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Effective listening
- 2. “The principle of listening, someone has said is to develop a big ear than a big mouth.” 2
- 3. Process of Listening Three Step Process 1. Receiving 2. Attending 3. Understanding 4. Remembering/ Responding may or may not follow 3
- 4. What does listeningmean ? Listening is the art of hearing and understanding what someone is saying. Look Indentify Set- Up Tune in Examiner Note 4
- 5. Process of Listening Sensing Stage Interpreting Stage Evaluating Stage Responding Stage Memory Stage 5
- 6. Advantages of Listening It breaks up the barriers between people. We can understand each other more It minimizes the losses of potential revenues. It prevents miscommunication of objectives and priorities among people. It also prevents time loss because of having to communicate a second or third time to get things straightened out. 6
- 7. Benefits of Listening Listening helps to know the organization Listening helps in making better policies Listening mollifies complaining employees Listening is important for the success of ‘open door policy’ Listening forms a bond of respect Listening increases productivity, confidence and accuracy Listening can calm people down. 7
- 8. ListeningModes Combative Listening - Competitive listening Active Listening – giving verbal feedback while listening. Passive Listening - listener does not respond verbally to the speaker. 8
- 9. Styles of Poor Listening The Faker The Dependent Listener The Interrupter The Self Conscious Listener The Intellectual Listener The Judge & Jury Listener 9
- 10. Active Listening Does not finish others’ sentences Does not answer questions with questions Is aware of and guards against biases Does not dominate the conversation Provides feedback Asks open ended questions Keeps the flow of conversation on what speaker says Plans responses when speaker has finished speaking and not while he / she is speaking 10
- 11. To Listen Better Posture of involvement Appropriate body motion Eye Contact Non Distracting Environment Door openers Minimal Encouragers Paraphrasing Reflecting feelings Reflecting meanings Summative reflection 11
- 12. Thank You 12