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Effective Listening

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Effective Listening

  1. 1. LISTENING SKILLS "We were given two ears but only one mouth, because listening is twice as hard as talking."
  2. 3. Meaning <ul><li>Listening Is With The Mind </li></ul><ul><li>Hearing With The Senses </li></ul><ul><li>Listening Is Conscious. </li></ul><ul><li>An Active Process Of Eliciting Information </li></ul><ul><li>Ideas, Attitudes And Emotions </li></ul><ul><li>Interpersonal, Oral Exchange </li></ul>
  3. 4. What Effective Listening Is? <ul><li>Effective listening is actively absorbing the information given to you by a speaker, showing that you are listening and interested, and providing feedback to the speaker so that he or she knows the message was received </li></ul>
  4. 5. <ul><li>Are you a good listener? Think about your relationships with the people in your life---your boss, colleagues, subordinates, best friend, and spouse. If asked, what would they say about how well you listened? Do you often misunderstand assignments or only vaguely remember what people have said to you. If so, you may need to improve your listening skills </li></ul>
  5. 6. Barriers to Active Listening <ul><li>forming a judgment or evaluation before we understand what is being said </li></ul><ul><li>making unjustified inferences about the meaning of what is being said </li></ul><ul><li>attributing our own thoughts and ideas to the speaker causing distortion </li></ul><ul><li>being inattentive </li></ul><ul><li>having a closed mind </li></ul><ul><li>hearing what we wish to hear </li></ul><ul><li>fear of being changed ourselves </li></ul><ul><li>excessive talking </li></ul>
  6. 7. How to Be an Effective Listener <ul><li>What You Think about Listening ? </li></ul><ul><li>Understand the complexities of listening </li></ul><ul><li>Prepare to listen </li></ul><ul><li>Adjust to the situation </li></ul><ul><li>Focus on ideas or key points </li></ul><ul><li>Capitalize on the speed differential </li></ul><ul><li>Organize material for learning </li></ul>
  7. 8. How to Be an Effective Listener (cont.) <ul><li>What You Feel about Listening ? </li></ul><ul><li>Want to listen </li></ul><ul><li>Delay judgment </li></ul><ul><li>Admit your biases </li></ul><ul><li>Don’t tune out “dry” subjects </li></ul><ul><li>Accept responsibility for understanding </li></ul><ul><li>Encourage others to talk </li></ul>
  8. 9. How to Be an Effective Listener (cont.) <ul><li>What You Do about Listening ? </li></ul><ul><li>Establish eye contact with the speaker </li></ul><ul><li>Take notes effectively </li></ul><ul><li>Be a physically involved listener </li></ul><ul><li>Avoid negative mannerisms </li></ul><ul><li>Exercise your listening muscles </li></ul><ul><li>Follow the Golden Rule </li></ul>
  9. 10. Effective Note Making <ul><li>Note making is essential in college: </li></ul><ul><li>For lectures, which are a highly condensed methods of passing on information </li></ul><ul><li>For reading, because what you don't write down, you don't remember </li></ul>
  10. 11. Five purposes for note making: <ul><li>Provides a written record for review </li></ul><ul><li>Provides a definite, limited learning task </li></ul><ul><li>Forces you to pay attention </li></ul><ul><li>Requires organization, and active effort on the part of the listener </li></ul><ul><li>Listener must condense and rephrase, which aids understanding </li></ul>
  11. 12. Sequence <ul><li>Listen and focus on meaning </li></ul><ul><li>Evaluate what is being said </li></ul><ul><li>Is it relevant to your purpose? What are the high points? </li></ul><ul><li>Record the information </li></ul><ul><li>Make use of it </li></ul>
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