1. Maximo Betancourt
255 Ridgefield Dr
910-374-0394
mybusinessemail@rocketmail.com
Summary of Qualifications
• Managed up to 15 associates at a time in an $11 million dollar department.
• Documented double digit sales increase in area from previous year.
• Received several awards and customer compliments for excellent customer service
• Bi-lingual in Spanish and English.
Work Experience
Collections Representative 11/2015-Current
BB&T Bank
• Effectively managed a high volume of inbound and outbound calls with the objective of
collecting on deliquent accounts.
• Analyze root causes for past due delinquent accounts and negotiated payments across a
spectrum of loans including, but not limited to: direct retail loans, vehicle loans, mortgage and
home equity lines.
• Establish repayment plans for clients and directed them to the best path to bring their past
due balances current.
Support Manager 05/2015– 11/2015
Wal-Mart Stores
• .Directing a staff as large as 25 or more Associates. Supervising associates by assigning
tasks, communicating goals, developing, teaching, training and monitoring performance.
• Responsible for assisting the Manager on duty by overseeing the complete functions of the
entire store's operations.
• Communicating, supporting and making sure all Company policies and procedures are
followed.
Rent-A-Center 11/2014 – 05/2015
Account Manager
• Responsible for delivery, set up, and installation of furniture and electronics merchandise.
• Responsible for sales and delinquent accounts, utilizing store software to collect on past due
accounts and repossess merchandise.
Advantage Sales & Marketing 03/2014-11/2014
Event Specialist
• Aggressively sell products to customers via Demo Event sampling.
• Meets and exceed sales quota on a daily basis.

2. Crocs 7/2013 – 8/2013
Team Lead
• Sold Crocs footwear while ensuring a high delivery of customer service.
• Responsible for opening and closing procedures at the kiosk, making sure money deposits
are accurate in the process.
Shoprite 3/2013 – 6/2013
Overnight Dairy Stocker
• Down stacked dairy products and filled shelved of dairy merchandise throughout the night.
• Performed basic area maintenance.
Wal-Mart 9/2008 – 8/2012
Wireless Sales Associate
• Assisted customers with pre-paid and post-paid contract services for multiple carriers.
• Documented daily inventory of cell phones.
Department Manager
• Trained, developed and coached newly hired associates.
• Maximizes sales by focusing on area trends.
Zone Merchandise Supervisor
• Developed, taught, and coached multiple department managers to perform on swift customer
service and maximize sales within their area.
• Accountable for Department Managers and associates to make sure their area is running at
maximum proficiency.
Asset Protection
• Responsible for preventing financial loss in theft and store shrinkage.
• Answers alarms and investigate disturbances.