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This is a complete research on Effective Communication with more emphasis on workplace. Yousef AlMulla Effective Communication at Workplace © 2008 YAM
Table of Contents ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],What is Communication? Table of Contents
Definition of Communication from  Merriam-Webster Dictionary ,[object Object],[object Object],[object Object],[object Object],What is Communication? Table of Contents
Definition of Communication from  The American Heritage® Dictionary ,[object Object],[object Object],What is Communication? Table of Contents
When does it happen? ,[object Object],What is Communication? Table of Contents
[object Object],Communication is more than information! What is Communication? Real communication is far more than a few words strung together and delivered to your employees. Table of Contents
[object Object],What level of communication? What is Communication? Table of Contents
[object Object],Who’s accountable? What is Communication? Table of Contents
[object Object],Employee Boss What is Communication? Communication is not one way This means that for real communication to take place, there must be  interaction , with each player participating. Table of Contents
Is it possible to  NOT  communicate??? What is Communication? “No Communication” is Communication NO That's because communication does not involve just words, but it also is related to behavior, and unless one is dead, one always "behaves". Even staying still is a behavior. Silence communicates. Our bodies communicate non-verbally. So, so long as there is life there is communication, even if the person is intentionally trying to cease all communication.
Why do we communicate? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],What is Communication? Table of Contents
[object Object],[object Object],[object Object],Importance of  Effective Communication Table of Contents
Poor communication results in poor performance ,[object Object],Importance of Effective Communication Table of Contents
Important skill for bosses ,[object Object],Importance of Effective Communication Table of Contents
Employees seek and deserve a boss who is open, accessible, and responsive ,[object Object],Importance of Effective Communication Table of Contents
Communication Channels Report/Phone/ Meeting/Computer Receiver Receive message   Decode and Convert to Meaning Respond Sender Start with a meaning/ message to send Encode (verbal and nonverbal) Send message Interact with feedback Feedback Noise Communication Process Table of Contents message
Continuous process of  encoding and decoding Communication Process Table of Contents
Elements of Communication Process Communication Process Input . The sender has an  intention  to communicate with another person. This intention makes up the  content  of the message.  Channel. The message is sent via a channel, which can be made of a variety of materials. In acoustic communication it consists of air, in written communication of paper or other writing materials.  Sender. The sender encodes the message, e.g. the idea of "piece of furniture to sit on." Thus he gives expression to the content.  Noise. The channel is subjected to various sources of noise. One example is telephone communication, where numerous secondary sounds are audible.  Receiver. The receiver decodes the incoming message, or expression. He "translates" it and thus receives the output Output. This is the content decoded by the receiver.  Fields of Response. In the process, the relevance of a code becomes obvious: The codes of the sender and receiver must have at least a certain set in common in order to make communication work. That frame of reference is the sum of experiences in the form of each person's knowledge, beliefs and values. Our frame of reference is also greatly influenced by the culture to which we belong. On the basis of that body of personal knowledge, each member of the audience decodes the message. As members of the audience differ, so will their interpretations of what they hear.  Table of Contents
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Communication Process Elements of  Communication Process Table of Contents
[object Object],[object Object],[object Object],[object Object],Communication Process Elements of  Communication Process Table of Contents
Communication Channels (Media) ,[object Object],[object Object],[object Object],[object Object],Communication Process
Communication Types ,[object Object],[object Object],[object Object],[object Object],[object Object],Communication Process Table of Contents
Communication Characteristics ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Communication Process Table of Contents
Communication Misconceptions ,[object Object],[object Object],[object Object],[object Object],[object Object],Communication Process Table of Contents
Nonverbal Communication Table of Contents
How Meaning is Conveyed? 7% spoken or written words A "majority" of the meaning we attribute to words comes not from the words themselves, but from nonverbal factors such as gestures, facial expressions, tone, body language, etc.  55%   Face and body :  non-verbal communication or face and body language.  38% voice dynamics :   tone + inflection + volume + accent +  non -word sounds; and... Nonverbal Communication Table of Contents
Non-verbal communication or face and body language constitutes  93%  of message Nonverbal Communication Table of Contents
Non-verbal communication is  two-way communication Nonverbal Communication Table of Contents
Reading Nonverbal Communication Cues  ,[object Object],Nonverbal Communication Table of Contents
Reading Nonverbal Communication Cues  ,[object Object],[object Object],Nonverbal Communication Table of Contents
Nonverbal communication is made up of the following parts:  ,[object Object],[object Object],[object Object],[object Object],Nonverbal Communication Table of Contents
Visual ,[object Object],Nonverbal Communication Table of Contents
Visual ,[object Object],Nonverbal Communication Table of Contents
Visual ,[object Object],Nonverbal Communication Table of Contents
Tactile (Physical) ,[object Object],Nonverbal Communication Table of Contents
Vocal ,[object Object],[object Object],[object Object],Nonverbal Communication Table of Contents
Example ,[object Object],say it in a way that clearly indicates that the employee is doing a great job. “ You are doing a good job” Have you noticed the difference? Nonverbal Communication Table of Contents
Physical Space ,[object Object],Nonverbal Communication Table of Contents
Physical Space ,[object Object],[object Object],[object Object],[object Object],Nonverbal Communication Public Zone Social Zone Personal Zone Intimate Zone Table of Contents
Physical Space ,[object Object],Nonverbal Communication Table of Contents
Image ,[object Object],Nonverbal Communication Table of Contents
[object Object],Nonverbal Communication Table of Contents
Nonverbal cues can play five roles: ,[object Object],[object Object],[object Object],[object Object],[object Object],Nonverbal Communication Table of Contents
Skillful communicators understand the importance of nonverbal communication and use it to increase their effectiveness, as well as use it to understand more clearly what someone else is really saying.   ,[object Object],Nonverbal Communication Table of Contents
Positive Feedback Table of Contents
This supervisor is struggling with one of the most important yet trickiest and most difficult management tasks:  providing constructive and useful feedback to others .  "I don't know how to turn his performance around; he never used to have these attendance problems and his work used to be so good; I don't know why this is happening and what to do."   Effective feedback is absolutely essential to organizational effectiveness; people must know where they are and where to go next in terms of expectations and goals-yours, their own, and the organization.  Positive Feedback Table of Contents
[object Object],[object Object],Positive Feedback Table of Contents
How to do it? ,[object Object],[object Object],Positive Feedback Table of Contents
How to do it? ,[object Object],[object Object],Positive Feedback Table of Contents
Develop your skills in constructive feedback  ,[object Object],[object Object],Positive Feedback Table of Contents
Develop your skills in constructive feedback ,[object Object],[object Object],Positive Feedback Table of Contents
Why supervisors are often reluctant to provide feedback ,[object Object],[object Object],[object Object],Positive Feedback Table of Contents
Other factors may get in the way of effective feedback sessions:  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Positive Feedback Table of Contents
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Other factors may get in the way of effective feedback sessions:  Positive Feedback Table of Contents
[object Object],[object Object],[object Object],[object Object],[object Object],Characteristics of effective feedback Positive Feedback Table of Contents
[object Object],Feedback is crucial for effective communication Positive Feedback Table of Contents
Active Listening Table of Contents
What is Active Listening? ,[object Object],[object Object],Active Listening Table of Contents
[object Object],What is Active Listening? Active Listening Table of Contents
Statistics support Active Listening Active Listening
Developing Active Listening Skills ,[object Object],[object Object],[object Object],[object Object],[object Object],Active Listening Table of Contents
[object Object],[object Object],[object Object],Developing Active Listening Skills Active Listening Table of Contents
[object Object],[object Object],[object Object],[object Object],[object Object],Developing Active Listening Skills Active Listening Table of Contents
[object Object],[object Object],[object Object],[object Object],Developing Active Listening Skills Active Listening Table of Contents
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Developing Active Listening Skills Active Listening Table of Contents
Approaches that Facilitates  Active Listening ,[object Object],[object Object],[object Object],[object Object],Active Listening Table of Contents
Barriers to Effective Communication
Miscommunication happens! ,[object Object],[object Object],Barriers to Effective Communication Table of Contents
Miscommunication happens! ,[object Object],[object Object],Barriers to Effective Communication Table of Contents
Types of Barriers ,[object Object],[object Object],Barriers to Effective Communication Table of Contents
[object Object],[object Object],[object Object],[object Object],Interpersonal barriers  Barriers to Effective Communication Table of Contents
Interpersonal Barriers Perception ,[object Object],[object Object],Barriers to Effective Communication Table of Contents
Interpersonal Barriers Perception ,[object Object],[object Object],[object Object],[object Object],[object Object],Barriers to Effective Communication Table of Contents
Interpersonal Barriers Semantics/ Language:  ,[object Object],[object Object],[object Object],[object Object],Barriers to Effective Communication Table of Contents
Interpersonal Barriers Channel Selection  ,[object Object],[object Object],[object Object],[object Object],Barriers to Effective Communication Table of Contents
Interpersonal Barriers Inconsistent verbal and  non-verbal communication ,[object Object],[object Object],[object Object],Barriers to Effective Communication Table of Contents
Organizational Barriers  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Barriers to Effective Communication Table of Contents
Organizational Barriers  Physical distractions ,[object Object],[object Object],[object Object],Barriers to Effective Communication Table of Contents
[object Object],Organizational Barriers  Information overload ,[object Object],[object Object],Barriers to Effective Communication Table of Contents
Organizational Barriers  Time pressure ,[object Object],[object Object],[object Object],Barriers to Effective Communication Table of Contents
Organizational Barriers  Technical and in-group language ,[object Object],[object Object],[object Object],[object Object],Barriers to Effective Communication Table of Contents
Organizational Barriers  Status differences ,[object Object],[object Object],[object Object],Barriers to Effective Communication Table of Contents
Organizational Barriers  Task and organization  structure requirements ,[object Object],[object Object],[object Object],Barriers to Effective Communication Table of Contents
Organizational Barriers  Absence of formal  communication channels ,[object Object],[object Object],[object Object],Barriers to Effective Communication Table of Contents
Internal Noise ,[object Object],[object Object],[object Object],Barriers to Effective Communication Table of Contents
Internal Noise ,[object Object],[object Object],[object Object],[object Object],Barriers to Effective Communication Table of Contents
The Johari Window ,[object Object],[object Object],[object Object],[object Object],Barriers to Effective Communication
A Fact ,[object Object],The following Slides show some  recommendations on How to Improve Communication Table of Contents
Have a Clear Message   ,[object Object],How to Improve Communication Table of Contents
Understand Your Employees ,[object Object],How to Improve Communication Table of Contents
Getting out of the e-mail box ,[object Object],[object Object],How to Improve Communication Table of Contents
Getting out of the e-mail box ,[object Object],[object Object],[object Object],[object Object],How to Improve Communication Table of Contents
Getting out of the e-mail box ,[object Object],[object Object],How to Improve Communication Table of Contents
Don’t Be Defensive ,[object Object],How to Improve Communication Table of Contents
What does  effective communication require? ,[object Object],How to Improve Communication Table of Contents
[object Object],[object Object],Learn When It's Better to Keep Quiet How to Improve Communication Table of Contents
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Open communication How to Improve Communication Table of Contents
[object Object],[object Object],Local business issues  are favoured How to Improve Communication Table of Contents
[object Object],[object Object],[object Object],The team leader’s role is critical How to Improve Communication Table of Contents
[object Object],[object Object],Training should be provided How to Improve Communication Table of Contents
[object Object],[object Object],[object Object],[object Object],[object Object],Communication must respect individuals How to Improve Communication Table of Contents
[object Object],[object Object],Communicate both positive and negative news How to Improve Communication Table of Contents
[object Object],[object Object],[object Object],Increase Face-to-Face Communication How to Improve Communication Table of Contents
Ensure Supervisors' accountabilities ,[object Object],[object Object],How to Improve Communication Table of Contents
Ensure supervisors  communicate ,[object Object],[object Object],How to Improve Communication Table of Contents
Measure communication effectiveness ,[object Object],[object Object],How to Improve Communication Table of Contents
Measure communication effectiveness ,[object Object],[object Object],How to Improve Communication Table of Contents
References ,[object Object],[object Object],[object Object],[object Object],[object Object],Visit my e-Library @  http://yousefmulla.4shared.com E-mail @   [email_address]

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Communication at workplace

  • 1. This is a complete research on Effective Communication with more emphasis on workplace. Yousef AlMulla Effective Communication at Workplace © 2008 YAM
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  • 11. Is it possible to NOT communicate??? What is Communication? “No Communication” is Communication NO That's because communication does not involve just words, but it also is related to behavior, and unless one is dead, one always "behaves". Even staying still is a behavior. Silence communicates. Our bodies communicate non-verbally. So, so long as there is life there is communication, even if the person is intentionally trying to cease all communication.
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  • 17. Communication Channels Report/Phone/ Meeting/Computer Receiver Receive message Decode and Convert to Meaning Respond Sender Start with a meaning/ message to send Encode (verbal and nonverbal) Send message Interact with feedback Feedback Noise Communication Process Table of Contents message
  • 18. Continuous process of encoding and decoding Communication Process Table of Contents
  • 19. Elements of Communication Process Communication Process Input . The sender has an intention to communicate with another person. This intention makes up the content of the message. Channel. The message is sent via a channel, which can be made of a variety of materials. In acoustic communication it consists of air, in written communication of paper or other writing materials. Sender. The sender encodes the message, e.g. the idea of "piece of furniture to sit on." Thus he gives expression to the content. Noise. The channel is subjected to various sources of noise. One example is telephone communication, where numerous secondary sounds are audible. Receiver. The receiver decodes the incoming message, or expression. He "translates" it and thus receives the output Output. This is the content decoded by the receiver. Fields of Response. In the process, the relevance of a code becomes obvious: The codes of the sender and receiver must have at least a certain set in common in order to make communication work. That frame of reference is the sum of experiences in the form of each person's knowledge, beliefs and values. Our frame of reference is also greatly influenced by the culture to which we belong. On the basis of that body of personal knowledge, each member of the audience decodes the message. As members of the audience differ, so will their interpretations of what they hear. Table of Contents
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  • 27. How Meaning is Conveyed? 7% spoken or written words A "majority" of the meaning we attribute to words comes not from the words themselves, but from nonverbal factors such as gestures, facial expressions, tone, body language, etc. 55% Face and body : non-verbal communication or face and body language. 38% voice dynamics : tone + inflection + volume + accent + non -word sounds; and... Nonverbal Communication Table of Contents
  • 28. Non-verbal communication or face and body language constitutes 93% of message Nonverbal Communication Table of Contents
  • 29. Non-verbal communication is two-way communication Nonverbal Communication Table of Contents
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  • 46. Positive Feedback Table of Contents
  • 47. This supervisor is struggling with one of the most important yet trickiest and most difficult management tasks: providing constructive and useful feedback to others . "I don't know how to turn his performance around; he never used to have these attendance problems and his work used to be so good; I don't know why this is happening and what to do." Effective feedback is absolutely essential to organizational effectiveness; people must know where they are and where to go next in terms of expectations and goals-yours, their own, and the organization. Positive Feedback Table of Contents
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  • 58. Active Listening Table of Contents
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  • 61. Statistics support Active Listening Active Listening
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  • 68. Barriers to Effective Communication
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