This document outlines an agenda for communication skills training. It will cover defining communication, the elements of an effective communication process including encoding a message as the sender and listening strategies as the receiver. It will also discuss choosing the best communication channel and providing feedback. The document notes that communication involves conveying a message through words, tone of voice, and body language. It lists levels of listening and barriers to effective communication to address, as well as the various uses of communication such as changing behavior, motivation, and exchanging information.

1. Communication
PREPARED AND PRESENTED BY /
AHMED WAGIH
Skills

2. What is communication
 is the act of conveying meanings from
one entity or group to another.

3. Training Agenda
 What is communication
 Defining elements of communication.
 The sender : Encoding the message.
 Receiver : Listening techniques and strategies.
 Communication : Choosing best channel
 feedback : Back and forth

4. Conveying the
message
 Words
 Tone of voice
 Body language
(Gestures)

5. Tone of voice
P
Power
Pace
Pitch
Pause

6. Communication Channels
Verbal
Non-verbalWritten
Para-verbal

7. Levels of
listening
Empathic
Active
Selective
Pretending
Ignoring

8. Barriers of
Communication
1-Not Editing Your Work
2-Delivering Bad News by Email
3-Avoiding Difficult Conversations
4-Not Being Assertive
5-React vs Respond
6-one size fits all
7- assuring being understood
8- avoid using clichés

9. Use of communication
Change behavior
Motivate
Feedbacks
Persuasion
Exchange information

10. Summary &
Questions