1. PERSONAL PROFILE
Full Name: Steven Kelvin Farrant
Address: 106 Conway Street
Somerfield
Christchurch
Telephone: Home (03) 980 1480
Mobile 021 677 035
Date of Birth: 24 April 1969
QUALIFICATIONS:
SCHOOL CERTIFICATE: English, Maths, Science,
Economics, Agriculture
SIXTH FORM CERTIFICATE: English
UNIVERSITY ENTRANCE: English
NEW ZEALAND QUALIFICATION: - National Certificate in Call Centre
Operations (Level 3) and Assessor
Level 3 (ETITO)
- Forklift Licence
- First Aid – Stage 1 and 2
ACHIEVEMENTS: 2011 Southern Region Service Person of the Year
2011 Christchurch Cost Centre of the Year
2011 Christchurch Outstanding Achievement of the Year
Referees:
Bruce Edmonds – Warehouse Manager, Halls Refrigerated Transport
021 226 6599
Pete Mabin – Business Development, Halls Refrigerated Transport
021 425 569

2. SUMMARY OF SKILLS AND APTITUDES
• Warehousing and Logistics
• Managed Warehousing and Inventory Control
• Customer Focus
• Organisation Skills including staff rosters
• Strong Oral / Written communication skills
• Initiative
• Strong team approach
• Strong planning and budgeting skills
• High Quality of work
• Interpersonal skills/ Negotiating skills
• Creative approach
• Decision making
• Coaching/Training/Development skills
• Motivation skills
• Sales and Presentation skills
• Competent in completing quotations and pricing

3. SUMMARY OF POSITIONS HELD
Warehouse Manager – Afternoon Shift
CCAMATIL
Christchurch
This role involves
• The management of staff 1 Supervisor and 15 staff
• Allocation of duties as all orders received that day must be picked/dispatched
• Management of inward containers and ensuring stock receipted and put away
correctly
• Reduction of damages/lost stock and drive performance to reduce labour costs
• Reporting and Compliance Requirements
• Meeting and exceeding KPI’s
• Stock and Inventory
• Being creative and able to think on feet and arrange business
requirements/allocation of staff to ensure expectations met.
• Building relationships and continuous improvement
Warehouse and Logistics Supervisor
Hall’s Refrigerated Transport
Christchurch
June 2014 – September 2015
This role involved
• The management of staff
• Processing of client orders and allocation of duties
• Reporting and Compliance Requirements
• Meeting and exceeding customer expectations with a strong focus on written and
verbal communication skills
• Stock and Inventory control via a Managed Warehouse system
• Being creative and able to think on feet and arrange client
requirements/allocation of staff to ensure expectations met.
• Building relationships and continuous improvement to ensure client retention is
maintained

4. Customer Service
Advance International
Christchurch
June 2012 – May 2014
This role involved
• The management of stock control and fulfilment of orders to meet customers’
expectations.
• Managing the Customer Service team, Warehouse and Technician to ensure all
orders fulfilled and invoiced correctly and service work completed and accounted
for correctly.
• Handling of key and major client’s queries/complaints to ensure business is
retained.
• Reporting for Stock levels/requirements, Customers Orders/Back Orders,
Supplier Requisitions, Negative Stock
• Showroom, dealing with customers and offering service and advice while
meeting budget expectations.
Key focus included:
- Stock levels
- Staff Performance of Customer Service, Warehouse and Service staff
- Ordering/Invoicing/Budget
- Health and Safety
- Payroll
- Quoting
- Meeting/exceeding KPI’s and working within P&L’s
Contracts Manager
OCS
Christchurch
May 2009 – June 2012
This role involved
• The management of key accounts and ensuring that all client cleaning
requirements and events that require duty staff are adhered to the highest
standard.
• Managing a 24 hour per day, 7 day a week business in which
needs/requirements could rapidly change.
• Responsible for the Specialist Services Team and all One Off Project work such
as builders cleans and two major recent projects were running the CBD Clean Up

5. following Christchurch’s Earthquakes and preparation of Dunedin Stadium for its
opening.
Key focus included:
- Schedule planning for client
- Rostering of staff
- Training and development
- Health and Safety
- Payroll
- Quoting
- Liaison with clients/contractors/sub-contractors
- Meeting/exceeding KPI’s and working within P&L’s
Sales Consultant
Whalan David Murray Limited MREINZ
A member of the Bayleys Group
Christchurch
May 2008 – May 2009
Real Estate Agent.
• Prospecting for new business and consulting with clients and providing
recommendations on how I along with the Bayleys brand could assist them in
achieving the sale of their property to achieve the maximum price.
• Building trust so as client listed property with me and selling marketing to client to
increase property profile.
• The process included providing a full service such as regular feedback, reporting,
negotiating the sale and purchase and above all meeting customer expectations.
Sales Consultant
Platinum Reality Limited, MREINZ
L J Hooker, Christchurch City
Christchurch
November 2007 - May 2008
Same as my current role with Bayleys
Team Leader
Customer Service Centre

6. New Zealand Post Limited
Christchurch
January 2005 – November 2007
• To manage the resources and the focus of the Customer Service Centre to
ensure all customer orders, inquiries, complaints and service requests are
fulfilled in a timely, professional and customer friendly manner so that the
customer’s needs are met or exceeded and their perception of New Zealand Post
is enhanced.
• To support staff, Team Leaders and the CSC manager to achieve Centre goals.
• Lead a team of 10 Customer Service Representatives to ensure service level
agreements are met by goal setting; coaching, mentoring, setting development
plans and individuals have a full understanding of what is expected of them.
• Providing monthly one on one performance measurement and development with
team members.
• Develop a team culture which encourages continuous improvement and
engagement.
Centre Trainer
Customer Service Centre
New Zealand Post Limited
Christchurch
October 2003 – January 2005
• Managing the training resources of the Customer Service Centre.
• Ensuring all training needs are identified and delivered on for Customer Service
representatives, Team Leaders and support staff as necessary so the Customers
needs are met or exceeded and their perception of New Zealand Post is
enhanced.
• Identifying and implementing system and procedure enhancements to ensure
customer service standards are maintained.
• Encourage and manage the performance of centre staff through the process of
completing the National Certificate in Call Centre Operations.
Telemarketing Account Manager
CourierPost Sales
New Zealand Post Limited
CHRISTCHURCH
Mar 2002 – October 2003
• Management of new business and Managed Telemarketing sales.

7. • Based in Christchurch servicing a portfolio of CourierPost South Island clients,
with a portfolio in excess of $1 Million dollars, ensuring targets for new business
and growth of existing business are met and exceeded as well as managing debt
performance in line with company standards.
Customer Service Representative
Customer Service Centre
New Zealand Post Limited
CHRISTCHURCH
February 1997 – Mar 2002
• To respond to all customer inquiries in a timely, customer friendly and
professional manner, providing complete and accurate information/advice so that
customers questions or problems are resolved within agreed time frames, either
at the Service Centre or by assignment to second level support units.
• Customer orders for products fulfilled to meet customer request.
• This position also involves physically meeting with customers at their premises
for any claim for goods damaged while in transit with New Zealand Post Limited
to ascertain the company’s liability.
• Additional responsibilities included:
- Christchurch Centre Trainer
- Identification and implementation of system enhancements and testing
- Production and maintenance of CSC ISO Manuals
- Generation of monthly statistics for areas of Post based on the CSC database
Supervisor Customer Inquiry Centre
New Zealand Post Limited
CHRISTCHURCH
September 1993 – February 1997
• Same position and role however due to the purchase of Speedlink Parcels and
organisation changes within New Zealand Post my role included the handling of
all claims for damaged articles for Speedlink, CourierPost and Post for the South
Island.
Supervisor Customer Inquiry Centre
New Zealand Post Limited
CHRISTCHURCH

8. October 1990 – September 1993
• Handling of customer complaints/ inquiries relating to products, rates and
services of New Zealand Post Limited.
• Dealing with complaints/inquiries concerning delay in delivery and damaged
goods. These responsibilities involved ascertaining the reason for the service
failure and advising the customer by either written/oral communication and if
compensation within prescribed limits was payable.
• The damaged parcel area involved inspection of the article to ascertain if it was
adequately packed and New Zealand Posts liability. This also involved advising
customers of how pack articles to avoid damage and what service/products to
use.
Senior Personnel Officer
Human Resource System
New Zealand Post Limited
CHRISTCHURCH
January 1990 – October 1990
• Responsible for ensuring timely and accurate payment of salary to Christchurch
Rural staff.
Building Manager Christchurch
Building Maintenance Group
New Zealand Post Limited
CHRISTCHURCH
May 1989 – December 1989
• Ensuring revenue from tenants remained constant and that all accommodation
needs were met.
• Completed Corporate Identity refurbishment at selected PostShops.
• Negotiated leases, undertook the completion and implementation of capital
budget.

9. Property Manager, Timaru District
Regional Office
New Zealand Post Limited
CHRISTCHURCH
February 1988 – May 1989
Main responsibilities were
• Maintaining appropriate levels of accommodation, completion and
implementation of capital budget for land, plant and furniture.
• Also ensuring revenue from income producing properties and expenditure on
properties met targets.
• Maintenance of buildings, plant and furniture.
• Operational support ensuring the District Manager, Timaru was fully aware of the
property position for the district.
• Technical support for the Technical Property Officer and trades staff by
managing records and administration duties.
• Managing and completing the relocation of the Oamaru Mail Operation. This
involved finding a site and managing the building of a purpose built Mail Centre.

10. Property Manager, Timaru District
Regional Office
New Zealand Post Limited
CHRISTCHURCH
February 1988 – May 1989
Main responsibilities were
• Maintaining appropriate levels of accommodation, completion and
implementation of capital budget for land, plant and furniture.
• Also ensuring revenue from income producing properties and expenditure on
properties met targets.
• Maintenance of buildings, plant and furniture.
• Operational support ensuring the District Manager, Timaru was fully aware of the
property position for the district.
• Technical support for the Technical Property Officer and trades staff by
managing records and administration duties.
• Managing and completing the relocation of the Oamaru Mail Operation. This
involved finding a site and managing the building of a purpose built Mail Centre.