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Establishing Business Leadership
             through Social Media


                  Today’s Presenter
                    Nick Hortovanyi
                              CEO
2
Staff retention
   Aged
  workforce



                New tools




              Community
Knowledge
              engagement
 retention




                2
so·cial me·di·a
      [soh-shuhl] [mee-dee-uh] -noun

1. A collective term for software tools, and
     networks of like-minded people;
  providing an environment for sharing,
         learning and engaging for
       personal or business benefit.

           See also: Web 2.0, Collaborative Software,
                       Social Computing




                                                        3
How do I make it happen?




                     4
How do I make it happen?

1. Getting Familiar   2. Build a Community   3. Connected World




                                                         4
5
Start a personal blog
Explore a wiki
Use shared bookmarking tools
Explore tag clouds (folksonomy)




                                  5
6
6
7
Create a blogging planet
Share your content on a wiki
Create a reputation economy
Explore micro blogging eg Twitter
Participate and leave comments
Profiles and directories



                                    7
8
Hierarchies   Loosened




                         9
Hierarchies                                             Loosened

         Share information externally
         Collaborate in walled gardens (if identity is required)
         Encourage feedback and participation from outside
         Establish direct lines of communication
         Level unnecessary hierarchies


                                                                   9
10
1. Business   2. Employees   3. Retiring Workforce




                                        11
What’s in it for....

1. Business          2. Employees   3. Retiring Workforce




                                               11
12
Retaining knowledge - information sharing and harvesting
Improved communication, workflow and productivity
Attracting and retaining quality staff
Improved agility and capability development
Building community - internal and external

                                                           12
13
Professional growth paths previously unattainable
Access to an extensive and continually growing professional community
Empowerment through trust, building professional confidence and loyalty
Self-organisation and teaming
Gen Ys have a working environment they understand and want



                                                               13
14
Knowledge building and lifelong learning
Path for personal growth
Opportunity for future part time work




                                           14
http://gobigalways.com/we-will-make-you-use-this-social-software/
                                                               15
What are the legal issues?
      -content protection
      -employee policies
      -confidentiality


                            16
What are the legal issues?
      -content protection
      -employee policies    Generations have
      -confidentiality      different notions of
                                   privacy




                                      16
Success Factors
     Start Immediately
- focus on business value
- mitigate risk (through controlled
  implementation and social
  media policies)


                                  17
Success Factors
        Start Immediately
- focus on business value
- mitigate risk (through controlled
  implementation and social
  media policies)
  Small investments in social media often bring higher returns
                  than originally anticipated.


                                                                 17
Toast Technology actively uses Social Media daily as
      an integral part of our work environment.

We can readily translate this knowledge to assist you.
                                                         18
19

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Toast Social Media 20090804

  • 1. Establishing Business Leadership through Social Media Today’s Presenter Nick Hortovanyi CEO
  • 2. 2
  • 3. Staff retention Aged workforce New tools Community Knowledge engagement retention 2
  • 4. so·cial me·di·a [soh-shuhl] [mee-dee-uh] -noun 1. A collective term for software tools, and networks of like-minded people; providing an environment for sharing, learning and engaging for personal or business benefit. See also: Web 2.0, Collaborative Software, Social Computing 3
  • 5. How do I make it happen? 4
  • 6. How do I make it happen? 1. Getting Familiar 2. Build a Community 3. Connected World 4
  • 7. 5
  • 8. Start a personal blog Explore a wiki Use shared bookmarking tools Explore tag clouds (folksonomy) 5
  • 9. 6
  • 10. 6
  • 11. 7
  • 12. Create a blogging planet Share your content on a wiki Create a reputation economy Explore micro blogging eg Twitter Participate and leave comments Profiles and directories 7
  • 13. 8
  • 14. Hierarchies Loosened 9
  • 15. Hierarchies Loosened Share information externally Collaborate in walled gardens (if identity is required) Encourage feedback and participation from outside Establish direct lines of communication Level unnecessary hierarchies 9
  • 16. 10
  • 17. 1. Business 2. Employees 3. Retiring Workforce 11
  • 18. What’s in it for.... 1. Business 2. Employees 3. Retiring Workforce 11
  • 19. 12
  • 20. Retaining knowledge - information sharing and harvesting Improved communication, workflow and productivity Attracting and retaining quality staff Improved agility and capability development Building community - internal and external 12
  • 21. 13
  • 22. Professional growth paths previously unattainable Access to an extensive and continually growing professional community Empowerment through trust, building professional confidence and loyalty Self-organisation and teaming Gen Ys have a working environment they understand and want 13
  • 23. 14
  • 24. Knowledge building and lifelong learning Path for personal growth Opportunity for future part time work 14
  • 26. What are the legal issues? -content protection -employee policies -confidentiality 16
  • 27. What are the legal issues? -content protection -employee policies Generations have -confidentiality different notions of privacy 16
  • 28. Success Factors Start Immediately - focus on business value - mitigate risk (through controlled implementation and social media policies) 17
  • 29. Success Factors Start Immediately - focus on business value - mitigate risk (through controlled implementation and social media policies) Small investments in social media often bring higher returns than originally anticipated. 17
  • 30. Toast Technology actively uses Social Media daily as an integral part of our work environment. We can readily translate this knowledge to assist you. 18
  • 31. 19