The document is a resume for Miriam B. Gabriel detailing her career objective, education, skills, training, and work experience. She has over 15 years of experience in sales, customer service, and clerical roles in various industries. Her skills include proficiency with Microsoft Office, customer service, multi-tasking, and working in fast-paced environments. She holds a Bachelor's degree in Computer Science and has received additional training in areas such as reflexology, e-customer service, and computer secretarial skills.

1. MIRIAM B. GABRIEL
#120 Yishun Ring Road, Singapore Email adds: iyam_gabriel@yahoo.com
Mobile Number: +6582575801
CAREER OBJECTIVE:
To obtain professional and personal growth and to be connected to an established
company where I can explore my capabilities for the accomplishment of the company’s goals.
SUMMARY
6 Years of experience in selling industry and 5 years experiences of clerical work
in different industry, proficient in general office duties including Microsoft office
thorough knowledge of selling and other transaction processing, strong customer
service skills with the ability to manage difficult situations, conducting follow-up
customer to gain new prospects or referrals, ensure customer satisfactions and build
loyalty, multi-task and work, faced rapidly changing environment.
EDUCATION ATTAINMENT
Our Lady of Fatima University
Graduate: Bachelor of Science in Computer Science (2003)
OTHER EDUCATION ATTAINMENT (CERTIFICATE)
Electron Technical Training Center Inc.
(Reflexology – Massage Therapy October 2010 – December 2010)
Rizal Technological University
E-Customer Service Training Center (November 2008 – March 2009)
Rotary Club of san Francisco Del Monte
(Computer Secretarial 1995-1996)
SKILLS
COMPUTER LITERATE
In various application software such as: Microsoft Office (Word, Excel, PowerPoint,
Adobe Photoshop and Internet), Computer trouble shoot, installation, networking, Visual Basic
and DOS hardware.
CUSTOMER CARE
Customer Service, Knowledge in Product, Market Knowledge, Documentation Skills,
Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking

2. TRAININGS ATTENDED:
 Visual basic, Our lady of Fatima University (2002)
 DOS hardware Workshop, Our lady of Fatima College
ON THE JOB TRAININGS
LAND BANK OF THE PHILS. (CUSTOMER ASSOCIATE - March 2002)
Valenzuela Branch- Cash Department
 Accept payments of BIR, SSS, PAG-IBIG, NHMFC and PHIC
 Balances various transactions for reconciliation and segregation.
 Preparation of daily and monthly reports.
 Sort negotiated checks and handle timely disposition of monthly bank statement of
accounts of the depositors.
 Processing of tax refund transaction
WORK EXPERIENCE
JOSEFINA LINE BOUTIQUE Dec 2013 – Dec 2015
Bahrain, Bahrain
SALES REPRESENTATIVES
Responsible in selling the core product of the company also responsible for assisting customers
and other transaction processing and do some clerical work such as: Making daily inventory
report, Making weekly, monthly sales report, provided inventory for the supplies and the
remaining products, filling and sorting documents. Market and product Knowledge. Does other
PR related jobs as part of the work have strong customer service skills with the ability to
manage difficult situation, escalated customer priority issues and ensure customer
satisfactions, multi-task and work, faced rapidly changing environment.
PILIPINAS TELESERV.,INC Feb 2013 - Apr 2013
Manila, Philippines
Customer Care Officer - (Inbound Call Center Agent)
Responsible to handle customers incoming calls and inquiries, Manage and provided
information for customers complaint, Manage to reports and escalated customers priority
issues, Make tagging and reports for customers complaints, Update customer information,
responsible to reconnect customer telephone line, Manage to updates customers payment,
responsible to inform customer regarding their bills, sending customer bills via emails, provided
information to customer regarding company promo, responsible to make and submit report to
team leader for daily tagging and customer calls, Manage to ensure customer satisfactions and
build customers loyalty.

3. ONE WORLD TELECOM (OWTEL) Mar 2010 - Mar 2011
Quezon city, Philippines
Telesales Representative (TSR – Outbound Call Center Agent)
Responsible to call outside parties to solicit our products and services, Update customer
information, Manage to response customer questions and objections, Maintain and Follow-up
Customer, asked referrals for the new potential customer, ensure to gain daily and monthly
quota, Manage to reports and escalated customers priority issues, Make tagging and reports for
customer complaints, provided information to customer regarding company promo,
responsible to make and submit report to team leader for daily tagging and customer calls,
Manage to ensure customer satisfactions and build customers loyalty
AMELLAR SOLUTION Nov 2004 - May 2005
Manila, Philippines
Data Encoder
Responsible to Encoded the data of tax payers payment, Manage to Verify tax payers records,
Computing and transferring the data of collections and assessment of Manila City Hall tax payer
input records from manual to computerized, Convert tax payers record into readable data,
clean-up and verify data to be entered, Review data for completeness and accuracy.
CAMERON CORPORATE SERVICES May 2004 - Oct 2004
Quezon city, Philippines
Clerk
In-charge of receiving and issuance of daily sales report, Responsible to make daily and monthly
reports, sorting and filling daily and monthly sales report, Attached of acknowledgement report
thru Delivery Sales Report, Manage to Check incomplete daily sales report, Updating of
incomplete Daily Sales Report, Encoding of delivery slip
AMA COMPUTER UNIVERSITY Jul 2003 - Oct 2003
Quezon city, Philippines
Data Encoder
Responsible for encoding of students grades in appropriate databases in accurate and timely
manner so as to avoid backlogging, Manage to update students grades, Responsible to convert
students grades from manual to into readable data, clean-up and verify data to be entered, In-
charge of receiving and releasing of students documents, Generating of students monthly
reports, Releasing of students (TOR) Transcript of Records and Diplomas

4. SWITCHGEAR PHILS.,INC Jan 1997 - Dec 1999
Manila, Philippines
Sales Secretary
Responsible to call outside parties to solicit our products, Manage to response customers calls
and make quotations for selling products and clients request, Receiving clients letter of request
to quotes their product request, Provide information to customer regarding company promo,
Maintain and Follow-up Customer, asked referrals for the new potential customer, Manage to
reports and escalated customers priority issues, Making Purchase Order and Daily and Monthly
Sales Report, Provide Inventory for the supplies and the remaining products, Filling and Sorting
of Documents, Releasing and collecting clients checks, Manage to ensure customer satisfactions
and build customers loyalty.
TRAXXASS INTERNATIONAL CO. Jan 1996 - Dec 1997
Quezon city, Philippines
Sales Representative
Responsible in selling the core product of the company in designated areas in the field, Manage
to market and product Knowledge, Ensure to gain daily and monthly quota, provided
information to customer regarding company promo, responsible to make and submit report to
team leader for daily sales of product, Provide daily and monthly sales report, provided
inventory for daily and monthly supplies and the remaining products which is given by the
company thru individual selling, Does other PR related jobs as part of the work have strong
customer service skills with the ability to manage difficult situation, escalated customer priority
issues and ensure customer satisfactions, multi-task and work, faced rapidly changing
environment.
CHARACTER REFERENCES:
Available upon request
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Applicant’s Signature