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CustomerServiceChap6

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6 3 ,[object Object],[object Object],[object Object],Building and Maintaining Relationships Customer Service and Behavior Learning Objectives McGraw-Hill/Irwin Copyright © 2009 by The McGraw-Hill Companies, Inc. All rights reserved.
Learning Objectives , continued ,[object Object],[object Object]
Behavior Styles Defined ,[object Object],[object Object]
Identifying Behavior Styles ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Four Behavioral Styles ,[object Object],[object Object],[object Object]
Communicating with the Styles ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Communicating with the Styles , continued ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Building Stronger Relationships ,[object Object],[object Object],[object Object],[object Object],[object Object]
Building Stronger Relationships ,[object Object],[object Object],[object Object],[object Object]
Building Stronger Relationships ,[object Object],[object Object],[object Object],[object Object],[object Object]
Strategies for Responding to Problems, Fig. 6.3
Strategies for Responding to Problems, continued

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CustomerServiceChap6