This is a brief presentation of the most popular workshops, courses and short term programs on offer in the United Arab Emirates.

1. Training and
Development
at TSI
Most popular workshops, courses and
short term programs on offer in the United
Arab Emirates!

2. Contemporary Management Program
This three day program focuses on the fundamentals of the practice of management in general including
human resources, leadership and management theories and the art of communication. It explores the
functions of management and the aspects of the organizational environment and is suitable for all mid-
level management personnel.
Goals and Objectives:
This is an introductory management program and both principles and practices of management as an
academic discipline will be surveyed, examined, and reviewed. Participants will acquire knowledge
through the material presented and the activities that are directly related to the workplace. The
following are specific objectives of this course:
a. to understand the roles and functions of managers at various (entry, middle and the top) levels
b. to explain the relationships between organizational mission, goals, and objectives
c. to comprehend the significance and necessity of managing stakeholders
d. to conceptualize how internal and external environments shape organizations and their
responses
e. to demonstrate an empirical understanding of various organizational processes and behaviors
and the theories associated with them
f. to demonstrate critical thinking skills in identifying ethical, global, and diversity issues in
planning, organizing, controlling and leading functions of management
g. to understand organizational design and structural issues

3. Customer Service
This one day course equips you with the skills to deliver consistent service excellence at every
customer 'touch point'. It will also enable you to handle difficult situations and achieve
increased customer satisfaction and loyalty. Companies that offer differentiated, reliable and
customer-friendly service have a distinct competitive advantage. Because customers have
become more demanding, no longer do they choose speed, quality or price - they now expect
all three. This course focuses on the key actions required to achieve real excellence in customer
service. The key to customer handling is practice, so you will be encouraged to use real life
examples from your place of work to see how you can improve the quality of customer service
you provide.
Aims of the offering:
The one-day workshop will be interactive and cooperative ensuring participants have the
ownership for their input and for building confidence. This workshop will focus on the social
skills of the unique customer service. This workshop will focus on:
How your customers and clients perceive excellence
Understanding, listening, and action planning to meet client needs
Analyzing of your strengths and weaknesses at a personal and organizational
level - and how to improve
Strengthening your brand: building client and customer loyalty
Developing a service culture: 'walking the talk', making service delivery a
reality in your organizational culture
Establishing a personal presence, impact and authority - taking control of
how we come across
Creating ambassadors - helping your people develop the understanding,
knowledge and confidence they need to make excellence a reality

4. Stress Management
It may seem that there’s nothing you can do about stress, but you have more control than you
might think. In fact, the simple realization that you’re in control of your life is the foundation of
stress management. Managing stress is all about taking charge: of your thoughts, emotions,
schedule, and the way you deal with problems. This one hour workshop will assist you in
identifying the sources of stress in your life and will provide an opportunity for you to look at
how you cope with stress. This workshop will outline 6 stress management strategies that will
assist you adopt a healthier lifestyle. There are many healthy ways to manage and cope with
stress, but they all require change.
Aims of the Offering:
This one-hour workshop will be interactive and cooperative ensuring participants have the
ownership for their input and for identifying individual stress factors. The focus will be on:
Identifying the sources of stress in your life
Learning about hidden sources of stress
Recognizing 6 stress management strategies:
Stress management strategy #1: Avoid unnecessary stress
Stress management strategy #2: Alter the situation
Stress management strategy #3: Adapt to the stressor
Stress management strategy #4: Accept the things you can’t change
Stress management strategy #5: Make time for fun and relaxation
Stress management strategy #6: Adopt a healthy lifestyle

5. The Executive Secretary & Modern Office Management
This course will concentrate on various types of office administrative duties, such as the new
definition of office management, daily routines, time and elf-management and preparing for
meetings, as well as writing business letters, memos, faxes, e-mails and taking minutes of a
meeting. The course will be highly interactive and will provide practical and valuable tips for
performing countless job responsibilities effectively and efficiently. This course is designed to
provide a comprehensive guide for executive administrative professionals looking to
significantly improve skills and enhance professional value and career potential.
Course Objectives:
To identify present, individual strengths and weaknesses in the performance of
executive secretarial duties
To identify the elements of good office design and environmental features to facilitate
work flow and good communications
To analyze the personal attributes and requirements of the executive secretary
To identify the basic management concepts of goal identification, setting priorities,
implementation and evaluating effectiveness
To learn the techniques of effective time management
To organize, prioritize and store paper documents
To use technology in the office to the best advantage
To be aware of the communication process in business.
To relate business ethics to day to day ethical dilemmas in the office
To be aware of the importance of motivation at work

6. Career Development: Discover your Personality Temperament with
Personality Dimensions
Personality Dimensions® is the latest evolution in presenting Personality Temperament Theory.
It builds on research conducted in Canada over a 10 year period, and the foundations
established by the work of Carl Jung, David Keirsey, Linda Berens, as well as a history of
Temperament that spans 25 centuries.
Course Overview:
The Personality Dimensions® system utilizes a convenient card sort and short questionnaire to
reveal your temperament preference. In addition to being the first Temperament assessment
to incorporate the Introversion/Extraversion dichotomy, Personality Dimensions also uses four
colors along with short descriptors and symbols to represent the Temperament preferences:
Inquiring Green, Organized Gold, Authentic Blue, Resourceful Orange. These combined aspects
create a common language of understanding of yourself and others based on characteristics,
strengths, functional skills and potential weaknesses.
As a team member, each Temperament will explore and identify their needs, their preferences,
gaining cooperation and problems that may arise. In addition, rewarding team members is just
as important if not more so and each Temperament will appreciate their reward differently.
Important Tips to Remember: We are all Plaid!
You will do this tool a grave injustice if you use the information you learn here to stereotype or
label others. Remember, we can and do function from all perspectives, but some require less
effort and will feel more comfortable than others and this is different for each person.

7. Please contact us to design a program best
suited for your organization:
Address:
Office G-13, Block 13
Dubai Knowledge Village
Dubai, UAE
Office: +9714-458-8321
Fax: +9714-458-8146
Email: tsi-dubai@tsi-mena.com
Website: www.tsi-mena.com