1. AMY PEASE
386 SW Majestic Terrace
Port Saint Lucie, FL 34984
772-267-3509 mooostaffa@yahoo.com
PROFESSIONAL
EXPERIENCE
ROBERT HALF ACCOUNT TEMPS (ONSITE WITH COMCAST)
SEPTEMBER 8, 2015 – PRESENT
ANALYST 1, FINANACE & ACCOUNTING (COMMISSIONS)
 Currently processing Incentive Plans for Florida Region for all sales channels.
Responsible for Inventory tracking and submissions for payroll taxation/prizes as awards
are given. Assisting Commissions Team with several sales channels for processing payout
of commission’s monthly/bi-weekly. Internal control for inventory of Regional Incentive
Prize/Gift Cards. T&E internal audit processing,procedural process per sales channel
playbooks and manager projects as needed.
COMCAST 1999-2015
Fulfillment, InboundSales,Analyst2Finance &Accounting,CheckIn,Front Counter,Dispatch andCall
Center.
 Rep 2 Accounting – 7mo. Responsible forall commission payout forComcast Service Center
reps, Ops Consultants and Managers through Infoquest. I have cross trained into payout for
Direct Sales Reps andalsoworking with managementforproceduralprocess’forourdepartment
and other departments in the future.
 Fulfillment – 2yr. My new role in Fulfillment has been very challenging and rewarding.
Assisting over 12 corps and close to 100 technicians every day with reviewing accounts,
changing rates, reclassifying jobs are only a small part of my daily activities. X1, XH, CDV,
HSI, Video and the numerous programs that are involved to achieve first contact resolution for
the customer and the technician to continue growth for Comcast.
 InboundSales – 1yr.Call Centeratmosphere responsible forall newsales,upgrades and
troubleshooting issueswith newand current customers. 8weeks of Sales Pro training has
improved my skills for listening and improving the customerexperience. Meetingthe
scorecard goals eachmonth andproducing revenue forComcast is challengingbut very
rewarding.
 Analyst 2Finance &Accounting -5yrs.This promotion started as an Accounts Receivable
role responsible forthe MDRreconciliation meeting a monthly deadline forfive corps. With
the corporationgoalof"One Comcast"Isuccessfully implemented the current processes for
tracking,reconciling and reportingto corporate allfinancialaspects forthe West Palmregion
while supporting otherareas ofthe financialbusiness by performing audits in the warehouse,
checkin for collections,researchingrefunds andworking daily reports.
 Check In - 1yr. Performed all duties for collection ofrevenue through closingdaily work
orders forIn-houseand contractors. The daily challenges ofcoding the workcorrectly,
meeting deadlines,assistingtechs to ensure customersatisfaction in the field and supporting all
areas forwork orderaccuracy improved my skills and knowledge ofthe support systemfor
Comcast
 Front Counter-3yrs.All areas ofcustomerservice includingpayments,account changes,
research,sales,service andtransfers. Daily reporting to supervisorwith financialamounts
collected to working reports forbackoffice. Also trained in backup forCheck In.

2.  Dispatch -1yr. Handled all backup for 15-20 technicians in the field on a daily basis.
Through thecellularability to support the installs,service and reviewing the accounts as a
technician performs their activities was a very rewarding position. I assisted themwith
everythingincludingbut not limited to coding,verifying services andproducing theperfect
customerexperience. Prioritizing each technician and assisting themto one time resolution
taught me howto leveleach taskhandedto me in the cable industry.
 Call Center- 2yrs.I started my careerwith cable in the call centerwith AT&T,later to be
known as Comcast. A small call centeratmosphere with a limited area we handled allaspects
of a customer’s callfrom sales,billing to repair. My love for cable startedhere and my future
pursuitsto gain knowledge ofall areas ofthe business have made me an asset to theComcast
industry.
EDUCATION ADDISON HIGH SCHOOL, ADDISON, MI
Completed coursework towards General/Computer Science
My emphasis was on ComputerScience and theMedicalField.I learned discipline with these two fields
and it encouragedme to seeka daily changing environment.
SKILLS Numerous educationalclasseshave beencompletedwith Comcast fromCustomerService to Finance.