1. Danai Marie Kearney
1183 Stone Forest Trail
Cell (512) 994-7530
Hm: KnightWolf0613@gmail.com
Objective:
I am seeking a career position that offers the stability of a growing organization, a challenging environment, and
rewarding opportunities. As a strong candidate, I possess outstanding people skills and extensive experience in
strategic planning, management, daily operations,finance, accounting,staff development, facilities management,
human resources,and public relations.
Work Experience:
CIT/OneWest Bank April 08 2013 – Present
Bankruptcy Specialist IV
Responsible for reviewing and maintaining active Bankruptcy mortgage loans. Communicate with servicer (NBS) & firms in
order to coordinate and execute motions and necessary orders on loans to remove from bankruptcy. Also responsiblefor cash
management and accounting of Chapter 7, 13 & 11, & 12 bankruptcies and escalated scenarios that occur during bankruptcy.
Resolving any cash disputes and customer concerns.
 Chapter 13 payment ledgers, review and close workstations, liaison with foreclosure
 Maintain understanding of Bankruptcy and Foreclosure law (Federal and State/Jurisdictional)
 Corporateadvance review and management
 Primary analyst for all BK/FC Navigant inquiries and escalations
 Loss Prevention and billback invoices regarding loss and error reports
 Review and work with counsel on Motion for Contempt and Adversary cases
 Cash/Payment review
 Ledger audits
 Escrow review
 Pre Discharge Audit control
 Ledger balancing and training
 Awarded employee of themonth in October 2013
 Liaison between foreclosure, loss mitigation, legal, bankruptcy, and default escalations
 Responsible for over 16 separatetasks. These range from cashiering tasks, tracking, auditing, and closing of bankruptcy
workstations
 Discharge audits
 Payment transaction audits
 D4 In Rem tracking and delegation
Bank of America(Aerotek Contractor) October 2011-February 2013
Bankruptcy Operation Specialist:
Responsible for filing Motion for Relief with theattorney’s for Ch 7 & Ch 13 bankruptcy. Including gathering information and
compiling it all into the motion. I am also responsiblefor steps 1-3 of the process. Step 3 being the step when working with the
attorney’s on creating themotion before submitting to QA for grading.
 Oversee a team of 30 individuals. Assist with reporting, training, & answering questions.
 Assist’s with changes in process flow/procedures
 Promoted to step 2 in December and step 3 on January 18th.
 Highest completed numbers on the floor per scorecard from December to current
Wachovia/WellsFargo March 2009 – August2011
Collections Supervisor 2: September 1 2009- August 2011
Job duties include and are not limited to managing a call center (mortgage) with inbound and outbound dialer
systems.Managing a staff that worked with personal portfolio loans ranging anywhere from 50 loans to 200 loans
per day. Assisted managing the call center queues,service levels, adherence,and call flow for multiple departments.

2.  Cross trained with DDS, our dialer support group
 Supervised a unit ranging from 10-14 employees between 8am-5pm and between 60-70 employees directly
between 5pm-11pm. Between 5pm-11pm I acted as floor manager for the call center. Our department as a
whole managed roughly 70 employees and 300 total for all levels of delinquency and 600 including our
loss mitigation department.
 Managed paid time off, holiday pay, scheduling,training, leader log, annual review and development for
staff of 10-14 on a daily basis.
 In addition to working with Collections, foreclosure, and bankruptcy…I also assisted Loss Mitigation.
o Responsible for backing up all loss mitigation queues,including escalated calls.
o Assisting with modification applications including bankruptcy modification packets.
o Have very strong knowledge of modification procedures and packages.
 Assisted in creating and developing new procedures and policies for foreclosure processing department.
 Trained foreclosure processing department on new procedures.
 Worked very closely with HR and Training department with the hiring and training of new staff.
 In 2010, received Management Excellence Award second quarter, & received Section manager of the
month in October & December 2010
 Interim Department Manager for months of March and April for Foreclosure Processing. Worked on
creating department for growth of company. Responsibilities included: hiring management staff , creation
of policies and procedures,process flow, & department structure.
Collector 3: June 2009- August 2009
I was responsible for the collections of Wachovia Mortgage payments in the further delinquent portfolio. Collected
on portfolio anything ranging from 30 – foreclosure delinquency. If collecting was not available, would look for
work out option. Call center inbound and outbound dialer.
 Received award June 2009 for highest collections on the team & received 3 shared success award in June
2009
Collector 3: March 2009-June 2009
(Aerotek temporary and made perm with Wachovia on 6/15/09
I was responsible for the collections of Wachovia Mortgage payments in the further delinquent portfolio. Collected
on portfolio anything ranging from 30 – foreclosure delinquency. If collecting was not available, would look for
work out option. Call center inbound and outbound dialer.
USAA Federal Savings Bank June 2007- February 2009
Bank Service Specialist I:
Job duties included working in an inbound call center environment while providing world class service to all
members of USAA, management, coworkers and subordinates.Answering questions ranging anywhere from simple
balance questions to complex situations regarding legal matters with members trust accounts and otherfinancial
services. In the year 2008-2009, I worked with the collections side of USAA, handling accounts ranging from thirty
day delinquent to charged-off or foreclosed accounts.
 Managed inbound calls ranging from 50-75 calls a day.
 October 2007 I was cross-trained in credit card originations.
 December 2007 I was cross-trained in collection accounts.At this time, I was receiving approximately
85% collection calls and 15% of the calls regarding my otherresponsibilities.
 Receiving inbound calls regarding collection calls. Profiles delinquent from thirty days to charged off
balances. Also handled bankrupt accounts.( this was not a position that included commission)
 Inbound/outbound calls regarding collection accounts such as:bank accounts,auto loans, personalloans,
credit cards, and mortgages.
 Handled military accounts which includes: Prisoner of War, Missing in Action, Divorcee, and deceased
accounts.
 Supervised a unit of 14 employees.
 Managed unit payroll
 Responsible for motivating and training employees on new products,promotions and operational
improvements.
Hyatt Hill Country Resort and Spa October 2003- June 2007

3. Assistant Front Office Manager DT:
Responsible for all staff training, line staff, operational management for front office and front of the house staffing (
includes guest services and concierge service- 45 employees), associated accounting,relationship development,
inventory of five-hundred rooms, payroll, night audit ( graveyard shift), and writing all training plans for 2004-2007
in regards to Front Office.
 Responsible for six separate training programs for both divisions and seven departments.
 Managed up to forty-five employees on any given work day, and up to five-hundred when supervising
entire resort. During this time, am also responsible for upward of $300,000 cash drawer.
 Trained up to two-hundred staff at a time in a classroom setting,and assisted with HR throughout all Texas
Hyatt locations. Created and oversaw the Strive 4 Five program highlighting the Hyatt’s five main
customer service objectives.
 Cross-trained in accounting and learned credit management, paymaster, income auditing, and budgets
management for individual departments.
 Employee of the year 2004.
Blockbuster Video February 2002-September 2003
Assistant Store Lead:
Responsible for employee relations, hiring, stockand inventory, account resolution,vault security and theft response
team.
 Assumed control of the store when General Manager was incapacitated due to health reasons,with duties
including scheduling,achieving sales goals,managing and maintaining employee discipline, and
maintaining overall image as the flagship store of blockbuster in San Antonio.
 Operated in loss prevention roll during store inventories, which included, but not limited to counting and
adjusting store inventories to balance books.
 Implemented employee motivational programs including, but not limited to, employee incentive programs
which drove sales to be #1 in the district ( in a district of 17 stores)
 Not only drove employee sales, but participated in and excelled at sales myself.
 Holding title of “Platinum Sales Employee” for three months in a row.

4. Education:
Northwest Vista College, San Antonio,TX. -67 Credits, May 2007, A.A., Business Administration, GPA 3.32.
Computer Proficiency:
MS Word, Excel, PowerPoint, Access,One Note, Outlook, Project, Visio, Publisher, Verint, Adobe publisher, web
design,& very technology savvy in general with equipment and software problem solving. Additional Software,
PACER/ACER, MSP, Reflections, Mercury, PDF Converter Professional, CD Report Viewer, Black Knight LPS,
OCIE, NDC, NBS Database,WebX, Sql Scheduler, PIVOT, Invoice Management
Professional References:
Mike Albers, Default Escalations VP
CIT/OneWest Bank
C: (909) 292-7155
Juan Morales, FC Supervisor
CIT/OneWest
C: 210-744-8715
Raymond Elmes, Bankruptcy VP
C: (949-648-3963
Victoria Frausto, Bankruptcy Specialist III
OneWest Bank
W: (512)821-8236
Amy Heard, Bankruptcy Supervisor
CIT/OneWest Bank
C: (512) 228-1105
Sara Cox, Associate Attorney
Sarah.Cox@BuckleyMadole.com
Buckley Madole, P.C.
C: (512) 587-8599
Abraham Hernandez, SME
AHernandez24@bankofamerica.com
Bank of America Mortgage
W: (210) 526-6210
C: (210) 387-7125
Christopher Stires, Account Recruiting Manager
Chrisstires03@yahoo.com
USAA FEDERAL SAVINGS BANK
C: (361) 443-4652
Adam Arevalo, Loan Administration 1
Adam.arevalo@wellsfargo.com
Wells Fargo Home Mortgage
C: (210) 995-1097