Thomas Russell has over 10 years of experience in customer service and financial roles. He currently works as a Financial Counselor at St. David's NAMC hospital, where he assists patients with insurance, payments, and applications for financial assistance. Previously, he held roles in retail customer service and sales at Lowe's, Target, and Rent-A-Center, demonstrating strong skills in customer interactions, account management, and training other employees. Russell has a high school diploma and awards for his performance from Target and St. David's hospital.

1. Thomas Russell
7800 San Felipe Blvd. Apt# 604
Austin, Tx, 78729
512-579-7649
thomaskrussell88@yahoo.com
Work Experience
Financial Counselor Parallon Business Solutions (St. David’s NAMC), May 2014 to Present
 Visit all self-pay patients in house.
 Provide estimates to patients and/or physicians as requested
 Generate insuranceverificationandprecertification reports daily and follow up with case management and insurance
verification departments as appropriate
 Contact insurance companies for patient benefits and precertification requirements
 Assist patients with payment arrangements and charity applications
 Maintain insurance files regarding updates and changes
 Maintain consistent communication within not only my department but also Case Management, Revenue Cycle Point
Solutions, CIV and SSC regarding patient insurance updates
 Address basic and difficult patient billing inquiries
 Attend weekly meetingwith Financial Counselor Team Lead, Patient Access Director, Patient Access Manager, Patient
Access Supervisor, Case Management, and CFO to discuss in house patients over 50K
Lowe’s Home Improvement, April 2013 toFebruary2014
 Head Cashier/CSA Electrical
 Maintaina neat and cleansales floorwhile multitaskinginassistingcustomers anddaily projects. Provideback up
assistanceonthe floorwhen needed.
 Mobileinmanagingthe front end activities andprovidingcustomerservice. Maintaining visibility of theexitdoors
for security andloss prevention
 Regularly followingupwithcustomerservice, frontlane registers , commercial sales registers, lawnandgarden
registers and providingdirectionandsupport to associates , helpingto ensure great customerserviceatall times
Target Corporation, August 2009 to March 2013
 Electronics/Hardlines/Market/ Brand Team Member
 In market I was responsibleforFIFO on any perishable item, stocking all of our P-Fresh department as well as our
food order. Daily cleaning duties in the dairy and meat cooler. QMOS any expired product and dispose of
accordingly.
 Worked on the salesfloor to provide great guest service, while also maintaining a clean and neat environment to
ensure our guests have a positive shopping experience. Primarily worked in the electronics department,
knowledgeable in the merchandise sold, and the right accessories for each product ensured that during point of
sale the guest leaves with all the necessary items for the particular item purchased.

2.  Team Trainer – Trained new hardlines team members on the sales floor instilling best practices to ensure fast fun
and friendly service is provided
Rent-A-Center/Cash Advantage, March 2008 toJune 2009
 Financial Services Manager
 Reviewed, managed and collected on customer loan agreements, assess ways to help the store grow while also
collecting on past due accounts
 Conducted thorough call through onpast due accounts communicatingtheimportanceof makingon timepayments
while also making customer aware of potential sales in the store. Updated customer information during point of
sale to make sure all resources was available to contact them regarding their account.
West Texas Nissan , April 2006 toMarch 2008
 Detailer
 Detailednew and usedcars forshowroom appearance, also performed oil changes and tire rotations when needed,
and helped the parts department as a part runner
Education
 Permian High School – Odessa, Tx
 2001 to 2003
 Graduated in 2003
Achievements/Awards
 Named a top performer on various occasions at Target
 Top Account Manager at Rent-A-Center
 2014 Malcolm Baldridge Award Recipient at St. David’s
Skills
Microsoft Word/ Office/Outlook/Excel/Power Point proficient