Nicholas Goodenough is seeking a new permanent opportunity in supply chain management that allows career advancement. He has 20 years of experience in supply chain, customer service, and project planning roles. Most recently, he worked as an initiative planner for an automotive cable manufacturer, where he coordinated new product builds, processed customer orders, and communicated with plants and customers. He is proficient in SAP, Salesforce, Microsoft Office, and has a background in industries like medical devices, telecommunications, and automotive.

1. Nicholas Goodenough
10 Gracemere Crescent,
Kempshott, Hampshire,
RG22 5JN
Tel: 01256 328 590
Mobile: 07584 424 258
I am an energetic and enthusiastic person who enjoys a challenge and achieving personal
goals. I am seeking a new permanent opportunity within the supply/demand sector of Supply
Chain that will provide me the opportunity to further my career opportunities. I am also
looking to continue learning and continually focus on developing both personally and
professionally.
JAE Europe - Automotive and Aerospace cable and connector manufacturer and distributor
Initiative Planner (6 Month Contract) 2014 - 2015
• Close working relationship with Programme Managers regarding new and existing
build projects
• Processing of customer proto part orders via ECC SAP
• Dailey communications with multiple manufacturing plants regarding build schedules
• Working with Freight Forwarders on transport method and costing for order
shipments
• Daily communication with multiple sectors of the process and also customers on
order status and shipment dates
CareFusion - Manufacture and Supplier of medical devices and solutions 2003 - 2014
MS Supply Analyst - Supply Chain Planning Team 2012 – 2014
Achievements:
• As only UK based member of the supply chain team I was given sole responsibility for
Supply Chain needs for Europe.
Responsibilities:
• Maintaining stock levels through ECC SAP6.0 to no more than base line + 10% across a
variety of Business Units
• Raising Purchase order for replenishment and order fulfilment
• Close liaising with third party, internal customers and fright forwards
• Reporting on weekly stock levels and back orders of 200-300 SKU's
• Initiating SKU set ups through ECC SAP and liaising with multiple departments to
ensure completion with 24 hour set period
• Working with logistics to monitor and reduce freight costs by 25% annually
International Dispensing Order Management Specialist 2006 – 2012
• Customer management for dispensing equipment a section of a 6.5 billion dollar
company with 13% growth
• Complete order managements for all distributor orders with 3 hours of receipt to
include parts set up and logistics documents for shipping
• Creation and maintenance of all customer service contracts relating to purchases of
capital equipment
• Material management of all spare parts and capital equipment within the international
ECC SAP
• Documentation creation for shipments into Saudi Arabia via 3rd
party
• SalesForce champion to assist and support with sales opportunities
• Liaise with finance on a monthly, Quarterly and Annual basis for accountable service
revenue
• Develop and build close relationship with out Dispensing Partners and Channel
Mangers, identify their needs and provide the expected support

2. Customer Service Advisor Cardinal Health Alaris Products 2003 - 2006
Achievements:
• Implemented an affiliate wide initiative, for data storage and system linking
• Introduced new customer paperless Direction for Use, Technical Service Manuals and
Quick Reference Guides
Responsibilities:
• Purchasing of all UK Exhibition Marketing Material from 3rd party vendors
• Dealing with Exhibition requests and arranging all requirements and transportation of
equipment
• Providing Sales support to all field based Sales Reps, Nurses and Engineers
• Dealing efficiently, professionally and effectively with customer enquires over the
telephone and resolving all in depth customer queries
• Raising all requested quotations from both internal and external customers
• Raising of Credits and Cancelling of Invoices
• Undertaking project work in connection with business requirements
Energis Communications - Business Telephony suppliers 2001-2003
Customer Care Associate
Responsibilities:
• Advocate of designated accounts
• Activation and De-Activation of customer accounts
• Raising of Credits and Debits
• Dealing efficiently, professionally and effectively with customer enquires over the
telephone
• Ensure set call targets are achieved and incentives/promotions are actively marketed
to customers
• Involved in resolving in-depth customer queries and on-going issues taking
responsibility and control ensuring a satisfactory conclusion to the issue is achieved
wherever possible
• Providing sales advise and information to new and existing customers
• Being available and approachable for team members in the absence of Team Managers
Education 1986-1991
• Little Heath School, Reading, Berkshire
Qualifications
• G C S E: English, English Literature, Maths, Combined Sciences, Geography, History,
French, Physical Education.
• NVQ Level 2 Customer Services 2005
Software Systems
• Microsoft • SAP
• Outlook • CRM/SAP
• Business Warehouse • Salesforce.com
Interests
• DIY • Football
• Cooking/Baking •
Personal Details
• Date of Birth: 10-09-1974 • Status: Married

3. • Nationality: British • Driving Licence: Full
• Health: Good