirates National Oil Company LLC.(EPPCO/ENOC), Dubai UAE
June 2008 – up to present
 Leading by example with ongoing trainingsupport& ensure that outstandingcustomer serviceis maintained atall
times.
 Dealingwith all thecustomer complaints in a professional,courteous and timely manner & informingthe SIC (C-
Store manager) & Field Supervisor of any serious or ongoingcomplaints.
 Responsiblefor smooth operation of the Pronto business.
 Compilingof the daily sitemonitorial.
 Preparing& placingstock orders & supervisingtheir receipts.
 Maintainingall necessary productmovement records such as inter-sitetransfers,productreturns & damages.
Counter Checker, Merchandiser @ Rustan’s Supercenter
Makati City, Philippines
March 2007 up to April 2008
 Checking all theitems to meet the quality control.
 Provides good customer serviceat the sellingarea. Assists in visual display of merchandise.Replenishes stocks
periodically.
 Maintaininginventory by restockingshelves with production from inventory.
 Prompting store management to reorder when levels appear low.
 Orderingand maintainingthestock.
 Maintain quality results by followingand enforcingstandards.
Stock controller, Sale’s Asst., Merchandiser @ Rusty Lopez Enterprises Inc.
RFC Mall, Las Piñas City, Philippines
October 2004 up to January 2007
 Compilingof the daily storemonitorial.
 Ensure that the invoices areproperly entered in the system.
 Assistthe customer accordingto their needs & maintaininggood customer service.
 Merchandizingstock’s & store display
Guest Service Crew @ TOM’S World Amusement
SM South Mall, Las Piñas City, Philippines
February 2004 up to September 2004
 Responsiblefor assistingtheclientin moving the things in the area of relocation and placingthese things to its
appropriateplaces.
 Spot hazards or potential hazards and takemeasures to prevent accidents .

2. Sale’s Asst., Merchandiser @ Ace Hardware INC.
SM South Mall, Las Piñas City, Philippines
June 2003 – January 2004
 Demonstrates a customer firstmindset and is accessibleatall times to ensure every customer has a great
experience.
 Connects with customers by askingopen-ended questions to assess needs and make relevant merchandise
suggestions.
 Educates customers on our product, offers, promotions, and custom orders programs.
Ensures the stock room is neat, clean and organized at all times.
 Supports the store visual presentation by upholdingstandards throughoutthe day.
Kitchen Staff & Service Crew @ Jollibee Food Corp.
Pamplona, Las Piñas City Philippines
May 2002 up to May 2003
 Providingquality customer servicethrough positiveand professional interaction with customers in person or by
phone, and actingwith a sense of urgency in everything we do.
 Perform other assigned workstation duties includingmakingquality products,preparingingredients and taking
orders.
 Work as partof a team and assisteach other by being on time for their shift,supportingother workstations during
their shiftand completing all closingduties,includingcleaning,atthe end of each shift.
 Enhance the company’s image by complyingwith uniformand appearancestandards.Contributeto an atmosphere
of teamwork, energy and fun.
EDUCATIONAL BACKGROUD:
College: AB. Mass Communication
Pamantasan Ng Lungsod ng Pasay
2002 – 2004
Skills & Qualifications:
 Latte Arts, Makingany kinds of Hot and Cold Beverage
 Cocktail Garnishing Techniques
 Teachable, fast-learner,and ableto do multi task
 Open minded/have flexiblecommunication skills
 Great senseof responsibility
 High energy level
 Organizational ability
 Customer serviceorientation
 Communication skills
 Team member
 Honesty, reliability and integrity
Seminars & Training Attended:
 Latte Arts,Makingany kindsof Hot and ColdBeverage
 Managing CustomerService Training.
 International Institute Of Coffee &Barista Training.
 FirewardenTrainingProgram.
 FirefightingTrainingProgram.
 HACCPTraining(HazardAnalysisCritical Control Point.)
 ISOTraining(International StandardOrganization.)
 EHS Training(EnvironmentalHealht&Safety.)
 EMS Training(Environmental ManagementSystem.)
 FirstAidTrainingProgram.
 Basic FoodHygiene Training.
 StarbucksBarista Coffee Training
 PIC(PersonIncharge)