The Art & Science of Seductive Interactions

The Art & Science of Seductive INTERACTIONS STEPHEN P. ANDERSON

STEPHEN P. ANDERSON poetpainter.com I help businesses with ‘Product Strategy & Design’ needs

STEPHEN P. ANDERSON poetpainter.com I help businesses with @stephenanderson ‘Product Strategy & Design’ needs

asional quick occ nces to the refere > The Art & Science of Seductive INTERACTIONS

Q: Why did this work?

Q: Why did this work? levels rewards

hold that thought...

+ great product does ﬁne in usability testing no obvious problems

+ - great product high bounce rate does ﬁne in low adoption usability testing not enough no obvious registered users problems undifferentiated from the competition

+ - “I’m a great app, if people would just get to know me...” great product high bounce rate does ﬁne in low adoption usability testing not enough no obvious registered users problems undifferentiated from the competition

Seduction

Seduction the process of deliberately enticing a person to engage in some sort of behavior, frequently sexual in nature

“GETTING TO FIRST BASE”

HOW DO I ... GET PEOPLE TO SPEND MORE THAN 2 MINUTES WITH OUR SERVICE “GETTING TO FIRST BASE”

HOW DO I ... GET PEOPLE TO SPEND MORE THAN 2 MINUTES WITH OUR SERVICE STAND OUT FROM THE COMPETITION “GETTING TO FIRST BASE”

HOW DO I ... INCREASE # OF GET PEOPLE TO SPEND REGISTERED USERS MORE THAN 2 MINUTES WITH OUR SERVICE STAND OUT FROM THE COMPETITION “GETTING TO FIRST BASE”

HOW DO I ... INCREASE # OF GET PEOPLE TO SPEND REGISTERED USERS MORE THAN 2 MINUTES INCREASE USAGE WITH OUR SERVICE STAND OUT FROM & ADOPTION THE COMPETITION “GETTING TO FIRST BASE”

2008 Research for a MUSIC APPLICATION

” IN THE ROOM? NY “BETA-JUNKIES DO WE HAVE A

A Few... “hey, check this out!” Lots of... “meh...”

iLikeT M

(What I expected) List your favorite bands, separated by commas:

USER GOALS iLike gained lots of I had a great data about my musical time clicking tastes & preferences bands I like

Q: Why did this work? ack loop feedb ctions will modify Our a sequent results sub

Q:iosity did this work? Why cur

Q:iosity did this work? Why cur visual imager y

Q:iosity did this work? Why cur visual imager y rn ion te it at gn po ec r

Q:iosity did this work? Why cur visual imager y recog nition rn ion over re te it at gn call po ec r

But wait, there’s more!

USER GOALS iLike gained lots of I had a great data about my musical time playing tastes, preferences & music games knowledge

nsor y se rience this work? eQ: e xpWhy did

nsor y se rience this work? eQ: e xpWhy did points

nsor y se rience this work? eQ: e xpWhy did points ls e v le

nsor y se rience this work? eQ: e xpWhy did points ls e v le appro priate challe nge

Did you notice... It wasn’t the usability that makes it great?

INCREASING MOTIVATION Psychology REMOVING FRICTION Usability (from Joshua Porter)

ckse: ui ci Q er What do we know about people? x E

ckse: ui ci Q er What do we know about people? x E we're curious we're also afraid of change we seek out patterns we like to order and organize things we're intensely self-centered we're lazy we're highly visual thinkers and learners we like to be the hero of the story we respond to our name and other first person cues we don't like to make choices, but we like choice we like to be in control (and we like to be guided) we find novelty and surprise interesting ...and so on

http://www.ﬂickr.com/photos/laurafries/172143362/

social proo f People follow t he lead of similar others.

ckse: ui ci Q er What do we know about people? x E we're curious we're also afraid of change we seek out patterns we like to order and organize things we're intensely self-centered we're lazy we're highly visual thinkers and learners we like to be the hero of the story we respond to our name and other first person cues we don't like to make choices, but we like choice we like to be in control (and we like to be guided) we find novelty and surprise interesting ...and so on

Being A Tease.

netﬂix.com

http://pulse.plaxo.com/

linkedin.com (?)

Playing Hard To Get.

“private beta”

“private beta” + “social proof”

“private beta” THE SINGLE MOST IMPORTANT FACTOR IN DETERMINING WHETHER OR NOT A PERSON WILL + OR NOT ADOPT ONE OF THESE SITES IS WHETHER IT IS THE PLACE WHERE THEIR FRIENDS HANGOUT. “social proof” Danah Boyd

“private beta” + “social proof”

“private beta” + “social proof” = WHOA!

http://www.ﬂickr.com/photos/saxonmoseley/24523450/

+ blogging plinky.com

roov.com

cubeless.com

60% - 70% of Sabre employees actively use the system each month 60% of questions asked are answered within one hour of posting (90% in 24 hours) Average of 30 page views per employee user visit Each question posted to the community receives an average of nine answers

60% - 70% of Sabre employees tation repu actively use the system each month 60% of questions asked are answered within one hour of posting (90% in 24 hours) Average of 30 page views per employee user visit Each question posted to the community receives an average of nine answers

60% - 70% of Sabre employees tation repu actively use the system each month 60% of questions asked are points answered within one hour of posting (90% in 24 hours) Average of 30 page views per employee user visit Each question posted to the community receives an average of nine answers

60% - 70% of Sabre employees tation repu actively use the system each month 60% of questions asked are points answered within one hour of posting (90% in 24 hours) Average of 30 page views per employee user visit ls e v le Each question posted to the community receives an average of nine answers

60% - 70% of Sabre employees tation repu actively use the system each month 60% of questions asked are points answered within one hour of posting (90% in 24 hours) scarc Average of 30 page views per ity employee user visit ls e v le Each question posted to the community receives an average of nine answers

On Friskiness, Gifts & Pleasant Surprises.

2008 Personal annual DELIGHTERS Jan Feb Mar Apr Austin Miami Sa Mar 07 to Mar 11 Apr 10 to Apr 14 Ap Matt Jones

APP FOR FREQUENT TRAVELLERS Matt Biddulph

“serendipity”

quot;July, no trips, we envy you.quot;

WILL THE REAL DOPPLR LOGO PLEASE STAND UP?

“Personal Velocity”

http://blog.dopplr.com/2008/09/10/dopplr-moo-stickers-api-mooplr/

2008 Personal annual report for Stephen Anderson Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Austin Miami San Francisco Seattle Mountain View New York Franklin Minneapolis Mar 07 to Mar 11 Apr 10 to Apr 14 Apr 20 to Apr 22 Aug 21 to Aug 23 September 24 Sep 24 to Sep 26 Nov 06 to Nov 09 Dec 09 to Dec 11 You took 17 trips in 2008, which added In 2008, you spent up to 55,753 km or 15% of the distance to the moon. 323 43 In 2008, you mostly coincided with: You have 52 travellers in your network. They travelled a total of 1,753,265 km in 2008, and everyone on Dopplr Kevin travelled a total of 1331.4 million km or 8.9 AU in 2008: the approximate distance to Saturn from the Earth as in Austin, Miami and San Francisco of January 2009. Peter Your personal velocity for 2008 was 6.36 in Austin, Miami and Berkeley Your carbon for 2008 You spent the longest in Minneapolis, Jesse Spalding km/h, which is about the same as a duck. has a tip: Jay Lots of great farmer's markets in the summer! The 5 most popular cities in your network are San Minneapolis Farmer's Market on Lyndale Ave and in Minneapolis Francisco, Austin, New York, Miami and Chicago. Cesar Chavez Ave or Nicollet Mall Chris http://www.mplsfarmersmarket.com/ Mill City Farmer's Market on Chicago Ave and 2nd St. in Miami and San Francisco The furthest distance you travelled was to New York S (4,120 km from Mountain View), which is the 2nd most Brandon ... 6,606 kg CO2 popular city on Dopplr. The shortest distance you See more on the city page for Minneapolis on Dopplr. Based on figures from Fueleconomy.gov, 1 x Hummer travelled was to Austin (322 km from Plano), which is in Miami and San Francisco H3 4WD truck produces nearly 10 metric tonnes of the 21st most popular city on Dopplr. CO2 a year. The visualisation above uses this figure to illustrate your carbon from Dopplr as calculated by our friends at http://amee.cc and is an approximation only. The city images above sourced from Flickr and are used under a Creative Commons Attribution Licence: by pusgums, brickell by alexdecarvalho, Passing Under The Golden Gate Bridge by Dawn Endico, Seattle, Washington by fddi1, Apple I keyboard by Marcin Wichary, smokin by mudpig and Spoonbridge and Cherry by TimWilson.

2008 Personal annual report for Barack Obama Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Manchester Boston Washington Kabul Berlin Denver New York Chicago January 05 February 04 June 04 July 20 July 24 August 28 October 16 November 04 You took 234 trips in 2008, which In 2008, you spent added up to 337,729 km or 92% of the distance to the moon. 133 233 In 2008, you mostly coincided with: You have 4 travellers in your network. They travelled a total of 657,789 km in 2008, and everyone on Dopplr Joe travelled a total of 1331.4 million km or 8.9 AU in 2008: the approximate distance to Saturn from the Earth as including Des Moines and Washington of January 2009. John Your personal velocity for 2008 was 38.10 including Peterborough and Washington Your carbon for 2008 km/h, which is about the same as a You spent the most time in Chicago. Lauren six-lined race runner lizard. Kurtz has a tip: “The Publican. Amazing beer Michelle list and melt in your mouth food. In the Fulton The 5 most popular cities in your network are including Washington and Detroit Market area.” Washington, Columbus, Cincinnati, Denver and Miami. Sarah in Columbus The furthest distance you travelled was to Kabul (11,211 km from Chicago), which is the 829th most 42,299 kg CO2 (4.2 Hummers) popular city on Dopplr. The shortest distance you Based on figures from Fueleconomy.gov, 1 x Hummer travelled was to Oregon (6 km from Toledo). H3 4WD truck produces nearly 10 metric tonnes of CO2 a year. The visualisation above uses this figure to illustrate your carbon from Dopplr as calculated by our friends at http://amee.cc and is an approximation only. The city images above sourced from Flickr and are used under a Creative Commons Attribution Licence: Sunset on the Charles by Pear Biter, Pennsylvania Ave - Old Post Office to the Capitol at Night by wyntuition, we'll meet again by chaosinjune, Colorado State Additional imagery by Flickr users: Gongus, Matthias Winkelmann, Wendy Piersall, Spotbott and Beard Papa

2008 Personal annual report for Barack Obama Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec This month Dopplr delightfully surprised Manchester Boston Washington Kabul Berlin Denver New York Chicago January 05 February 04 June 04 July 20 July 24 August 28 October 16 November 04 me, supplying me with something I didn’t know I needed. The result: I’m now a You took 234 trips in 2008, which In 2008, you spent added up to 337,729 km or 92% of the distance to the moon. more loyal Dopplr user. 133 233 In 2008, you mostly coincided with: You have 4 travellers in your network. They travelled a total of 657,789 km in 2008, and everyone on Dopplr Joe travelled a total of 1331.4 million km or 8.9 AU in 2008: the approximate distance to Saturn from the Earth as including Des Moines and Washington of January 2009. John Your personal velocity for 2008 was 38.10 including Peterborough and Washington Your carbon for 2008 km/h, which is about the same as a You spent the most time in Chicago. Lauren six-lined race runner lizard. Kurtz has a tip: “The Publican. Amazing beer Michelle list and melt in your mouth food. In the Fulton The 5 most popular cities in your network are including Washington and Detroit Market area.” Washington, Columbus, Cincinnati, Denver and Miami. Sarah in Columbus The furthest distance you travelled was to Kabul (11,211 km from Chicago), which is the 829th most 42,299 kg CO2 (4.2 Hummers) popular city on Dopplr. The shortest distance you Based on figures from Fueleconomy.gov, 1 x Hummer travelled was to Oregon (6 km from Toledo). H3 4WD truck produces nearly 10 metric tonnes of CO2 a year. The visualisation above uses this figure to illustrate your carbon from Dopplr as calculated by our friends at http://amee.cc and is an approximation only. The city images above sourced from Flickr and are used under a Creative Commons Attribution Licence: Sunset on the Charles by Pear Biter, Pennsylvania Ave - Old Post Office to the Capitol at Night by wyntuition, we'll meet again by chaosinjune, Colorado State Additional imagery by Flickr users: Gongus, Matthias Winkelmann, Wendy Piersall, Spotbott and Beard Papa Brandon Schauer http://www.adaptivepath.com/blog/2009/01/26/2099/

Q: Why DOES this work?

brains pay attention to what brains care about, not necessarily what the conscious mind cares about. And to the brain, quot;interestingquot; is just the most basic prereq. Kathy Sierra http://headrush.typepad.com/creating_passionate_users/2005/12/but_is_it_inter.html

If you were a brain, and you'd been brains pay attention to what brains evolving for a very, very long time... what would you find interesting? care about, not necessarily what the * Surprise, novelty, the unexpected conscious mind cares about. And to * Beauty * Stories the brain, quot;interestingquot; is just the * Conversation * Emotionally touching (the whole most basic prereq. kids and puppies thing) * Counterintuitive failures or Kathy Sierra mistakes * Fun, playfulness, humor * Varying visuals * Faces of people, especially with strong expressions * Sounds, music * Shock, creepy things and of course... * Sexiness http://headrush.typepad.com/creating_passionate_users/2005/12/but_is_it_inter.html

http://www.mailchimp.com/

The Fine Art of Playful Conversation.

explore.zappos.com

http://www.willyoujoinus.com/takeAction/energyGenerator/

nytimes.com

The way you present data changes the connection that people have to that information. A lot of what gets described as “playful” design is really just about making it clear what the data you can alter is, and providing simple inputs to make that change - it’s all about highlighting those feedback loops. -Tom Armitage http://infovore.org/talks/if-gamers-ran-the-world/

WHAT? SO WHAT? NOW WHAT?

That was fun! GREAT ONLINE EXPERIENCE

Hmm... WHY was that fun? That was fun! GREAT ONLINE (REVERSE ENGINEERING) EXPERIENCE

Hmm... WHY was that fun? That was fun! Aha! GREAT ONLINE (REVERSE ENGINEERING) EXPERIENCE

Hmm... WHY was that fun? That was fun! Aha! GREAT ONLINE n huma ology (REVERSE ENGINEERING) sych p EXPERIENCE

(sorry, no 9 tips or 5 lessons)

Hmm... WHY was that fun? That was fun! Aha! GREAT ONLINE n huma ology (REVERSE ENGINEERING) sych p EXPERIENCE > human y anolog psychology mh USEFUL TOOLS FOR CREATING.. husyc p n huma ology gy an lo h psyc m cho n huma ology husy psych p

l proof socia follow the lead of reciprocity People similar others. People repay in kind. duration effects authority Perception of time is subjective People defer to experts. and can be influenced. scarcity want more of what they People recognition over can have less of. recall sensor y integration jkjkj imager y People respond better when more of the senses are engaged. Vision trumps all other senses.

FOR PERSUASION from Social Psychology Social Proof People follow the lead of similar others. quot;Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui ofﬁcia deserunt mollit anim id est laborum.quot; SEE ALSO: bandwagon effect, herd mentality (concept I’m working on)

How can we use { } to... [goal] (concept I’m working on)

??? COGNITIVE SEDUCTION: FUN, HUMOR, PLAYFULNESS, ??? GAME SURPRISE, MECHANICS ??? SOCIAL PSYCHOLOGY / PERSUASION, CHOICE, SOCIAL DESIGN INFLUENCE ???

Thanks!! Stephen P. Anderson www.poetpainter.com www.slideshare.net/stephenpa

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The Art & Science of Seductive Interactions

by Stephen Anderson on Mar 25, 2009

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