A successful communication is the key of development. The development can happen in terms of business, career or personal growth. In daily life if the communication is clear in every point of time, then you can run your day without any hassle. 90% of the mismanagement happens due to wrong communication or incomplete communication or misinterpretation of a message.

1. Effective Business
Communication

2. The Communication Process
 Communication requires two things
 Sender …produces the thought or idea to be transmitted
 Receiver …receives the transmitted thought or idea

3. Rules for the Sender
 Be Clear
 Ask for feedback to confirm you were understood
 Be brief
 Use short words and short sentences but don’t omit
important information
 Be polite
 Use please and thank you enough to appear sincere but
not apologetic

4. Message sent - No Response
 One Way Communication
Message
Sender Receiver
The Communication Process

5.  Two-Way Communication
Message
Receiver
Sender
Feedback
Message sent – Response Received
The Communication Process

6. Examples:
One-way communication Two-way communication
 Sending your boss a message
stating that you won’t be able to
present due to sickness
 Leaving a note to teacher’s desk
 Mailing a letter to your Grandma
 Your boss calls back to tell you that
you have no more sick leave this
lifetime
 Stopping by the teacher’s desk to
talk
 Calling Grandma instead.

7. Types of Communication
VERBAL (The message is sent by the
words; either written or oral
communication)
 Calling over the phone
 Writing letters
 Sending messages
 Face to face having words
NON-VERBAL(80% - 90% of the impact
of the message comes from nonverbal
elements.)
 Eye contact
 Facial expression
 Tone of voice
 Body Language

8. Feedback and Filters
 Feedback – verbal and nonverbal responses that the receiver gives by further
communicating with the original sender.
 Filtering – the tendency for a message to be ‘watered down’, changed or
halted completely at some point during the transmission.

9. Channels of Communication
 Formal Channel – following the “chain of command”.
 Informal Channel – conveying information along channels within an
organization other than those formally designed by the organization.
 The GRAPEVINE
 Transmission of information by word of mouth without regard to
organizational levels.

10. Communication Styles
 Passive Communication happens when we simply give in without expressing
our feeling or rights
 Aggressive Communication is the opposite of passive. We communicate our
feelings in a forceful manner without regard to the rights or feelings of
others.
 Assertive Communication is the most positive and effective communication
style. We stand up for our rights but do not impinge on the rights of others.

11. Assertive Communication
 Establish eye contact with the receiver
 Do not use gestures that are threatening
 Stand or sit erect, but not stiff
 Speak in a normal voice and tone

12. Effective Listening Techniques
 Make eye contact
 Listen without speaking
 Listen without thinking, “What will I say next?”
 Give feedback to be sure you understand what the speaker meant

13. Essentials of effective communication
 Clarity of purpose
 Understanding of the process
 Addressing the right target audience
 Requisite communication skills
 Adequate information
 Proper planning
 Positive approach
 Sincerity

14. Interpersonal Communication and
Intrapersonal Communication
Interpersonal Communication
 Interpersonal skills are direct and interactive
 Effective communication calls for insight in to human behaviour
 Training and other hard efforts focus on developing interpersonal skills
 How you say it what matters
 Develop a positive attitude
 Bad feelings should not hinder communication

15. Intrapersonal Communication
Intra means inside or within, it means communication with self.
 Intrapersonal communication should be inward looking exercise
 Intrapersonal communication overcomes negative feelings
 Intrapersonal communication is essential for interpersonal communication

16. Barriers to communication
1. Noise Barriers
 Poor Timing
 Inappropriate Channel
 Improper or inadequate information
 Physical distraction
 Organisational structure
 Information overload
 Network breakdown

17. 2. Interpersonal barriers
 Filtering
 Semantic Barrier
 Perception
3. Cultural Barriers
4. Sender Credibility
5. Emotions
6. Multi meaning words
7. Feedback Barriers
Barriers to communication

18. 8. Other communication barriers
 Poor expression
 Faulty transmissions
 Indifference and lack of interest
 Physical factors
 People related factors
Barriers to communication

19. THANK YOU