1. Enterprise
Process Automation
© HelpSystems LLC
All trademarks and registered trademarks contained herein are the property of their respective owners.
Presented with

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Dallas Li
Technical Solutions Manager
AutoMate
Pat Cameron
Director of Automation Technology
Skybot
Your Presenters
Steve Brasen
Managing Research Director
Enterprise Management Associates

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• Automating the Enterprise
• Introduction to Enterprise
Process Automation Suite
• What is Skybot Scheduler?
• What is AutoMate?
• Use cases
• Solutions
Agenda

4. • The Value of Enabling
Business Agility
• Dealing with Complex
Business Processes
• The Value of Process
Automation
• Ensuring Process Reliability
with Job Scheduling
• Optimizing Business
Performance with a Unified
Business Process Approach
• Conclusions
Automating the Enterprise

5. • Enterprise success in today’s dynamic marketplaces requires the
agility to:
• Rapidly respond to customer
requests
• Adapt to changing market
conditions
• Empower employees with
the tools necessary to meet
evolving requirements
The Value of Enabling Business Agility

6. The Value of Enabling Business Agility
• Enterprise agility is dependent on the performance
of business-focused IT processes
• Business processes are performed by:
IT Administrative
Staff
Business
Users
Executives Customers

7. The Value of Enabling Business Agility
• IT processes, however, are often complex and difficult to orchestrate:
• Actions may need to be performed
on disparate systems
• Actions may require the use of
multiple independent tools
• Actions may need the expertise of
multiple business professionals

8. Dealing with Complex Business Processes
• Intelligence must be introduced into the process to ensure appropriate
decisions are made on how to execute tasks through process
completion.
• Complex processes are far too
time-consuming and challenging
to be repeatedly performed by
expensive and busy IT
specialists.

9. Dealing with Complex Business Processes
• Dealing with increasing IT complexity:
• Excessive number of management points:
 Applications, data repositories, network infrastructure, storage
infrastructure, databases, servers, environmental control units, etc.
• Resources being delivered from
multiple sources:
 Static apps, web app, and virtual
apps
 Multiple data repositories
 Distributed services (email,
messaging, databases, etc.)
• Constantly changing environments
 New requirements and services

10. Dealing with Complex Business Processes
• The reliance on manual tasks reduces the effectiveness of business
processes because they are…
• Time-consuming
• Unreliable and error-prone
• Dependent on the knowledge level
of the task performer
• Lacking an understanding of the
state of the underlying IT
infrastructure
• Costly to the business

11. The Value of Process Automation
• Any repeatable task can be automated.
• Top areas where automation delivers the most business value according
to EMA survey respondents:

12. The Value of Process Automation
• Often, enterprises attempt to enable automation with custom scripts, but
these require knowledgeable (and expensive) programmers.
• Unreliable
• Unsupported
• Difficult to maintain

13. The Value of Process Automation
• Process Automation – Automates a series of tasks in a business
process:
• Provides a simple method for
automating tasks without the need to
create custom scripts
• Allows multiple automated tasks to be
linked to reliably perform complex
processes
• Empowers non-IT users to rapidly
perform business tasks

14. Ensuring Process Reliability with Job Scheduling
• Job Scheduling – Coordinates the execution of multiple tasks to reliably
implement complex business processes:
• Ensures tasks are executed on
exactly the right resources at exactly
the right time
• Simplifies the execution of intricate
workflows across multiple enterprise
systems and applications
• A single schedule can incorporate
multiple workflows, allowing simple
management and execution of even
the most complicated task set

15. Optimizing Business Performance
• To effectively and rapidly enable and manage complex business
processes, organizations must adopt a unified solution that directly
integrates Process Automation with Job Scheduling
– Complex workflows are initiated from a single point
– Processes are orchestrated to directly address business
requirements
…with a Unified Business Process Approach

16. – With a unified approach, tasks can be executed dependent on the state
of other tasks in the process chain:
• Ensuring changing conditions in
the environment result in
appropriate outcomes in a
workflow
• Allows automated tasks to respond
to conditional job states
Optimizing Business Performance
…with a Unified Business Process Approach

17. • Auditing processes necessary for business and
regulatory compliance achievement are also
improved when the reporting tasks are fully
automated and injected into a process workflow:
– Simplified
– More accurate
– More timely
Optimizing Business Performance
…with a Unified Business Process Approach

18. • Improved business productivity with
unified business processes:
– End users are empowered with self-
service that delivers the resources
they require to meet business goals
• Ensures they are not developing
processes independent of IT
operations
– Fewer staff members are able to
perform more tasks in a shorter
period of time
• Minimizing costs
Optimizing Business Performance
…with a Unified Business Process Approach

19. Conclusion
• Manual processes for orchestrating complex
business processes are inherently inefficient,
and custom scripting provides little relief.
• Process Automation provides the reliable tools
for automating complex tasks across a
workflow
• Job Scheduling enhances the value of
automation by ensuring tasks are executed at
exactly the right time, the right place, and in
the right way
• A unified approach to business process
management is essential to enabling reliable
process workflows that predictably achieve
enterprise requirements

20. The Solution
The HelpSystems Enterprise Process
Automation Suite

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• Automate manual IT
and business processes
• Remove costly
scheduling gaps
and delays
• Meet Service Level
Agreements
• Avoid outages and
network slowdowns
• Access real-time
data from anywhere
• Run lightning-fast
large queries
• View dashboards
from any browser
• Present metrics in
a user-friendly format
• Protect critical data
at every access level
• Centralize user
profile administration
• Eliminate viruses
before they spread
• Stay informed when
security events occur
• Simplify compliance
and pass any audit
Our solutions help customers save time, money and eliminate errors.
And each functional area offers these benefits:
Our IT Software Solutions

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Our Solutions Portfolio

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1 Customers may appear in multiple segments
Some of Our Customers
Over 350 of the Forbes Global 2,000 and 9,800 total customers worldwide
7,079 Customers1 2,749 Customers1 957 Customers1

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The HelpSystems Enterprise
Process Automation Suite
• HelpSystems has 30 years of experience with
automating the enterprise
• We built a unified automation solution for
the whole enterprise by joining:
• Skybot Scheduler, our cross-platform
job scheduling software
• AutoMate, our no-code business
process automation software
• Our goal is to help you increase business
productivity across the enterprise

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Enterprise Process Automation Suite
Orchestrate complex business processes across the enterprise
Business process
automation without
writing code
Cross-platform
enterprise job
scheduler
A unified
approach to
enterprise
process
automation

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What is Skybot Scheduler?
An easy to use
cross-platform
enterprise job
scheduler
Integrates multiple
applications and
workflows to create
a central schedule

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Communication
Channels
Operational CRM
Analytical CRM
Accounting
Planning
Inventory Control
Ad-hoc
reporting
OLAP
SharePoint
MS Excel
BIRT Project,
etc.
Orders, contracts,
payments
Staging database
(primary layer of DW)
Management
SCM
CRM
FRM
HMR
MRP
CMP
Example: Skybot’s built-in function for AutoMate
Enterprise Process Automation Suite

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Enterprise Process Automation Suite
Example: Skybot’s built-in function for AutoMate

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Example: Skybot’s built-in function for AutoMate
Enterprise Process Automation Suite

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An IT and business automation platform that allows you to create,
manage, and deploy tasks—without writing code.
Use drag-and-drop actions…
…to build managed tasks…
…which run in response to events.
What is AutoMate?

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Skybot Action
• Built-in Skybot action &
activities, such as:
– Run Skybot Job
– Hold Skybot Job
– Run Job Suite
– Get Notification List…etc
Example: AutoMate’s task for Skybot
Enterprise Process Automation Suite

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Get Emails
Combine
Data to
Excel Report
Query Database
Read Data from
Email Attachments
Encrypt File Upload Via Web
Launch Skybot
Job
Example: AutoMate’s task for Skybot
Enterprise Process Automation Suite
Launch
Informatica Cloud
Workflow
Start AutoMate
Workflow

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Product Demo

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Questions & Answers

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Thank you for joining us
Contact Information:
Web: www.helpsystems.com
Email: info@helpsystems.com
Phone U.S. 800-328-1000
Outside U.S. +44 (0) 870 120 3148