Douglas Nelson has over 20 years of experience in networking, IT support, and technical supervision. He has a Master's degree in Computer Technology and various IT certifications. Currently he works as a Switching Technician providing customer and network support for multiple communication systems. Previously he served in the Navy for over 10 years holding various electronics technician and supervisor roles where he installed, maintained, and repaired networking, communication, and radar equipment.

1. Douglas Nelson
1409 Lafayette Ave. 217-508-6042
Mattoon, Il. 61938 douglas.nelson@usa.com
Networking Specialist Security Technician IT Supervision
TECHNICAL SKILLS
Networking: A+ Certified, familiar with routers, hubs, switches and Cisco hardware,
Firewalls, IPX/SPX, TCP/IP.
Technical Support: Performed and Supervised Technical Support positions serving up to 5000
personnel at various commands in the Navy Fleet. Acquired applied and research /development
skills.
Programming: JAVA Script, XHTML, HTML, AJAX, CSS
Platforms: Netware 3.0, 4.0 Server, Windows NT Server.
OS: DOS 1.0 - 6.22, Netware 3.0, 4.0, Windows 3.0, 3.1,3.11, Windows NT and NT Server
Administration, Windows 2000, 2003, XP, 7.
EDUCATION
EASTERN ILLINOISUNIVERSITY
Master of Science in Technology, Computer Technology Aug 2013
 Certificate in Technology Security - 3.28/4.0
Bachelor of Science, Organizational & Professional Development Dec 2011
LAKELANDCOLLEGE
A.A.S. in Network Administration May 2010
 Certification A+ Dec 2006
 Certification Net+ Dec 2010
RELATED WORK EXPERIENCE
CONSOLIDATED COMMUNICATIONS (CURRENT)
Switching Technician 2013-2015
 Customer Facing Support - IPTV, Internet, Pots, Voip, Web Portals live INI
communications systems and using Remedy ticketing system and multiple analysis
applications and systems.

2.  Network Facing Support - Using NetCool, Solar winds and supporting documentation to
troubleshoot and dispatch broader network issues with multiple communications
platforms, applications and systems.
UNITED STATES NAVY
Electronics Technician Supervisor 2001-2003
 Part of a Navy and private contractor team charged with the installation of a Networking
Communication Systems consisting of 10Base-T cable, Cisco and unsupported generic
routers, multiplexers, connections to radio frequency equipment and satellites.
 Served as the project supervisor to solve complex project obstacles for team members
 Conducted annual work performance evaluations; trained in EEO supervision
Douglas Nelson Resume | p. 2
Electronics Technician 1999-2001
 Maintained, repaired and installed radar and communications equipment on hovercraft
equipment essential to humanitarian missions
 Provided planning on DSL installation and coordinated with base personnel and
Japanese telecommunication company. Project involved router installation, cabling and
networking 5 computers.
Electronics Technician (Japan) 1996-1999
 Developed a maintenance plan for all computers and peripherals
 Isolated and resolved IT and WAN systemcommunication problems
 Utilized CAD-VISIO software to map existing/new LAN infrastructures
 Directly supported a $6M WAN/LAN network upgrade and configured 50,000 feet of
new cable from 6 switches
Lead IT/Electronics Technician Maintenance Supervisor (Korea) 1995-1996
 Performed diagnostics on software, hardware, installs, systemupgrades and trained
personnel on equipment and software use.
 Maintained all electronic equipment including HR transmitters, receivers, multiplexers
and land line equipment.
 Installed specialized wireless modem circuits designed to communicate with microwave
transmitters to enable encrypted communications between distant land masses.
Lead Admin/Hardware Electronics Technician (California) 1992-1995
 Maintained and repaired Weather Satellite receiver systems
 Worked collaboratively with 150 scientists, engineers and oceanographers which
required strong communication, documentation and listening skills.