Communication and Listening Skills

1,928 views

Published on

This is the first presentation I've created for a Life Coaching Seminar.

Published in: Education, Technology, Business
0 Comments
2 Likes
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total views
1,928
On SlideShare
0
From Embeds
0
Number of Embeds
2
Actions
Shares
0
Downloads
0
Comments
0
Likes
2
Embeds 0
No embeds

No notes for slide

Communication and Listening Skills

  1. 1. COMMUNICATION and Listening Skills
  2. 2. By the end of the module, the participants will be able to: • Identify and overcome barriers to communication • Practice the skills of successful communication – listening, questioning, and making the message clear Objectives
  3. 3. Outline • COMMUNICATION FUNDAMENTALS – Non-verbal communication – Listening – Asking questions • BARRIERS TO COMMUNICATION • COMMUNICATION STYLES – 3 Basic Styles
  4. 4. Communication Fundamentals What is Communication? What is Effective Communication? “You can’t not communicate. Everything you say or do or don’t say and don’t do sends a message to others” ~John Woods
  5. 5. Activity What are the barriers to Effective Communication?
  6. 6. Barriers to Communication • Language • Inappropriate medium • Quantity of information • Poor listening skills • Cultural Differences • Assumptions • Lack of trust • Emotional interference • Perception
  7. 7. Communication Model (Two-way Communication) MEDIUM MEDIUM RECEIVERMEDIUMSENDER FILTER
  8. 8. Basic Types of Communication • Verbal Communication • Non-verbal Communication • Written Communication
  9. 9. Verbal & Non-Verbal Communication • VOICE – Audible – Pitch – Tone – Clarity – Pace • BODY LANGUAGE – Posture – Gestures – Facial Expressions – Eye Contact
  10. 10. Listening “Seek First to Understand, Then to be Understood.” Habit #5. Seven Habits of Highly Effective People by Stephen Covey “Most people do not listen with the intent to understand; they listen with the intent to reply. They’re either speaking or preparing to speak.”
  11. 11. Listening PASSIVE – Not involved, ignoring, pretending, selective – Very little motivation to listen carefully – Distractions – listening to music, watching tv ACTIVE LISTENING – Show interest through body language, tone, eye contact – Paraphrase: Reflect understanding by restating – Being receptive – Clarify by asking questions – Empathize: Listen for ‘feelings’ and reflect understanding
  12. 12. Active Listening • Letting others talk more than you • Attentive Listening- understanding meaning/content • Empathetic Listening – understanding emotions • Clarifying your understanding of what was said • Motivation for listening is to understand and not just to be able to prepare a response or counter argument • Keeping away from distracting motions (work, texting, phone calls, discussions with others)
  13. 13. Activity RELAY
  14. 14. Types of Questions • Close-ended Questions • Open-ended Questions • Probing Questions
  15. 15. Activity Pass the Message
  16. 16. Communication Styles •Aggressive •Passive •Assertive
  17. 17. Aggressive • Focus on self • Lack of concern for the other • Reactive • Negative approach/fault • May have threatening body language • Tone • Win-lose
  18. 18. Passive • Unwilling or unable to stand up for one’s views • Not expressing opinion • Lose-win
  19. 19. • Respect for self and others • Convey messages clearly. Give information and describe situations as they see it • Express their feelings • Respond to situations rather than react • Seek change in others and prepared to change themselves • Win-win Assertive
  20. 20. The difference between a smart man and a wise man is that a smart man knows what to say, a wise man knows whether or not to say it. ~Frank M. Garafola

×