The document is a resume for Simranjeet Singh, who is seeking a financial advisor position. It outlines his educational qualifications including a Postgraduate Diploma in Financial Planning and Wealth Management from Lambton College, as well as work experience in security, concierge, travel consulting, and customer support roles. His skills include communication, problem solving, teamwork, and proficiency with Microsoft Office applications.

1. SIMRANJEET SINGH
15 Channing Place, Toronto, ON M9V 4M6
647-782-3987 / simran_chhina@yahoo.com
Objective
To obtain a financial advisor position in an organisation where I can use my strong
interpersonal skills, educational background & related working experience.
Academic Qualification
 Certified in Investment Funds in Canada (IFC) by CSI
 Canadian Securities Course (Expected completion in next 2 months)
 Pursuing a Postgraduate Diploma in Financial Planning and Wealth Management
Lambton College, Toronto Anticipated Graduation: August, 2016
 Bachelors of Commerce Degree (Honors)
University of Delhi, India Graduated: Jun, 2014
Skills
 multi-lingual: English, Hindi and Punjabi
 ability to communicate and listen to customers effectively to ensure clients’ needs are
being actively heard and responded to
 have good time management skills and not spend too much time handling one customer
 proficient and strong working knowledge of MS Excel, MS Word, MS Power Point tools
 leadership skills and actively looking for ways to solve problems
 flexible team player who proper’s in a fast-paced work environment and under pressure
 self-confidence and self-driven attitude to establish relationships with clients
Work Experience
 Security Officer (Full-Time) Russel Security (Bay Adelaide Centre)
Toronto, Ontario January, 2016 - Present
 knowledge of administrative and clerical procedures such as word processing,
managing records, stenography and transcription
 Knowledge of relevant equipment, policies, procedures, and strategies to
promote effective security operations
 Patrolled industrial and commercial premises to prevent and detect signs of
intrusion and ensure security of client property
 monitored entrance, departure of employees and wrote reports of daily
activities and irregularities
 Concierge (Part-Time) Regal Security
Toronto, Ontario June, 2015 – September, 2015
 made guest amenity reservations for the theatre, party room and other forms of
entertainment when requested.
 controlled access to premises, issued visitor passes and directed visitors to
appropriate department
 analyzed information and evaluated results to choose the best solution to solved
problems, investigated incidents and prepared detailed reports
 handled complaints, monitored CCTV to settle disputes, resolved grievances and
negotiated with others

2.  Travel Consultant (Full-Time) Yatra Online Pvt Ltd
Delhi, India November, 2012 – March, 2014
 participated in outbound calling for booked flight, hotel reservations and helped
clients to make payment
 managed a high-volume workload within a deadline-driven environment
 strived for quick complaint resolution; commended by supervisor for the ability
to resolve problems on the first call and avoided escalation of issues
 proven sales success demonstrated by meeting aggressive sales targets
 provided guidance and support to other team members to achieve targets
 reviewed and responded to clients changing needs and financial circumstances
 highly customer-service focused with a desire to identify and satisfy customer
requirements
 experienced working in a fast paced and continuously evolving management
reporting environment
 Customer Support Representative (Full-Time) Serco International
Delhi, India August, 2012 - November, 2012
 attracted potential customers by answering product and service questions and
directed phone calls, addressed general inquiries via phone or email
 resolved problems by clarifying customer issues, determined the cause of the
problem, selecting the best solution following up to ensure resolution
 prepared product service reports by collecting and analyzing information
 able to identify and act upon potential sales opportunities
 recorded and analysed data from customer complaints to identify recurring
problems and limit repeat complaints
 used logical questioning skills in an appropriate manner to obtain the maximum
relevant information from the customer in the minimum effective time.
 provided sound advice at every customer interaction to create a positive
customer experience
 Volunteer Experience
 Guru Kirpa Ladies Tailor Shop Delhi, India (Oct, 2011 – Dec, 2015)
Welcomed customers
Helped owner in selling product and services
 Guru Kirpa Restaurant Delhi, India (Oct, 2011 – Dec, 2015)
Cashier and provided assistance to customers
Managed employees and maintained quality of service