Amanda Berry has over 15 years of experience in logistics, warehousing, customer service, accounts receivable, and administration. She has held roles such as Warehouse Supervisor, National Credit Controller - Supervisor, Trade Bills/Rebate Coordinator, and Customer Service Officer/Credit Officer. She has a proven track record of implementing procedures to improve efficiency, reduce costs and debts, and ensure accurate reporting. Her experience spans several industries including appliances, food manufacturing, printing supplies, and packaging.

1. RESUME
Amanda Berry
33 McDowell Street
Greensborough 3088
0478 673 611
PROFILE: An energetic, highly motivated and results orientated team
player with a wide range of experience in warehousing &
logistics, purchasing, customer service, accounts receivable
and administration. Strong skills in communicating, leadership,
setting up procedures, together with a drive to deliver customer
and company satisfaction.
PROFESSIONAL
EXPERIENCE
April 2007 – July 2012 Think Appliances (Baumatic Italy)
Think Appliances is a national company importing Kitchen
Appliances to both the retail and building sector with an annual
turnover of $50 million in gross sales
Warehouse Supervisor/Spare parts Manger
Key Responsibilities
• Supervise and assist in daily warehouse and shipping
areas.
• Daily run of pickers for consolidation, process of pickers to
delivery notes to connotes.
• Establishing or adjusting work procedures to meet
warehouse demands as dictated by incoming containers
and work flow.
• Ensuring accurate filling and shipping of customer orders
with a 3 check system.
• Co-ordinating with transport company of daily transport
requirements.
• Ordering replenishment stock from off site warehouse.
• Co-ordinate and liaise with shipping company for container
scheduling.
• Liaise with Customer service on back orders and urgent
stock.
• Receiving of incoming freight and routing to appropriate
area or personnel.

2. • Ensuring inventory transactions are accurately logged and
overseeing cycle counts and reconciliation activities
• Planning and assigning daily work.
• Supervision of all staff under my direct or indirect control.
• Stand in for Warehouse Manger during Holidays/Sickness
as required.
• Coordinate efficient operation in warehouse.
• Ensure compliance with OHS procedures and practices.
• Establish, maintain and promote high standards of customer
service.
Accomplishments:
• Implemented policies and procedures in the Spare parts
division to run parallel with warehouse.
• Put in policies and procedures for lot location in Spare parts
• Assisted with the setting up of Consolidation of orders to
ensure the warehouse was cost effective and efficient.
• Sourcing and liaising with outside suppliers on the purchase
of pallets and warehouse material.
• Set up procedures for the return of spare parts claims to
ensure these were processed and returned to stock in a
timely manner.
• Implemented cut off times for Urgent orders to facilitate in
the ordering of daily transport.
• Co-ordinated with IT on report writing of daily minimum
demand report to ensure stock at main facility was at
maximum level at all times.
Jan 2005 – April 2007 Cerebos Australia Ltd/Mocopan
Cerebos Australia Ltd/Mocopan is an international food
manufacturing company supplying to retailer, distributors and
the general public with an annual turnover of $800 million in
gross sales
National Credit Controller – Supervisor
Key responsibilities
• Receive and process each days cheques and direct
deposits onto debtors account.
• Reconcile and co-ordinate with debtors regarding any
discrepancies.
• Liaise with National Credit Manager on any bad and
doubtful debts.
• Communicate with customers on overdue payments.
• Placing and releasing of customers with regard to Stop
Supply.

3. • Process of Customer credit cards through EFTPOS.
• Raising of Credit Notes.
• Supervising 3 staff of daily activities and issues.
• Processing of monies for daily pick up.
• Invoicing for daily shop.
• Processing Rebates
• Reconcile Bank account to the ACR.
• Liaise with Service Manager on EDI for BP.
• Communicate with Sales Managers on debtor issues.
• Co-ordinate account receivable procedures with customer
service representatives.
May 2004 – Oct 2001 Australian Printers Supplies/Polycure
Australian Printers Supplies/Polycure is an international
Company supplying printers with high quality inks, blankets,
washes etc., for large printers. Polycure is marketed through
retail floor suppliers and sanders with an annual turnover of
approximately $14 million dollars.
National Accounts Receivable Officer – Part Time
Key Responsibilities:
• Receive and process each days cheques and direct
deposits onto debtors account.
• Reconcile and co-ordinate with debtors regarding any
discrepancies.
• Liaise with National Financial Controller on any bad and
doubtful debts.
• Reconcile Bank account to ACR.
• Back up Customer Service Officer and Operations Manager.
• Process customer orders and stock inquiries
• Process and co-ordinate the dispatch of export orders.
• Stock Take and cycle counting.
• Co-ordinate consignee accounts for month end stock counts
Accomplishments:
• Installed claims register, this in turn enabled the company to
action and resolve outstanding claims in a timely manner.
• Set up a stop supply list for all sales and finance personnel
enabling them to have forewarning on possible urgent
orders that would be held up by non-payment of account.
Aug 2002 – May 2004 The Laminex Group

4. The Laminex Group markets an increasing range of high
quality decorated fashion panels and related products to all
segments of the building industries, with a sales turnover of
approximately $1billion per annum.
Trade Bills/Rebate Co-ordinator
Key Responsibilities:
• Co-ordinate and control the function of Trade Bills offered to
major customers.
• Trading approximately $4million, per month, of Bills with GE
Commercial.
• Reconciliation and allocation of funds to debtors.
• Compile Contingent Liabilities for Finance team for reporting
purposes.
• Advise and assist Credit Managers on the position of Trade Bill
Accounts.
• Managing and invoicing of late payments of trade bills.
• Update and maintain Rebates spreadsheets.
• Co-ordinate with Sales Managers terms and conditions on
Rebate Agreements.
• Compile accrual figures on Monthly Rebates for the Finance
team.
• Advise and correspond with customers of any Rebate
discrepancies.
• Back up Accounts Receivable Application Support Officer.
• Maintain Credit Limit Review Register.
• Co-ordinate with National Credit Manager on special projects
when required.
• Reconcile key accounts.
• Liaise with National Credit Manager on possible bad and
doubtful debts.
Accomplishments:
• Successfully set up a Rebates Data Base to enable Laminex to
accrue for monthly P&L reporting.
• Investigated and successfully co-ordinated with 3 major
customers overstating the Rebates, intern reversing claims and
providing correct claims ensuring that the P&L reporting is
correct.
• Streamlined Settlement Discounts and Rebates by requesting
Banking department to provide copy of discounts and rebates
taken up by customers to ensure that they discrepancies are
dealt with in a manageable time frame by co-ordinating with
State Managers and Sales Managers of any discrepancies.
Oct 1986 – June 2002 HUHTAMAKI OCEANIA

5. Huhtamaki Oceania is a worldwide company selling packaging
to the food and retail/services industries, employing over 1500
staff with an annual turnover of $100 million, with 5
manufacturing sites.
Nov 1997 – June 200 Customer Service officer/Credit Officer-
Flexibles Division & The Chinet Company
Key Responsibilities:
• Showroom representative
• Correspond with customers on sales orders and specials
• Co-ordinate and enter new pricing
• Receive, process and deliver approximately 1000 orders per
month.
• Reconcile $1.5 million of stock per month nationally
• Oversee logistic and warehouse control (3 warehouses in
Australia).
• Negotiate with 50 wholesale and retail customers per month
re current and outstanding accounts and bad debts
• Reconcile wholesale and retail debtors accounts
• Report and reconcile promotions and deals with the National
Sales Manager.
• Co-ordinated with National Sales Manager and updated
Rebate schedule.
• Distribute and reconcile petty cash for two Business Units.
• Co-ordinate travel, cars, conferences for National Sales &
Marketing Manager.
• All facets of Accounts Payable.
• Follow up with purchasing regarding any discrepancies.
• Liaise with customers on queries regarding issues from
pricing to stock to enable a quick turn around to resolve any
issues.
• Raised purchase orders from overseas suppliers.
Accomplishments:
• Sold obsolete stock on a cash sales basis, which in turn
created unforeseen increase in profit.
• Advised and put in place 60 day customer terms and
conditions accurately on computer system improving quality
of debtors reports.
• Successfully negotiated a payment plan with a bad debtor to
reduce a $10k possible bad debt right off while still
maintaining a $3.5k per month trading on a cash sale basis.
• Reduce transport costs by 5% per annum by negotiating
bulk orders with customers.
Oct 1986 – Nov 1997 National Credit Officer -

6. Molded Fibre/Flexible Division & The Chinet Company
Key Responsibilities:
• Received and processed each days cheques and cash on to
debtors accounts
• Reconciled accounts, communicating with debtors regarding
any short payment, claims or discrepancies.
• Negotiated with customers re current and outstanding debts
on a National basis.
• Investigated all customer claims with appropriate
departments and raised adjustment notes where relevant or
advised customer of rejection.
• Monitored debtors payment history and advised National
Credit Manger of bad and doubtful debts.
• Negotiated possible bad debts a payment plan to avoid a
bad debt write off.
Accomplishments:
• Installed a claims register to ensure that claims were
monitored and were actioned as soon as possible, ensuring
that claims were not duplicated, saving the company time &
money.
• Negotiated with possible bad debts on placing them on a
payment plan to pay off outstanding debt whilst still trading
on a cash sale basis whilst still paying off outstanding debt.
• Reduced debtors days from 62 to 48 days over a 7 month
period by forming a good customer relationship, contacting
customers regarding issues as soon as possible to eliminate
any delay that would hold up payment.
• Introduced a strict 45 day stop supply letter to all customers
outside of trading terms.
• Scheduled a monthly meeting with Sales team advising
them of bad debts, slow payers and any unresolved issues
that need negotiating.
PREVIOUS
EMPLOYMENT: Mistral Fans 1982-1986
Receptionist
Customer Service Supervisor
Merchandising Rep
Accounts Receivable Clerk
Pizza Hut 1980-1982
Duty Manager – Part Time
Electrolux
Receptionist

7. General Office Duties
PERSONAL
INFORMATION: IT Skills
− SAP (Business One)
− Supply Master
− JD Edwards
− Lotus Notes
− ERP – BPCS Version 4 & 6
− Microsoft Word/Excel (Intermediate)
− AWS
REFEREES: Available on Request