1. INGRID K CHRISTIANSON.
Email: ingridchristianson@hotmail.com
Credit Control Manager with extensive experience in Credit Control / Finance and
Customer Services
KEY ACHIEVEMENTS
• I was responsible for sales ledger of £15M, maintaining aged debt ledger at 60+ under 3%. DSO
currently at 47. Achieving monthly cash target of over £13M.
• Merged and managed the Aftersales & Customer Returns Teams within the UK, Ireland and
Export Credit Management Teams for effective Collection. Managing personnel of 25.
• Developed and implemented Credit Control Incentive Plan for cash collection enabling aged-debt
to be reduced significantly at Vital
• Decreased 90+ days debt in the first and subsequent years at Capita by around 60%
• Implemented a problem account process at Capita resulting in reducing balance from £407K to
£88K and closing over 5,000 ‘bad’ accounts
• Designed, implemented and managed a credit control system in Capio
• At Mills & Boon, created a unique returns process to ensure reconciliation and allocation process
was 100% accurate
• Created and implemented a “Paximise” tool at Seagram which enabled sales maximising when
order placed
(based on pallet loads/balance and safety of goods on vehicles)
CAREER
Princes Food Ltd
Princes are the leading importer of canned food in the UK and the third largest soft drinks
manufacturer.
Credit Control Supervisor Mar 16 to present
• Supervising a team of credit controllers and customer returns coordinators working a £1.2B aged
debt ledger consisting of Multi Nation accounts and Cash& Carry/ Wholesale and Independent
accounts. Ensuring an avg weekly cash collect of £20M.
• Managing all credit control financial processes and procedures in line with the monthly audits from
parent company – Mitsubishi Corporation.
• Raising 15000 invoices per month and ensure their distribution, mainly via EDI.
• Conducting weekly 121s and aged reviews. Managing sickness absence and holidays.
Ralawise Ltd
Ralawise are now a leading global distributor with the widest range of clothing, apparel and
consumable products across Europe. They are the ultimate one-stop shop holding over 5 million items
in stock, 3500+ products and over 100 brands.
Credit and After Sales Manager May 13 to Mar 16
• Managing, mentoring and training three teams consisting of 25 staff – the Aftersales Dept,
Customer Returns Dept and the Credit Management Dept. Consisting of 2 Team Leaders and 4
senior advisors.
• Recruiting, developing and performance managing UK and overseas employees.
• Managing a £15M sales ledger with over 12,000 accounts and collecting a monthly target of
approx. £9M.
• Working with our insurance company to facilitate the growth of the top tier customer.

2. • Reviewing and implementing cash collection processes, working with external debt collectors,
solicitors and credit checking companies – resulting in the significant cost saving of £50K to the
business in 2014.
• Restructuring and implementing new processes in the Aftersales and Customer Returns Dept and
setting KPIs around the Query Management System to reflection the operational performance of
the business.
Various Temp Contracts
• Bookers Cash and Carry – Debt Collection advisor, Mercier Consultancy – Credit
Management Liaison
Glen Dimplex Group
Credit Control Team Leader May 12 to Dec 12
• Reporting to the Credit Control Manager in a team of 4 Credit Controllers and 1 Banking
Administrator and 4 Query Team members.
• Covering 900 live accounts with a ledger value of £50M.
• Weekly reporting – Query Resolution Systems, QRS Analysis, Debit Note Database Analysis, KPI
on returns and pricing. Aged debt reports and account reconciliation.
• Leading weekly team brief, covering operational aspects to include aged debt reviews and QRS
investigation. Holding meeting with account customer and various departments of the business.
• High volume verification of credit request forms and manual invoices
• Absence cover for all team roles, conducting 121’s and aged debt reports.
• Integral role in managing the merge of query and credit control teams.
L Batley Pet Products Ltd t/a Vital Pet Products
Interim Credit Control Manager (MAT Cover) July 11 – March 12
• Leading and managing a team of 6 credit controllers, covering a ledger with over 5000 live
accounts and a c£12M balance
• Responsible for all reporting, including: daily aged debt ledger, weekly detailed aged debt ledger,
blocked order report, released order report, daily unallocated cash report, legal report, system
changes report, ‘Top 100’ accounts report and the month end credit control report
• Responsible for accounts going through legal proceedings and enabling expedition / resolution
• Monitoring Top 100 accounts and monthly achievements for the Credit Control department and
reporting to the board
• All general CCM work including, opening new accounts, reviewing terms and credit limits daily
CAPITA INTERGRATED BUSINESS SERVICES
Criminal Records Bureau (CRB)
Credit Control Manager June 07 – 10 June 11
• Leading Credit Control function and department as per CRB Home Office contractual obligations
• Responsible for over 5,000 POA accounts and 1,000 PWA accounts each month
• Managing a team of 11 including Credit Controllers and Query Agents
• Ensuring cash is collected whilst using best practice credit control to meet targets
• Setting individual targets for development and productivity plans
• Advising on problem accounts including suspension, cancellation and litigation
• Producing and submitting regular reports, such as daily statistics (cash collection, forecasting,
allocations, reconciliation), month end (debtors, sales, ratios, target performance, commentary on
activity), collection results, service delivery and problem accounts
• Completing daily allocations for all monies accepted via cheques or BACS for PWA and POA
accounts
• Working with CRB and Capita Auditors to apply quarterly bad debt provisions and relevant credit
control processes

3. • Attending meetings across the UK with CRB colleagues to ensure effective communications and
working practices
INGRID K FOLEY
Career continued
CAPIO HEALTHCARE UK, Capio Nightingale Hospitals
Initially employed in Accounts Receivable, then promoted to Business Office Manager after 4 months
Finance Business Office Manager July 2005 - April 2007
• Managing a team of 3 to ensure that all invoicing is accurate, capturing all chargeable items,
printed and distributed at the end of each month; Cash collection for Liverpool & London Hospitals,
debt resolution, and query management
• Reporting results weekly to the Financial Director and Hospital Manager
• Managing the referral, admission and discharge process from an accounts perspective
Accounts Receivable February 2005 - July
2005
• Cash collection/receivables from start to finish
CMA-CGM (UK) LIMITED
Credit Controller October 2004 – February 2005
• Looking after portfolio of approximately 500 customers, for the global shipping company
• Collecting by telephone, e-mail and letter; using good communication skills to build up a
rapport with customers to ensure prompt payment; Query resolution
• Liaising with Import/Export Departments to ensure quick collection of cash
• Sending monthly statements. Reconciliation of customer accounts
HARLEQUIN MILLS & BOON LTD
Retail Finance Credit Relations Team Leader May 2003 to September 2004
• Leading and supporting retail operations team of 7 staff responsible for distribution and
maintenance of the Harlequin Mills & Boon sales ledger
• Measuring and ensuring achievement of KPIs
• Key project member of transition team moving to a new distributor; role to ensure a smooth
transfer of all stock and sales ledger; to ensure all accounts are correctly set up, returns and query
system put in place; Agreeing and measuring KPIs for entire process
UNILEVER COSMETICS INTERNATIONAL
Credit Controller May 2002 to May 2003
• Resolving and reconciling sales ledger covering retail and wholesale accounts with a 200+
days aged debt;
• Working closely with logistics and third party distribution partners to resolve delivery issues,
shortages, and picking errors and returns issues
SEAGRAM UNITED KINGDOM LTD (VIVENDI UNIVERSAL)
Formerly a spirits and wine organisation within Vivendi Universal (Universal Group, including
Universal Studios and Universal Music); Seagram UK is no longer trading: its brands/products were
acquired by Diageo and Pernod-Ricard
Team Leader – Retail Credit Controller June 2001 to Jan 2002
• Responsible for the effective leadership and management of a team of 8
• Continuing with duties of a Senior Customer Service Executive
Senior Executive credit Controller Sept 1999 to June 2001
• Credit Control Management of Global accounts, including top 20 retail and 50 largest
accounts – collecting over £1.5M
• Implementing and maintaining product allocation on JD Edwards system

4. • Ensuring excellent customer relations, dealing with all UK product enquiries and resolving any
queries
• Receiving and processing customer orders in large volumes whilst monitoring stock
availability through working closely with Supply chain and Retail Key Account Managers
• Close liaison with hauliers to ensure order is shipped correctly and on time
Customer Service Executive 1998 to 1999
• Managing the order processing to delivery of a ledger of around 300 accounts
• Credit control on the account portfolio for the South of England
EARLY CAREER
Credit Control Roles – Oddbins Head Office / Colorvision 1995 to 1998
Trainee Hairdresser: trainee to fully qualified ‘style director’ at leading-edge salons 1990 to 1995
TRAINING/EDUCATION/SYSTEMS SKILLS
Member of Institute of Credit Management
Systems: JDE System, JBA, PROIV, Sun, Lara & Vision, Equifax, Experian, Dun & Bradstreet,
Advanced Excel
Bankfield College, Liverpool - BTEC National Diploma in Business and Finance 1992 to 1994
Gateacre Community Comprehensive School (9 GCSEs) 1987 to 1989