An examination of the use of Microsoft System Center 2102 and Windows Azure in modernising the modern datacenter.

1. Enabling the vision of the Modern Datacenter
System Center 2012 SP2
Azure

2. Trends
Roadmap
System Center & Azure
Issues
Feedback
Outline

3. Business Challenges Influence Your IT Solutions
70% of IT budget is spent maintaining inflexible and siloed datacenter equipment
Infrastructure Complexity
The average enterprise maintains 48disparate financial systems and uses 2.7 ERP systems
Server Sprawl Dedicating servers to single applications
Application Developer
“IT slowsme down.”
Business Owner “I can get it better, faster, and cheaper if I work around IT.”
Compliance and Security
Often cited as top concerns for IT

4. IT Transformation Trends
Flexibility, agility and lower cost
Focus on business value
Data explosion
Personal devices with corpcontrols

5. Managements systems across a hybrid environment
Service catalogue and better ways of provisioning requests
Better cost effective storage solutions and access management
Tools and systems to manage the full range of devices
Implications for the Datacenter

6. Pragmatic DC Modernisation
AUTOMATION
INTEGRATION
CLOUD

7. Automation
What & Why
Automate
•Remediation tasks
•Preventative maintenance tasks
•Monitoring & alerting
Soft Benefits
•Consistency & auditability
•Reduces training for L1 staff
•Staff satisfaction with IT increases
ROI
•Task level
•Reduced downtime
•Reduced MTTR
ActivityEffected AreaCurrent Effort (Hrs)New EffortStaff member submits their requestStaff0.50.25Service Desk receiving and discussing requestHelp Desk0.50IT approval processIT484IT provisioning for staff memberIT40Communication to staff member to close requestHelp Desk0.250DocumentationIT0.50Total Effort for Request53.754.25Annual Requests - expected average1005375425Average cost for 1 hr effort$26.04Annual Cost$139,973.96$11,067.71Annual Benefit128,906.25$

8. Integration
What & Why
Consolidation
•Multiples tools for monitoring, deployment etc
•Unnecessary complexity
Soft Benefits
•Easier for IT teams to manage
•Reduces training for L1 staff
•Staff satisfaction with IT increases
ROI
•Removal of duplicate spend
•Lower IT operating cost
•Lower vendor costs

9. Cloud
What & Why
Flexibility & Scale
•Move dev/test to cloud
•Common aps –Office 365
Soft Benefits
•Fewer systems for IT teams to manage
•Reduces training for IT staff
•Allows IT to focus on other areas
ROI
•Move Capexto Opex
•Lower IT operating cost
•Easier to move to charge-back model

10. •Azure
•System Center 2012
•Office 365
•Service Manager
•SharePoint
•Orchestrator
•System Center 2012
•SCOM
•SCCM
•Service Manager
•FIM
•Orchestrator
•VMM
Automation
Integration
Cloud
Service Catalogue
Microsoft enabling the modern datacenter

11. Service Manager
•Self Service
•Help Desk
•CMDB
•ITIL
Operations Manager
•Monitor infra, apps & services
Configuration Manager
•Deploy
•Patching
•Updates
•SOE
Data Protection Manager
•Protect
•Recovery
•Servers
•Desktops
•Bare metal recovery
Virtual Machine Manager
•Manage virtual hosts, network & storage
App Controller
•App self service
Microsoft Datacenter Platform
Orchestrator
•Workflow management & integration engine
•Automate the creation, monitoring, and deployment of resources
Forefront Identity Manager
•Management of policy, credentials, users, access
•Identity & access compliance
Azure
•Public cloud resources
•Private cloud management
Office 365
•Outlook
•SharePoint
•Lync

12. Orchestration

13. Runbooks
Activities
Links
Databus
Orchestrator Concepts
Standard activity
Operations Manager
Operations Manager
Operations Manager
VMware
Standard activity
HP Service Manager
Service Manager
Hyper-V

14. Orchestrator
Custom Automation –build, test, debug, deploy, and manage automation in your environment.
Integration–integrates with System Center, other Microsoft products, and non-Microsoft products to enable interoperability across the data center
Orchestration–provides the tools for orchestration to combine software, hardware, and manual processes into a seamless system
Extensible–provides extensible integration to any system through the Orchestrator Integration Toolkit
Simple–Quick to install and configure, and start realizing value
Workflow management solution for the data center

15. Extending Orchestrator
Integration Packs
Integration Toolkits

16. Virtual Machine Management
Demo: Orchestrator

17. System Center for the Datacenter
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18. Through Virtual Machine Manager’sgranular template deployment capabilities, IT Admins can standardize and accelerate deployment of VMs, apps and services into the cloud.
Accelerated Deployment
These templates, and service templates contain specific application-level configuration options, for workloads such as SQL, and the ability to add pre/post scripts, to accelerate deployment of other key workloads.

19. How network virtualization works
•Overlays multiple virtual networks on shared physical network
•Uses industry standard General Routing Encapsulation (NVGRE) protocol
Problems solved
•Creates VM mobility across datacenter, hoster cloud or Azure without network constraints
•Provides ability to import customer IP addresses and network topology
•Helps remove VLAN constraints
•Helps eliminate hierarchical IP address assignment for virtual machines
Abstracting workloads with Hyper-V Network Virtualization
Physical server
Physical network
Blue virtual machine
Yellow virtual machine
Blue network
Yellow network

20. Operations Manager
Demo: VMM

21. Operations Manager
Rich Dashboards-monitors the key elements of the infrastructure–physical, virtual, hardware, software, and within applications and presents the key information through simple visual dashboards
Centralized Alerting –OpsMgr collects information about monitored services andin the event of an issue, raises an alert
Extensible–Management Packs enableOpsMgr to monitor other technologies
Knowledge–Helps admins remediate issues faster with inbox product guidance
Topology Views–Visualize key systems and applications across physical and virtual
Comprehensive infrastructure & application monitoring

22. Dynamic Optimization

23. Windows Azure
Demo: Operations Manager Service Manager

24. workloads

25. >_
Getting Started with Virtual Machines

26. Gateway
Windows Azure
Virtual Network

28. Once Hyper-V Replica is enabled, VMs begin replication
•Affordable in-box business continuity and disaster recovery
•Replication frequencies of 5 minutes (Configurable from 30 seconds, 5 minutes or 15 minutes in R2)
•Secure replication across network
•Agnostic of hardware on either site
•No need for other virtual machine replication technologies
•Automatic handling of live migration
•Simple configuration and management
Replicate Hyper-V VMs from a Primary to a Replica site
Hyper-V Replica
Once replicated, changes replicated every 5 minutes
Upon site failure, VMs can be started on secondary site

29. Hyper-V Recovery Manager
•Protect important services bycoordinating replication and recovery of VMM-managed private clouds
•Automates replication of VMs within clouds between sites
•Hyper-V Replica provides replication, orchestrated by Hyper-V Recovery Manager
•Can be used for planned, unplanned and testing failover between sites
•Integrate with scripts for customization of recovery plans
Orchestrate protection and recovery of private clouds

30. On Premise Portal Options

31. Service Manager Delivery & Automation
•Through Service Manager, IT Admins can define a service catalog for application owners to request infrastructure, such as new SQL, Exchange or SharePoint VMs.
Once approved, Orchestratorwill automate the deployment and delivery of the new virtual machine, or service, into the cloud, and provide delegated access to the application owner.
This process is accelerated using the free Cloud Services Process Pack.

32. Azure Pack for On Premises
Rich self-service experience
Windows Azure consistency
Monitor and provision services

33. Service Management Automation web service
Windows PowerShell workflow-based runbooks
Automates workflow tasks within WAP environment
Azure Pack Admin: Automation

34. Potential Danger Areas
Process
•Identity Management
•Process, Risk & Governance
Technology
•Strategy
•Infra fundamentals
•Server OS
People
•Culture
•Knowledge
•Capability

35. •IDM is about ensuring the right people can access the right information, when they need it, where they need it.
•The problem:
•IDM is often overlooked or not properly understood
•AD is no longer sufficient
•New staff, changes in roles and leaving staff
•Moving workloads to the cloud, or accessing corporate data via mobile devices and automated zero-touch service requests
Identity & Access Management

36. •Review AD structures and take steps to simplify complex structures
•Review IDM policies and procedures.
•Address governance
•Consider tools like Microsoft FIM & BHOLD
Addressing IdM

37. Governance, Risk & Compliance
unauthorised devices & software; configuration of IT assets
manually intensive process
managed in silos
Limited use of technology
not an enterprise wide integrated approach

38. •Pathways is a set of packaged consulting reviews targeting complex IT areas that customers often find difficult to address.
•Pathways –Identity & Access Management. A review of identity and access management policies and tools in the context of supporting the modern datacenter. Provides a detailed report on issues and advice on remediation.
•Pathways –ITSM. A review of IT Service Management capability, process and tools in the context of supporting the needs of the changing organisation. Provides a detailed report on capability, risks and recommended journey plan.
•Pathways -GRC. A review of GRC processes and policies to examine and recommend a plan to achieve a pragmatic level of capability and technology to meet the needs of the organisation.
How we can help with Process areas
Pathways
Pathways
Pathways

39. Strategy?
Tool duplication
Poor IT mang’tsystems
Old client & server OS
Outsourced IT confusion
Lack of IT skills
Technology

40. •Microsoft Private Cloud Immersion Experience
•Knowledge & understanding of Microsoft Datacenter and Cloud technologies
•Contributes to IT strategy
•Pilot Microsoft technology
•Use Deployment Planning Service benefits [for SA customers]
•Pathways –Microsoft System Center
•A review of the use of Microsoft System Center within an organisation. Provides a detailed report on opportunities for improved configuration, areas of under-utilisation, staff knowledge & capability, risks and recommended journey plan to maximise value to the organisation
•Contributes to IT strategy and operational plans
How we can help with Technology areas
Pathways

41. •The single most critical enabler of IT service and IT project success is the knowledge and capability of IT staff
•Knowledge of & adherence to IT processes is the next significant contributor to success
•IT complexity presents knowledge challenges
•Lack of interesting IT work a common reason to staff churn
People
0
25
50
75
100
(Operation) EventManagement
(Operation) IncidentManagement
(Operation) ProblemManagement
(Transition) ChangeManagement
(Transition) Release andDeployment
(Transition) ServiceAsset andConfiguration
(Transition) ServiceValidation andTesting

42. Consolidate tools to reduce complexity
Retain a level of direct involvement in projects
Use Microsoft training vouchers to minimise the cost of specialised training
Addressing the People Issue

43. •Pathways ITSM.
•Know where the gaps are.
•Set a baseline.
•Measure improvement.
•Flexible engagement model.
•Specialist training & technical support options
How we can help with People issues
Pathways

44. •Please complete feedback forms
•To receive complimentary service offer
•Questions
•1 on 1 discussions
Close + Q&A