1. 16 8 FE DE R AL CIT Y ROA D • LAW R E NC E VIL L E , NJ 0864 8
PHON E : 60 9-57 5-855 5 • E -MAI L : MR14 @PRINCETON.EDU
M I C H E L L E L Y N N R O B E R T S
SUMMARY
 Adept administrative professional able to successfully manage multiple tasks and balance needs of the
business efficiently, all with a smile!
 Resourceful Executive Assistant with a record of increasing administrative / customer service support
responsibilities in pharmaceutical and academic industries
 Expert in preparing and maintaining correspondence, reports, presentations, forms, memorandum, and
records from applications such as Word, Access, Excel, Adobe, Visio, Sharepoint, PowerPoint, Outlook,
Salesforce.com, Princeton PRIME, OnBase, Princeton’s Departmental Charging system, Information
Warehouse, Topaz Research Elements, CALM, Time Collection System among other University systems
 Proactive employee with strong interpersonal skills recognized as a dependable and exceptional team
player possessing excellent verbal and written communication skills, exercising discretion and judgment
yet communicating with optimism, sincerity and compassion across all levels of the organization
PROFESSIONAL EXPERIENCE
PRINCETON UNIVERSITY, Princeton, NJ MARCH 2013 - PRESENT
DepartmentCoordinator,Laboratory Animal Resources
Provides administrative a n d i n d e p t h c l e r i c a l a n d a n a l y t i c support to the
Director, Laboratory Animal Resources and the L A R Leadership Team, (Assistant Director, Facility
Manager, Staff Veterinarian, Business Manager along with staff of 20+ husbandry animal care and
veterinary technician employees)
 Daily support to Business Manager, LAR, with various finance-related projects:
o Compilation, through data analysis, and final distribution of monthly LAR department bills to Research
personnel using research census data within Topaz Research Elements database
o Future budget and spend projection, compiling and analyzing previous year data including total spend for
department supplies, software licenses, preventive maintenance, equipment, amortization, salaries and
travel and expense
o Collection and analysis of data including creation of department rate setting financial presentation, first
compiling census data and preparing the presentation of data in a visual easy- to-understand format for Sr.
Management and Provost office who would be unfamiliar with meeting subject detail
o Compilation and analysis of data to support additional department FTE based on increased resource
need upon move of department, equipment, animals to new PNI building
o Consistent vendor relations management collaborating with Finance personnel to provide prompt
payment of vendor invoices using follow-up skills through communication, building relationships, with
all ensuring smooth progression of procurement process from requisition to payment through PRIME
financial systems which then allows the department leverage to facilitate future pricing negotiations
 Primary contact and resource to research departments within the University for information requests and
services provided by the Laboratory Animal Resources Department, effectively and efficiently work with
faculty, Principal Investigators, Department Administrators and vendors ensuring resolution of requests
through diligent follow-up

2. Resume of Michelle Lynn Roberts Page 2 of 4
 Deliver prompt support and direction to entire LAR Department staff as well, assisting as needed with
supply or information requests using knowledge of department work processes through presenting
colleagues and customers alike with a consistent approachable, cooperative, helpful, empathetic, and
professional demeanor
 Performs calendar and scheduling needs of Director, LAR
 Travel arrangements as needed for entire LAR staff, management and support personnel
 Coordinates and manages all LAR staff meeting and training seminars for staff along with Research
faculty and personnel including tracking and maintaining attendance records and meeting minutes
 Responsible for all department purchasing and supply management
INTEGRA LIFESCIENCES, PLAINSBORO,NJ JUNE 2011 – MARCH 2013
Executive Assistant and Project Coordinator,Information Systems
Performed administrative support to the Vice President of Information Systems and the IS
Leadership Team, (Assistant to Vice President, 3 Directors andstaff of 50+ employees)
 Manage Vice President’s calendar and maintain daily schedule to identify and resolve any conflicts.
 Communicate messages from the VP, CIO to the Information Solutions team.
 Handle routine inquiries and interactions with executives and outside contacts.
 Plan and organize various departmentalmeetings and team-building events.
 Summarize department and project meetings by creating then distributing meeting minutes to all
invitees through both email and publishing on organization Sharepoint site.
 Conduct ongoing follow-up with individuals to guarantee timely completion of all meeting action items
 Administer departmental time reporting and forecasting database systems
o Responsible for providing and customizing weekly reports in order to accurately display current
time worked as well as time forecasts for each employee working on ongoing IS projects
o Determine and report on comparisons of time available and total utilization of employee in order
to work with Management to determine resourcing pinch points in the organization and to
resolve issues through reprioritization and / or other means of eliminating employee time
constraints
o Provide training on use of the above time capturing and forecasting databases
 Manage both international and domestic travel arrangements for VP while adhering to company
policies.
 Ensure VP expense reports are completed and entered into the T&E program in a timely
manner and without processing errors.
 Work in Oracle Requisitioning, Purchasing, Receivables and Payables modules to create requisitions,
reconcile vendor invoices and conduct ongoing communications with both outside vendors and
internal Accounts Payable department to ensure prompt payment and department budget accuracy
 Maintain department user Outlook mailing lists
 Administer and track full IS Department spending and assist with budget forecasting.

3. Resume of Michelle Lynn Roberts Page 3 of 4
CONVATEC, SKILLMAN, NJ 1989 - 2009
Senior Executive Associate 2001-2009
Provided key administrative and business support to Vice President of the Global Regulatory
Affairs, Quality Management, Environmental Health & Safety and Occupational Health
Departments (Personal Assistant to 2 Vice Presidents, 3 Directors and staff of 25 employees)
 Organized day-to-day schedule work of Vice President and supervisors by coordinating training, scheduling
meetings, appointments, travel commitments and expenses which ensured effective use of Senior Executive time
 Responsible for all aspects of event management, including venue selection/contract negotiation, proposal
planning, travel and transportation arrangements, production of meeting materials and event onsite assistance
 Handled correspondence, including creation of new job postings and standard operating procedures as well as
communications, and requests for information on behalf of department leads
 Created, maintained and reviewed vendor contracts to confirm department budget accuracy, timely payment made to
suppliers as well as quick resolution to department or vendor issues in the event they occurred.
 Assisted greatly in creation, review and revisions of senior executive presentation materials including presentation
slides, supporting documentation and spreadsheets with sense of urgency, discretion and efficiency
 Maintained ready availability in event of site emergency through volunteering and training to serve on Emergency
Response Team as member and Emergency Evacuation Team as back up to Team Lead
 Chosen by Medical Director of Company to manage consultant cost-savings initiative providing assistance to
Medical Director/Consultant lead through office space planning, scheduling multiple training/consultant interview
sessions with members of staff worldwide, providing travel and transportation arrangements, production of meeting
materials and ensuring open communication lines between company staff and consultant team always. Received
Award Acknowledgement for supporting this initiative
 Chosen by Customer Care Team and Management to provide product usage demonstration and field questions
regarding the company, our products and product use during VIP Enterostomal Therapy Nursing visit to
ConvaTec headquarters. Received letter of appreciation acknowledging my efforts in supporting a successful customer
visit
 Received Award Acknowledgement for Exceeding Expectations for leading the Company Sponsored United Way
Donation Campaign for four years. Planning and leading of events, providing motivational messages via e-mail to
promote employee participation and final reporting results of overall participation to senior management of company
 Chosen by management to assist with input of international customer complaint data and employee training
records, saving the company approximately $25,000 annually by eliminating need for new hire costs
Data Coordinator 1999-2001
Provided data analysis and reporting support forCustomer Service (CS) department.
 Ensured database was Y2K compliant by designing a new database
 Ensured employees were able to use database effectively by writing, providing hands-on training and implementing
continued improvements through Worldwide CS rep training, including development of new training tools
 Facilitated cross regional training/communication by working closely with teams in US, Canada, Germany and
England in face-to-face meetings and through ongoing telephone support
 Supported market research efforts by developing mailing lists using defined customer criteria
 Maintained, reported and distributed mailing list for customer “Better Together Club” consisting of 100,000 user
and health care professional names, addresses, telephone numbers, surgery and product use information; used for
customer mailings of quarterly newsletters, product information, sweepstakes and samples

4. Resume of Michelle Lynn Roberts Page 4 of 4
Membership Management Responsibilities
o Acted as primary contact for staff regarding members.
o Coordinated and created information packets for new members.
o Maintained and updated membership database.
o Generated monthly reports on membership status.
Senior Customer Service Representative 1996-1999
Acted as customer service lead and trained all incoming customer service and telemarketing staff
while also supporting department objectives by providing high levels of satisfaction for all
customers who contacted company by phone, email and mail
 Ensured FDA guidelines were met by creating an offsite fulfillment center for lot number tracking and
fulfillment of requests for literature, product samples and product training materials
 Improved product knowledge by traveling to Greensboro manufacturing site for intensive product
training
 Represented the company and Professional Services Department by answering questions and assisting with
product concerns to actual users of company's products through attending visits to local hospitals where new
users of products were shown correct application procedures, local and national ostomy support group meetings
where product customers with product issues and questions would express their questions and concerns
 Facilitated improved customer service support by providing product training to other representatives
Customer Service Representative I, II, III 1991-1996
Continued department support through providing quick resolution to customer issues and service
requests
 Improved customer service dialogue with customers by creating a master resource of information on
patient wear times and current usage patterns that CS reps could reference
 Supported Total Quality Leadership (TQL) process by being team lead for the CS department
 Recognized as the “go to” person for resolution of difficult customer issues
 Ensured work accuracy by proofreading company documentation for correct HCPCS codes
EDUCATION
Computer Networking Courses, Somerset County Institute of Technology, Somerville, NJ Core
requirement classes, Mercer County Community College, East Windsor, NJ
PROFESSIONAL DEVELOPMENT
Project Management Training, Dale Carnegie Training, Total Quality Leadership Training, Advanced
Microsoft Office Training, SQL Training, Crystal Reports, Oracle database training, SAP Training,
Managing Difficult People, Plateau Training, Record Retention, Extensive Customer Service Training