Ability of Listening Skills

2. Enrollment No:140210125029

3. By
NIKHIL JOSHI
Lecturer in ‘Language & Communication Skills’
IT Dept.-GCET
E-mail: nikhiljoshi@gcet.ac.in
Blog: www.gcet-languageclub.blogspot.com

4.  Almost 45% of time we spend in listening.
 An essential management and leadership skill.
 A process of receiving, interpreting and reacting to a
message.
 Difference between listening & hearing

5.  Appreciative listening
 Empathetic listening
 Comprehensive listening
 Critical listening

6.  Being non-evaluative
 Paraphrasing
 Reflecting implications
 Reflecting hidden feelings
 Inviting further contributions
 Responding non-verbally

7.  Good listening helps you to take better decisions and
make better policies in organization.
 On the contrary lack of proper listening can lead to
embarrassing situations because of a gap in
coordination and understanding.

8.  DO’s
 Be mentally prepared to listen
 Evaluate the speech not the
speaker
 Be unbiased to the speaker by
depersonalizing your feelings
 Fight distractions by closing off
sound sources
 Be open minded
 Ask questions to clarify and not
to overshadow intelligence
 Paraphrase from time to time
 Send appropriate non-verbal
signals time to time
 Don’ts
 Not to pay undue emphasis on
vocabulary as you can use the
context to understand the
meaning
 Not to pay too much attention to
the accessories and clothing of the
speaker
 Not to prepare your responses
while the speaker is speaking
 Avoid preconceptions and
prejudices
 Not to get distracted by outside
influences
 Not to interrupt too often
 Not to show boredom

9.  You do not listen with just your ears. You listen with
your eyes and with your sense of touch. You listen
with your mind, your heart, your imagination.
(Egan Gerard)
 A good conversationalist is popular, a good listener
even more so. Talk only if you have something to
say.

11.  Show keenness
 Expressions
 Alertness
 Questions
 Not neglecting physical aspects
 Valid reason for criticism