ManageEngine Applications Manager Overview

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Application Performance Management
Application Servers
Databases
Servers
Middleware/Portal Monitoring
Custom Apps & Web Apps
Virtual & Cloud Resources
Fault Management
Reporting
SLA Management

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  • ManageEngine Applications Manager. ManageEngine Applications Manager is an Availability and Performance Management Solution, that helps enterprises proactively monitor Business Applications and ensure it meets End User Service Levels. It empowers an IT Administrator to troubleshoot performance issues quickly, in addition to providing a Business Centric View to IT Management.
  • Enterprises typically have a diverse set of Applications that they use to cater to business needs. CRM, HelpDesk, Finance and even lots of Home Grown ones are some of them. Any downtime in critical applications impact the enterprise by lost revenues. However with reduced IT spending, the need to do more with the same number of staff has become even more important. To realize this, enterprises must ensure their IT Team makes best use of their time. They should ensure IT Operations prioritizes Operations Issues and cater to the most critical business service quickly and hence reduce impact of downtime. A Business Centric Monitoring Tools helps you achieve that by helping the Operator know which Business Process is affected.
  • Server Management is Not Enough. You Need to Monitor All Tiers of Your Application for Effective Troubleshooting Traditional Network or Server Monitoring Tools cover only one technology silo. You need to monitor all tiers of your business application to speed up troubleshooting and resolving production issues quickly. ManageEngine Applications Manager gives you the visibility to identify the root cause of problems in multiple tiers of your Business Application. This helps troubleshoot application problems quickly. ManageEngine Applications Manager gives you the visibility to identify the root cause of problems in multiple tiers of your Business Application. Applications Manager provides you with a single interface to monitor your databases, app servers, systems, web services, URLs and Web Transactions This helps troubleshoot application problems quickly.
  • The Web Transaction Monitoring helps ensure your web applications perform as expected in production. You can record a sequence of dynamic http requests that will be played back at regular intervals by Applications Manager. The reports will then help you identify what time of the day it is slow and what is the end user experience as far as your web app is concerned and even notify you of downtimes etc. The J2EE Web Transactions Capability helps you troubleshoot poor response time issues for a J2EE App Server from a URL to the SQL Query. Java/J2EE Web Transaction Monitoring provides a unique capability for the applications team to identify what J2EE components cause their applications to slow down in production. It also gives detailed Java Method Level metrics from the URL all the way to the SQL Query. Applications Manager also have deep support for SOA : Web Services : Most Enterprises have complex Business Processes locked up in legacy systems. Service Oriented Architectures (SOA) help unlock them and help build even more powerful processes. However, with SOA comes new challenges. ManageEngine Applications Manager, can help manage these mission critical Web Services and help ensure high uptime. Setting up the monitoring capability is easy. By specifying the WSDL (WebService Definition Language) as input, you can easily monitor all important SOAP Operations. Once setup you can rely on Applications Manager to track the availability and response times. Now with powerful reports and ability to set SLAs, your investments in these legacy systems can be safeguarded. Custom Applications: The custom Application monitoring capability is very powerful. It provides an easy mechanism to monitor metrics exposed by non supported applications. More in a later slide.
  • The above picture summarizes the capability of Applications Manager. Applications Manager is an agentless monitoring solution. In a very competitive environment, ManageEngine Applications Manager stands out for its in-depth performance monitoring using an agentless approach. An agentless approach to monitoring ensures that you do not need additional personnel to maintain “monitoring agents”, which beats the very purpose of investing in a performance management solution. Once setup, Applications Manager polls the various applications for performance metrics, and correlates them for intelligent alert escalation. It displays it in a Web Client in a graphical manner and allows users to configure thresholds and alerts so that any violations are easily notified via Email or SMS. Reports help identify impending problems and also help plan inventory.
  • Users will need to give server host, mode of monitoring, credentials and these metrics get collected without any further action from the users side. The configurations are done within the Applications Manager Web Client.
  • Users will need to give server host, port, credentials and these metrics get collected without any further action from the users side. The configurations are done within the Applications Manager Web Client.
  • Users will need to give server host, port, credentials and these metrics get collected without any further action from the users side. The configurations are done within the Applications Manager Web Client.
  • J2EE Web Transactions Monitor helps to better visualize J2EE Web Transactions end to end, with performance metrics of all components starting from URLs to SQL queries. With this feature, application teams can quickly identify the Performance metrics of WEB components, EJB, Java and SQL statements in production. They can view trace that will chart the sequence of the internal invocations (methods) of the URL
  • Monitor custom applications that provides management information via JMX Monitor any SNMP enabled device Dashboards for Windows Performance Counters Trap Listener to listen to Alerts from SNMP Agents Write Custom Code in Java, .NET, Perl etc and Integrate Application Performance Metrics Custom Applications: The custom Application monitoring capability is very powerful. It provides an easy mechanism to monitor metrics exposed via SNMP, WMI, JMX by default. In addition to that users can also add custom monitoring capability by writing Java. .NET, Perl etc code and integrate the metrics in to Applications Manager. The benefit is users automatically get alerting, reporting, grouping behavior without any extra effort.
  • With support for simulating HTTP or HTTPS Web Transactions, ManageEngine Applications Manager can help you measure the End User Experience for your Web Applications. With powerful Record and playback GUI, setting up a Web Transaction Monitor is easy. This capability can help you visualize, how web pages respond for your end users. The Record and playback GUI is like an Internet Explorer Browser and users can do the recording or configuration via a simple tool, and update the same in to Applications Manager seemlessly. There is no need for any sort of scripting etc. Additionally the ability to define acceptable thresholds and SLAs for Page Response Times can ensure the needs of your end users are met. What time of the day your web application is slow or which day of the week is my Application the slowest are some of the important metrics that you can derive. Additionally with content checks and page change notifications, you can be alerted when problematic changes are done to your critical web pages.
  • With support for simulating HTTP or HTTPS Web Transactions, ManageEngine Applications Manager can help you measure the End User Experience for your Web Applications. With powerful Record and playback GUI, setting up a Web Transaction Monitor is easy. This capability can help you visualize, how web pages respond for your end users. The Record and playback GUI is like an Internet Explorer Browser and users can do the recording or configuration via a simple tool, and update the same in to Applications Manager seemlessly. There is no need for any sort of scripting etc. Additionally the ability to define acceptable thresholds and SLAs for Page Response Times can ensure the needs of your end users are met. What time of the day your web application is slow or which day of the week is my Application the slowest are some of the important metrics that you can derive. Additionally with content checks and page change notifications, you can be alerted when problematic changes are done to your critical web pages.
  • With support for simulating HTTP or HTTPS Web Transactions, ManageEngine Applications Manager can help you measure the End User Experience for your Web Applications. With powerful Record and playback GUI, setting up a Web Transaction Monitor is easy. This capability can help you visualize, how web pages respond for your end users. The Record and playback GUI is like an Internet Explorer Browser and users can do the recording or configuration via a simple tool, and update the same in to Applications Manager seemlessly. There is no need for any sort of scripting etc. Additionally the ability to define acceptable thresholds and SLAs for Page Response Times can ensure the needs of your end users are met. What time of the day your web application is slow or which day of the week is my Application the slowest are some of the important metrics that you can derive. Additionally with content checks and page change notifications, you can be alerted when problematic changes are done to your critical web pages.
  • With support for simulating HTTP or HTTPS Web Transactions, ManageEngine Applications Manager can help you measure the End User Experience for your Web Applications. With powerful Record and playback GUI, setting up a Web Transaction Monitor is easy. This capability can help you visualize, how web pages respond for your end users. The Record and playback GUI is like an Internet Explorer Browser and users can do the recording or configuration via a simple tool, and update the same in to Applications Manager seemlessly. There is no need for any sort of scripting etc. Additionally the ability to define acceptable thresholds and SLAs for Page Response Times can ensure the needs of your end users are met. What time of the day your web application is slow or which day of the week is my Application the slowest are some of the important metrics that you can derive. Additionally with content checks and page change notifications, you can be alerted when problematic changes are done to your critical web pages.
  • With SLA Management the user can track and identify if service is being delivered as promised. Administrators can also associate SLAs for individual Business Applications Present in Applications Manager. A special login for Managers is present. The “Manager” Role allows a manager to view SLA Metrics and be informed of issues in production at a high level. He can define SLOs for Availability and other metrics and keep tabs on overall application performance. SLA Violations can also be escalated via email.
  • With SLA Management the user can track and identify if service is being delivered as promised. Administrators can also associate SLAs for individual Business Applications Present in Applications Manager. A special login for Managers is present. The “Manager” Role allows a manager to view SLA Metrics and be informed of issues in production at a high level. He can define SLOs for Availability and other metrics and keep tabs on overall application performance. SLA Violations can also be escalated via email.
  • ManageEngine ® Applications Manager Enterprise Edition is a scalable solution. It supports a distributed architecture and hence helps to monitor thousands of servers and applications. The Enterprise Edition comprises of a distributed data collector (Managed Servers) setup. It also provides a Single Console (Admin Server) for consolidated reports and monitoring of alerts. The Admin Server facilitates a single view to all data and reports from the various distributed data collectors (Managed Servers). Additionally, the Enterprise Edition uses HTTPS as the mode of communication between the Admin Server and the Managed Server. This has an added advantage for users with a very secure environment where only HTTPS is allowed across different networks. This architecture hence helps them over come any restrictions on their monitoring capability.
  • When an error is detected, it can be notified immediately by configuring an action. There are many ways by which alert Notifications are done. Applications manager supports the following actions: Send Email, SMS, Execute custom scripts, sending SNMP Traps to third-party consoles, Logging a ticket in ManageEngine ServiceDeskPlus which is a Help Desk and Asset Management software. The Root Cause Analysis Window helps users to quickly identify where the bottleneck is. From a high level Business Application View, users can know which business application is currently affected and know what the problem is quickly. For example, users can know that the CRM Application has an Oracle database whose tablespace is reaching a critical thresholds and will run out of space etc.
  • These are the key differentiators of Applications Manager. With in depth performance monitoring along with an agentless monitoring architecture, makes monitoring a heterogeneous environment easy. Also a single tool to monitor various technology environments makes it easy for an administrator to be more productive. The tool is also very easy to set up and has a Web Client that guides you to set up the monitoring.
  • What are the key benefits of Applications Manager ? To summarize the benefits, Applications Manager helps you make your IT Team even more productive. Some of the benefits of this solution is the in-depth support for a heterogeneous application and server environment with industry best practices built in to the System. If you have already invested in a Network & Systems Management Console, you can use Applications Manager to just monitor the application component and ensure existing investments are retained. The “pay as you use” model, facilitates this even more. ManageEngine Applications Manager also comes bundled with a Database, and you incur no additional costs for software than what is listed on our website. With a low Total Cost of Ownership and high Return on your Investments, Enterprise IT, now have something to cheer about 
  • ManageEngine Applications Manager Overview

    1. 1. ManageEngine® Applications Manager Manage Application Performance in Physical, Virtual and Cloud Environments
    2. 2. Agenda
    3. 3. ManageEngine & the 90:10 Promise Vendor Landscape ManageEngine Software is used by over 50,000 customers including 3 out of every 5 Fortune 500 companies
    4. 4. ManageEngine Applications Manager • Application Performance Management – Application Servers – Databases – Servers – Middleware/Portal Monitoring – Custom Apps & Web Apps – Virtual & Cloud Resources • Fault Management • Reporting • SLA Management 4
    5. 5. Business Services Management Business Centric View to Monitoring IT Resources Value : • Prioritize Application Issues • Know which Business Process is Affected 5
    6. 6. Monitor Physical, Virtual and Cloud Apps Single console for App servers, databases, servers, web services, web transactions & virtual/cloud resources Value : • Lesser Point Tools to Manage • Troubleshoot Performance Issues faster and Effectively 6
    7. 7. Performance Management: Single Dashboard 07/22/08
    8. 8. Performance Management (contd.) 8
    9. 9. Performance Management (contd.) 9
    10. 10. How Applications Manager Works ? 10 Monitoring Starts
    11. 11. Agentless Monitoring of Heterogeneous Infrastructure 11
    12. 12. Performance Metrics – Servers • CPU, Memory, Disk • Process Monitoring • Network Interface Stats • Disk I/O • Services on the Server • AS400 server status, Number of jobs and Admin console 12
    13. 13. Performance Metrics – Application Servers • Sessions, Hits Per Second • JVM Memory, Thread Pools • Transaction Stats • JMS, Queues • Traffic Metrics • Usage Patterns etc 13
    14. 14. Performance Metrics - Databases • Monitor Connection Times, Log Files, • Monitor Tablespace, database size • Buffer hit ratios • Reads, Writes, I/O • SQL Statistics, Locks etc 14
    15. 15. Java EE Web Transactions 15
    16. 16. Monitor Custom Applications 16
    17. 17. End User Experience Measurement 17
    18. 18. End User Experience Monitoring Real Browser Monitor : Record & playback web transactions from enterprise branch offices 18
    19. 19. End User Experience MonitoringMeasure end user experience of business-critical network services & appsfrom branch offices  Accurate response time from all critical locations  Categorize performance problems as local or global issues  Troubleshooting  Capacity Planning  Meet SLAs  Improve quality of services to end users 19
    20. 20. Virtualization Monitoring • Monitor VMware ESX/ESXi and Microsoft Hyper-V servers and their guest VMs • Performance Management for Heterogeneous IT • End User Monitoring helps manage the user experience prior and post virtualization • Manage performance of both physical and virtual infrastructure • Automate Virtual Machine Management 20
    21. 21. Virtualization Monitoring: VMware & Hyper-V• Monitor VMware ESX/ESXi & Microsoft Hyper-V host servers• Guest VMs• In-depth performance metrics• Gain insight into ESX & Hyper-V server performance• Capacity planning and resource allocation• Integrated SAN Monitoring • NetApp, EMC, Brocade using SNIA 21
    22. 22. Discovery & Mapping of Virtual ResourcesDiscover and map dependencies automatically with VMware virtualinfrastructure groups  Data Centers  Clusters  ESX/ESXi hosts  Virtual Machines Value: Effective configuration management 22
    23. 23. Cloud MonitoringMonitor Amazon EC2, RDS instances & attached EBS volumes  CPU Utilization  Network Traffic  Disk I/O  Volume Traffic, Latency  Bandwidth  ThroughputValue:Gain insight into performance of EC2, RDS instances & EBS volumes 23
    24. 24. SLA Management • Define Service Level Objectives • Escalate SLA Violation via EMail • View SLA Metrics 24
    25. 25. Applications Manager Enterprise Edition Scalable Monitoring Architecture 25
    26. 26. Fault Management Alarm View Root Cause Analysis
    27. 27. Customer Usage Scenario CRM Application • Over 100 users for contact details • Monitors Servers, databases, Log Files and Application Servers • Uses APM for Troubleshooting and Availability Monitoring • IT Operators Uses APM for Availability Monitoring • Admin : Identify Bottlenecks in Infrastructure, plan capacity • Line of Business Managers : SLA Reports on a Quarterly Basis 27
    28. 28. Key Differentiators 28
    29. 29. Benefits • Makes your IT Team more Productive • Brings a Business Centric View to IT Resources • Support for Heterogeneous Applications and Servers • Helps you Troubleshoot Faster • Generate Reports and Empower Decision Making • Support for Industry Best Practices • Complement Existing Investments in 3rd Party NSM • Low TCO & High ROI 29
    30. 30. Customers  AC Nielson  Vodafone  American Honda  MetLife  Continental Airlines  Pfizer  Cummins  Seagate  Dupont  SDAC Harvard  Deutsche Bank  Walgreens  EDS  Yamaha Motor Corporation  GE Finance 30
    31. 31. Customer Quote "We managed to save tens of thousands of dollars by switching from CAs Wily Introscope“ - Bill Bohlen, Hallmark Channel. 31
    32. 32. Summary
    33. 33. More InfoWebsite: http://www.manageengine.com/apmLive Demo: http://demo.appmanager.comBlogs: http://blogs.manageengine.com/appmanagerForums: http://forums.manageengine.com/appmanagerKBase: http://apm.manageengine.comPricing: http://www.manageengine.com/apm/pricing.htmlProduct Editions:  Professional Edition  Enterprise Edition : Distributed set up for scalability  Free Edition : Monitor Up to 5 Servers Contact: appmanager-support@manageengine.com 33 For the Toll Free Numbers go to www.manageengine.com

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