Basic Communication Skills

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Improve your communication skill

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Basic Communication Skills

  1. 1. Basic Communication Skills AVN CDT Muhammad Saleem Presented by
  2. 2. Establishing Rapport? <ul><li>You need Self-Confidence </li></ul><ul><li>You must Understand People </li></ul><ul><li>You must be Enthusiastic </li></ul><ul><li>You must make Eye Contact </li></ul><ul><li>You must be Interested in them </li></ul>
  3. 3. Communication is a Series of Experiences of Hearing Smell Seeing Taste Touch
  4. 4. Communication - Meaning <ul><li>Communication is a process… </li></ul><ul><li>through this process we convey a thought or feeling to someone else. </li></ul><ul><li>how it is received depends on a set of events </li></ul><ul><li>how you say what you say plays an important role in communication. </li></ul>
  5. 5. TOTAL COMMUNICATION PROCESS
  6. 6. LEVELS OF COMMUNICATION <ul><li>VERBAL </li></ul><ul><ul><li>Intonation of word and sound </li></ul></ul><ul><ul><li>Implication of words and phrases, semantics </li></ul></ul><ul><li>NON-VERBAL </li></ul><ul><ul><li>Gestures </li></ul></ul><ul><ul><li>Postures </li></ul></ul><ul><ul><li>Movements </li></ul></ul><ul><li>SYMBOLIC </li></ul>
  7. 7. Barriers in Communication ( COMMUNICATOR ) <ul><li>Unwillingness to say things differently </li></ul><ul><li>Lack of Self-Confidence </li></ul><ul><li>Lack of Enthusiasm </li></ul><ul><li>Voice quality </li></ul>
  8. 8. Barriers in Communication ( COMMUNICATOR ) <ul><li>Lack of Feedback </li></ul><ul><li>Lack of Motivation and Training </li></ul><ul><li>Language and Vocabulary Level </li></ul><ul><li>Lack of Self Awareness </li></ul>
  9. 9. Barriers in Communication ( RECEIVER ) <ul><li>Selective Perception </li></ul><ul><li>Unwillingness to Change </li></ul><ul><li>Lack of Interest in the Topic/Subject </li></ul><ul><li>Rebuttal Instincts </li></ul><ul><li>Personal Value System </li></ul><ul><li>Internal & external factors </li></ul>
  10. 10. External Barriers in Communication <ul><li>Environment </li></ul><ul><ul><li>The venue </li></ul></ul><ul><ul><li>The effect of noise </li></ul></ul><ul><ul><li>Temperature in the room </li></ul></ul><ul><li>Other People – Status, Education </li></ul><ul><li>Time </li></ul>
  11. 11. 4 Levels of Listening <ul><li>The Non-Listener </li></ul><ul><li>The Marginal Listener </li></ul><ul><li>The Evaluative Listener </li></ul><ul><li>The Active Listener </li></ul>
  12. 12. Improving Listening Skills <ul><li>By not being Preoccupied </li></ul><ul><li>Being Open Minded </li></ul><ul><li>Minimizing Interruptions </li></ul><ul><li>Effective Listening is: </li></ul><ul><li>Hearing, understanding the message and relating to it. </li></ul><ul><li>By Asking Questions </li></ul>
  13. 13. THANKS

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