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Enterprise 2.0 and Knowledge Management

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Sacha Chua
Sacha Chua
EducationBusiness
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enterprise2.0 & knowledge Sacha Chua [email_address] This presentation reflects my personal opinion and not the official opinion of my employer. © 2009 Sacha Chua management http://bit.ly/km20
comprises a range of practices used in an organisation to identify, create, represent, distribute and enable adoption of insights and experiences. Knowledge management “ ” Wikipedia
the use of emergent social software platforms within companies, or between companies and their partners or customer s. Enterprise 2.0 is “ ” Andrew McAfee
Why does this matter to you?
Knowledge is power 10 areas of questions
1. Document? Person? Interaction?
2. Hoard? Share?
3. Formal? Informal?
4. Experts? Novices?
5. One? Many?
6. Management? Facilitation?
7. Inside? Outside?
8. Adoption?
9. Metrics? ROI?
10. What next?
http://bit.ly/km20 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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