1. Nancy A. Gregory
271 Denton Avenue Lynbrook, NY 11563
Phone: 516-297-0051 E-Mail: ngregory06@yahoo.com
Highlightof Skills
Communication & People Skills:
 Consistently maintains a positive attitude and enjoys helping people
 Articulate and very effective working with people of different backgrounds and temperaments
 Accurately records, remembers and verbally communicates detailed information
 Cooperatively works with others to produce and deliver required work
 Strong command of the English language with good written skills
Organization & Time Management:
 Organized and detail oriented: knack for understanding procedures and logistics
 Strong skills in time management, prioritizing tasks and meeting deadlines
 A problem solver who quickly grasps complex situations and turns them into manageable tasks
 Produces quality work even when under extreme time pressure and deadlines
 Very punctual and focused on delivering on-time results
Experience
SDM Ventures LLC (Plainview, NY) July 2012 – Present
Customer Service Specialist
• Delivers information to new and existing customers, as well as company management and staff
• Trouble shoot phone issues for customers
• Provides guidance and technical expertise on more complex issues to team members
• Reviews customers accounts (prepaid services, issue credits)
• Responsible for collections and activation of cellular numbers
• Performs general office duties (phones, mailings, maintain office files, filing)
AT&T Product Center (Bellmore, NY) October 2010 – July 2012
Commissions Analyst
• Audited and revised the sales revenue and commission credit process, which resulted in an increase in
office revenue, salesperson commission payouts and overall office satisfaction
• Reconciled commissions for 40-50 salespeople with average monthly office revenue of $1 million
• Processed disputes and inquiries and reviewed online discrepancies
• Ensured that incoming and outgoing transaction processes are controlled, effective and efficient
• Performed general office duties (phones, scanning, filing)
Input Wireless/Wireless Channels (Hicksville, NY) June 2001 – May 2010
Commissions Analyst
• Audited and revised the sales revenue and commission credit process, which resulted in an
increase in office revenue, dealer commission payouts and overall office satisfaction

2. • Reconciled commissions for 40-50 dealers with average monthly office revenue of
$300,000-400,000
• Maintained monthly carrier compensation reports
• Created and reviewed reports that summarized checks on hold and vested commissions
• Reviewed online discrepancies and sent responses
• Processed disputes and inquiries
Nationwide Cellular/MCI/Worldcom (Garden City, NY) October 1987 – February 2001
Staff Assistant
• Responsible for scheduling appointments, dispatching technical staff
• Provided guidance and technical expertise to team members
• Maintained inventory and office equipment as well as supplies
• Processed and distributed correspondence
Education
Briarcliffe College, Bethpage, NY September 1992 – August 1994
A.A.S. Office Technology / Legal Assistant