1. Irene Aguado
250-415-9126
778-352-1802
6758 Eustace Street PO Box 457
Sooke BC
V9Z 1H4
daisyaguado@gmail.com
Objectives
To secure employment as an Administrative Assistant/Customer Service Representative
Qualifications Summary
 MSOffice Certificate Program Camosun College, June 2011
 MS Applications 2010-2013: Word, Excel, Access, PowerPoint, Outlook, Publisher
 Confident and able to make decisions quickly
 Confident handling and balancing large amounts of cash
 Excellent problem solving skills, very analytical
 Secretarial and receptionist skills
 Ability to work independently or as infective team member
 Trustworthy, knowledgeable, fast learner
 Meeting sales targets
 Strong communication and interpersonal skills
Experience
August 2011 | Present Financial Customer Service Representative/Temp. Branch
Manager
CS Financial | Various locations in Victoria BC
Providing excellent customer service, greeting all clients as soon as they walk in the door, protecting client
confidentiality, creating short term loans, upselling other products and services, cheque cashing, creating DC
bank master cards and bank accounts, maintaining databases, collecting on past due accounts, setting
preauthorized debits insuring bank account information is entered correctly, handling large amounts of cash,
bank deposits, completing money transfers using adhering to compliance for large transactions and
suspicious transactions, meeting sales targets, filing, answering large numbers of incoming calls and
achieving targets for out going calls on a regular basis.
Training of new employees and completing new hire packages for head office. Creating schedules in excel
spreadsheets and computer time clock.
Able to work at any branch location with confidence.
Knowledgeable with all products able to sell these to clients with ease, to new and existing clients.

2. Collecting fees from multiple branches for regional manager and Vice president on a regular basis,
Interpersonal Skills
 Able to deal with and comfort people in difficult situations
 Confident making collection calls, including calling references, or employers
 Clear and patient communicator
 Making sales quotas
 Several years experience delivering outstanding, cheerful and professional customer service on the
phone and in person
Employment History
Financial Customer Service Rep CS Financial August 2011-Present
SPEAC Rep. Journey middle school PAC 2011-2012
Receptionist/Kennel hand Sooke Harbour Pet Resort 2009-2011
SPEAC Rep./fundraising coordinator Sooke Elementary PAC 2010-2011
Real estate Consulting Self employed 2003-2008
Receptionist/Veterinary Assistant Sooke Veterinary Hospital 2004-2005
Daycare Operator/Bookkeeper Self employed, Family daycare 201-2003
home based
Education and Training
MS Office fast track Diploma Camosun College 2011
Mutual Funds Courses ISF Online University 2010
Personal Characteristics and Career Strengths Investors Group 2010
Grade12 Graduation Business and Education Program Lambrick Park Secondary
1995
References available upon request