Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
COMMUNICATION THE ART OF LEADERSHIP
“ Communication is the single most important leadership’’
Leadership is Enacted Through Communication Communication Oriented Responsive and receptive to questions from participants...
Types of Communication Speaking Listening Non Verbal Writing
Communication Apprehension Group Discussions Public Speaking One on One Formal Meetings
Listen To Me! Activity Listener Evaluator Solution-Seeker
Good Listening  Is An Active Skill Observing – what one does Hearing – what one says and how  one says it Feeling – how on...
Listening Skills 1.  Have a purpose or reason for listening. 2.  Ask questions . 3.  Provide speaker with verbal and nonve...
6. Listen with your eyes as well as your ears. 7. Listen for feelings as well as information. 8. Look for important themes...
Nonverbal & Verbal Cues Uh.. Um..
I/You Messages YOU I
Discussion Leadership Qualities of the Leader Interest in the topic Able to involve everyone in the discussion Able to bal...
<ul><li>THANK YOU  </li></ul>
Upcoming SlideShare
Loading in …5
×

Communications skills

1,185 views

Published on

Published in: Business, Technology
  • Be the first to comment

Communications skills

  1. 1. COMMUNICATION THE ART OF LEADERSHIP
  2. 2. “ Communication is the single most important leadership’’
  3. 3. Leadership is Enacted Through Communication Communication Oriented Responsive and receptive to questions from participants Ask and persuade rather than order or command Explain the reasons behind changes and policies
  4. 4. Types of Communication Speaking Listening Non Verbal Writing
  5. 5. Communication Apprehension Group Discussions Public Speaking One on One Formal Meetings
  6. 6. Listen To Me! Activity Listener Evaluator Solution-Seeker
  7. 7. Good Listening Is An Active Skill Observing – what one does Hearing – what one says and how one says it Feeling – how one is feeling Sensing – what one has not said, but wishes to or means to say
  8. 8. Listening Skills 1. Have a purpose or reason for listening. 2. Ask questions . 3. Provide speaker with verbal and nonverbal feedback 4. Be aware of your attitudes towards the speaker and attempt to listen objectively. 5. Wait before responding. Do not formulate your response while the speaker is delivering the message.
  9. 9. 6. Listen with your eyes as well as your ears. 7. Listen for feelings as well as information. 8. Look for important themes. 9. Avoid imposing your values on the speaker. Listen in a non-judgmental way. 10. Overlook negative aspects of the speaker’s delivery which might interfere with your understanding the message.
  10. 10. Nonverbal & Verbal Cues Uh.. Um..
  11. 11. I/You Messages YOU I
  12. 12. Discussion Leadership Qualities of the Leader Interest in the topic Able to involve everyone in the discussion Able to balance the viewpoints Has a basic plan, but is flexible Directs the discussion, keeps focus on goals
  13. 13. <ul><li>THANK YOU </li></ul>

×