1. ARCELL MITCHELL II
679 Foxwood Dr.  Oceanside, CA 92057  (760) 722-3862 home (760) 213-8724 cell  arcell_m@yahoo.com
SR. VOICE ENGINEER
Networking: 8+ years of achievement in leveraging technology to drive organizational growth, performance, and
profitability with a focus on Network Infrastructure, Unified Communication solutions. Manage Cisco voice cluster
including Call Managers, Unity, UCCX, Rightfax, Presence, MeetingPlace and voice infrastructue for 9000+ users.
Design and deploy Unified Communications to clients. White board sessions with client to gather their needs and
wants. Provide custom configuration based on their requirements. Document and discover business aspect and then
design the collaboration infrastructure around it.
PROFESSIONAL EXPERIENCE
Sr. Voice Network Engineer, 8/2015 - present
Atos IT Services and Solutions Inc., San Diego California
Designed, installed and tested a new Cisco VoIP implementation of over 20K phone. Responsible for installing
CUCM 11x, CUC 11x, CER 11x, UCCX 10.6x, and the implementation and testing of the WAN, MAN and LAN
four datacenters for the City of San Diego which includes configuring, diagnosing, repairing, upgrading, and
optimizing all VoIP, voicemail, PBX communication systems, Collaborations tools, Call Center and video
conferencing environments.
 Lead/coordinate new voice infrastructure and applications deployment.
 Design and Architect installations for Cisco Unified Communications Manager(CUCM/Call Manager) and
Unity Connections on C-Series UCS servers
 Implement and/or rearrange telecommunications systems to accommodate additional services or
changes.
 Cisco Video Infrastructure (Telepresence endpoints, VCS-C/E, TMS, Conductor, Webex).
 IP Telephony protocols, including SIP, H323, and MGCP.
 Cisco Voice gateways, including technologies such as CUBE, PRI, FXO, FXS, and SRST.
 Designing and implementing Quality of Service.
 Implementing Cisco UCS servers and applicable best practice methodologies for UC on UCS.
 Implementing VMware and applicable best practice methodologies for UC on UCS
 Assess, approve, and administer all voice hardware and software upgrades/modifications.
 Troubleshoot issues that impact the operation of the voice infrastructure and provide resolution.
 Establish and maintain regular written and in-person communications with end users regarding existing
and new voice requirements
Voice Network Engineer II,
Cerner Corporation, Escondido California 1/2015- 8/2015
Responsible for designing complex voice technology and voice network as well as in equipment implementations
Perform responsibilities of assisting voice engineer in designing and installing Cisco network equipment. Handle
first level of designing and installing CUCM/Unity/Presence/UCCX version 10.5 and associated Voice Applications
for 3 Palomar Heath locations. Handle the tasks of designing and maintaining documentation related to network
layout. Monitor and ensure that the requirements of high availability are in place for Cisco environment.
Implemented Cisco 6509/3750 switch infrastructure to support VoIP. Developed and Implemented QoS policies
for Voice over IP on MPLS and replaced legacy Nortel and Nec switches with Cisco PoE enabled switches.
 The Senior Telecommunications Engineer that designed, installed, supported, and maintained in-house and
global communications systems that included configuring, diagnosing, repairing, upgrading, and optimizing all
VoIP, voicemail, PBX communication systems, Collaborations tools, Call Center and video conferencing
environments.
 Working technical knowledge of VoIP/IP telephony systems, software, hardware, and Telecommunications
standards (Q.931, VoIP, SIP, H323)
 Analyze and resolve telecommunications circuit issues in a timely and accurate fashion, and support user
needs where required Support Cisco Video infrastructure and its associated software, including VCS, VCS-
E and Telepresence Strong understanding VoIP QoS issues and mitigation strategies.
 SLA Management

2. ARCELL MITCHELL II
Résumé  Page Two
 Voice Network design experience - 8+ years.
 Data Network design experience - 8+ years
 Support Cisco Contact Center infrastructure and its associated software, including UCCE and UCCX
 Data Network Capacity Planning
 Network Management Systems knowledge
 Operational Monitoring tools knowledge including SNMPv2/v3
 Product life cycle planning and product solution management
 Excellent customer service skills
 Exceptional written and verbal skills including presentation skills
 Project Management skills
Network Engineer II,
Clear Data, Tempe, Arizona 8/2013- 9/2014
Provided Level-2/3 support and troubleshooting to resolve issues. Worked within established configuration and
change management policies to ensure awareness, approval and success of changes made to the network
infrastructure. Selected and implemented security tools, policies, and procedures along with the company’s security
team. Liaised with vendors and other IT personnel for problem resolution.
 Configured and installed various network devices and services (e.g., routers, switches, firewalls, VPN, QoS,
WAN Accelerators)
 Routing Protocols: BGP, OSPF, EIGRP Route filtering, preference control, redistribution and aggregation-
IPv4 and IPv6 (management, implementation), MPLS, and VPLS
 Performed network maintenance and system upgrades including service packs, patches, hot fixes and
security configurations
 Monitored performance, system resource utilization, trending, and capacity planning and ensured system
availability and reliability
Manager of Information Technology/ Sr. Network Engineer
Safety Services Company, Tempe Arizona 2/2013- 9/2013
IT Strategy & Execution – defined IT visions/plans at the global/enterprise level, and sourced the right IT solutions
to support business objectives. Built cost-effective and scalable solutions that supported business growth.
Enterprise IT Systems & Operations – established, deployed and consolidated IT operations across the U.S. for a
$45 million enterprise. Championed integration strategies and successfully managed teams across diverse cultures.
 Designed and implemented a Network Infrastructure to support 500 users, 12 servers, and VOIP phones
 Experience in Microsoft Windows 2012 Server and Lync 2013 Server system administration
 Demonstrated experience in Active Directory (AD) architecture and management including forest and
domain trust, schema modifications, operation master roles, domain controllers, group policy design, and
password policies
 Experience with VMWare server and/or Microsoft Hyper-V, and migrating from Microsoft XP to
Windows 7 and IE 8
 Designed a naming convention for Active Directory, domain computers, servers and networking hardware
 Troubleshot, diagnosed problems and communicated clearly and effectively, both verbally and in writing
 Network administration on wired and wireless infrastructures and skilled with routing protocols like
EIGRP, OSPF, RIP2, BGP
 Completed a strategic design of enterprise network architecture
Voice Network Engineer,
Insight Global Consulting (Contract for Petsmart), Phoenix, Arizona
2/2012 – 1/2013
Worked in a team environment and interfaced frequently with members of other teams (Level 2, 3 Network
Engineers) as well as a variety of vendors. Provided engineering and administrative support to Pet Smart’s 2200
locations nationwide.
 Network administration on wired and wireless infrastructures and skilled with routing protocols like
EIGRP, OSPF, RIP2, BGP

3. ARCELL MITCHELL II
Résumé  Page Two
 Supported onsite Data Center and setup Cisco Nexus 5000 and 7000 series switches
 Deployed, administered and troubleshot routers, switches, access points/controllers; analyzed current
configurations in iOS or rewrote configurations as needed
 Experience using VMware Workstation and end user experience with VSphere
 Deployed and administered Cisco firewalls, routers 5300, 4000, 3000, 2600, 2500, switches 6500, 5000,
3500, 2900 and wireless access points/controllers
 Troubleshot telecomm issues interacting with both Verizon and AT&T to resolve various issues
 Troubleshot issues with the Windows OS (XP – 7), depending on the store location
 Required to re-image, add components to laptops/desktops that were ordered for particular store fronts
 Provided peripheral support on an on-call basis (printers, fax machines, tablets, etc.)
 Resolved simple connectivity issues, utilizing the TCP/IP Suite
 Experience with Windows Remote Desktop and Terminal Services; Call Center Support
Network Administrator,
U.S. Army, Fort Riley, Kansas 1/2007 – 1/2012
Performed troubleshooting, analysis, coordination and resolution for more complex problems across a broad range
of products. Troubleshot and maintained software on the city-wide energy management system and hardware and
monitors; diagnosed network connectivity issues of multiple military facilities.
 Configure, setup and troubleshoot WAN related protocols OSPF, EIGRP and BGP and related network
technologies, i.e. MPLS, Frame relay, etc.
 Install, configure, maintain and troubleshoot Checkpoint firewalls and related products
 Perform network planning, design and documentation for redundant and high available network solutions.
 Maintain, configure and troubleshoot complex switching environments and technologies related with local
area networks
 Install, configure, and maintain network hardware including load balancers and WAN accelerators network
equipment
 Configure and troubleshoot LAN related protocols VTP, HSRP, L2TP, etc
 Perform network documentation, configuration, and implementation of complex network solutions
including fully redundant and highly available data center systems.
 Troubleshooting malfunctions of network hardware and software applications, Voice and security systems
to resolve operational issues and restore services
 Implementation and participation of Disaster Recovery exercises.
 Understanding and familiarity of Windows Networking Technologies, i.e., DNS, DHCP, WINS, etc
 Maintain and supervise network related systems and servers to ensure availability of services to authorized
users
EDUCATION & PROFESSIONAL CERTIFICATIONS
University of Phoenix - Bachelor of Science in Information Technology, 9/2013
Certified Cisco Network Associate (CCNA) Voice exp 3/2018
Certified Cisco Network Associate (CCNA) Route &Switch exp 1/2018
Certified Cisco Network Associate (CCNA) Collaborations exp 10/2018
PROFESSIONAL REFERENCES
1. Shawn Hamilton -System Engineer - Center Corporation – 760-877-0875
2. Major William Lee II– Command Signal Officer – U.S. Army– 1-785-380-6025
3. Nimesh Shah – President – Blue Star Learning – 1-858-622-1201

4. ARCELL MITCHELL II
Résumé  Page Two