1. Patricia GARCIA
40 Wallbank Road
Birmingham D8 2EX
patriciagarcia611@gmail.com
+44 7867 516246
I have strong interpersonal, organisational and administration skills and deliver exceptional interface
customer service. In addition I possess excellent offce and administrative skills. I am a team player,
reliable and always look to use my initiative. I have spent the last 5 years in an international
banking environment and have 19 years experience in blue chip organisations including steel,
chemicals and telecommunications. My current role is a Compliance Standards Offcer specialising in
Trade Screening and Payment. I adapt to new roles quickly due to my extensive experience
throughout my career. I am seeking a new challenge in a multi-national company.
HIGHLIGHTS
• Compliance and control of fnancial trade documents and international payments
• Relocation of ArcelorMittal offce within the West Midlands
• Roll-out of full billing system in Senegal
• Implementation of Bid Centre Offce in South Africa
• Preparation of contract bids in excess of £5M
• Multilingual fuency in English, French and Spanish
EXPERIENCE
Since 5 years LLOYDS BANK Since Aug'11
Birmingham Compliance Standards Offcer (CSO) for Trade Screening and Payments
• Lead role in a team working to build and maintain colleague competency and
compliance using dip sampling and accreditations in a legislated sanctions
environment. Implementing the Dip Sample & Accreditation standards, in line with
documented framework. Completing dip sampling for all accredited colleagues.
Completing live sampling, assess e-accreditation responses and report within
agreed timescales.
• Responsible for identifying performance gaps and agree effective interventions
with business and colleagues in order that they are resolved and any risk
eliminated. Providing feedback to operational units on pass/fail criteria and areas
for quality improvements. Escalated breaches to Manager & Assistant Manager
Competency & Accreditation. Delivering 1:1 coaching session to support GTC colleagues
bring their performance to agree standards.
• Contributing to the on-going improvement of compliance systems, processes
and procedures. Ensuring compliance with the Groups policies, procedures and
guidelines together with all regulatory and statutory requirements where
appropriate. Adapting to and identifed changes in processes and working
practices in order to achieve operational improvement. Implementing outputs
from Audit.
• Charity Representative within the Lloyds Banking Group Committee. Keeping
colleagues informed of all Charity events for the year. Actively supported Charity
Committee during these events. Organised Day To Make a Difference for
Colleagues in Brindleyplace with the charity St Margaret Trust for which I
volunteer as one of the directors for the last 7 years.
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2. Translator/Processor Analyst – Trade & Sanctions Department
• Received referrals from investigators and, by examination of the database and
supporting documentation, determine if the correct sanctions decision has been
applied and recorded. Undertook analysis of country hits, entities, and/or names
of individuals within the payment instruction by reference to a pre-determined
suite of reference material and by judgment assess whether the instruction is
compliant with Sanctions Policy. If apparent during the review of a referral
submitted a Suspicious Activity Report (SAR) to the Money Laundering Reporting
Offcer. Provided feedback to investigators and share best practice to improve
the quality of referrals.
• Translation of various trade documents from Spanish to English
During 6 months ALLEGHENY TECHNOLOGIES Aug'10-Oct'10
Birmingham Internal Sales Representative
• Administration of orders. Quotations. Customer services and general
information.
During 4 years ½ ARCELOR-MITTAL Aug'05-Apr'10
Solihull Sales Administrator
• Overseen the relocation of ArcelorMittal offce within the West Midlands.
• Customer liaison: customer services, orders processing and administration from
start to delivery. Support and main point of contact for customers, internal
departments and various other external agencies. Contact with various mills in
France, Germany and Spain. Administration of stock, price sheet update and
chasing up payment. Support and PA to Sales Director.
During 3 years HUNTSMAN SURFACE SCIENCES Jul'02-Jul'05
Quinton Home & Export Sales Administrator
• Micro Management of the European Ethanolamine Business in English, French
and Spanish. Customer liaison: customer services, processing and administration
of orders in PRMS, pricing, tenders, general information. Supplier liaison:
purchasing, stock maintenance, labs contact, invoice control. Logistic/Freight:
organisation of export freight by road and sea. Stock control: drums and bulk
level, redundant stock disposal. Pricing: quotations, special prices, price list
administration. Producing regular and ad hoc reports on sales, stock and pricing.
During 6 months RHODIA CHEMICALS Jan'02-Jun'02
Langley Green Customer Service Liaison Offcer
• Customer Services then Customer liaison. Using English, French and Spanish.
Processing of orders on SAP, providing reports and general information.
During 3 years ½ CMG WIRELESS DATA SOLUTIONS Jul'98-Dec'01
Solihull Deputy Project Manager & Bid Coordinator
• Responsible for the smooth running of projects. Assisting and supporting the
project managers. Senegal project implementation – organisation of all steps
within the project. Interpretation from French to English of whole project - from
gap analysis to implementation to high level meetings up to sign off of project
completion.
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3. • Delivered end to end completion of multi-phased billing system roll-out in
Senegal. Preparation of contract bids in excess of £5M. Successfully delivered the
implementation of Bid Centre Offce in South African division whilst project
manager. Subject Matter Expert for customer interface of French-African
projects, resulting in successful bids and installations.
During 6 years ½ CLINICAL DATA SYSTEMS Sep'91-Mar'98
Birmingham Project & Personal Assistant
• Supported 3 Project Managers with their own projects, administrating the day
to day internal and external organisation of the projects (weekly scheduling of
the implementation team, support to sales team with bids and production of
documents, etc.). PA to group of managers and general daily office duties.
During 10+ years Various jobs (retail, catering, etc.) in France and in Spain.
EDUCATION
Continuing • Bachelor (BA) in Combined Humanity Studies
• General Certifcate of Secondary Education (GCSE) in English
• National Vocational Qualifcation (NVQ) in Business Administration Level 3
Initial • Examen Spécial d'Entrée à l'Université en Espagnol
• Brevet d'Études du Premier Cycle
Languages English & French: fuent – Spanish: full professional profciency
Certifcations Prince 2 Foundation – Anti Money Laundering – Work/Risk Management
Counseling Level 3 – Neuro-Linguistic Programming
IT Skills MS Offce, Outlook, Word, Excel, Project – Lotus Notes – SAP – PEGA – AS/400
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