September 2014 saw the much anticipated official launch of the next generation of automation solutions, Cortex v5 at Tower Bridge, London. This is the presentation delivered by Jonathan Hobday, Commercial Director, Innovise IES.

1. Intelligent Automation

2. Intelligent Automation
Re-Designed – Re-Engineered – Re-Launched

3. Simon Jackson

4. Intelligent Automation
Re-Designed – Re-Engineered – Re-Launched

5. Re-think Your Business
Establish smart autonomous operations with Cortex®
 Focus staff on innovation for digital business
 Magnify the variety, velocity and volume of services
...at a significantly lower unit cost of delivery

6. Facing Customers
 Improve quality
 Increase velocity
 Increase volume
At reduced cost
Internal Processes

7. Business challenge
Machines doing more!

8. Islands of Automation
... But more robots will not build a factory
Automation is faster, better, and will reduce
cost for individual operational tasks
... builds chaos, complexity and cost

9. Service Orchestration
Adaptive coordination of
complex processes and
operational intelligence driven
decisions to achieve business
goals and service objectives.
Intelligent
Automation
Self-managing situationally
aware closed-loop automation
to achieve reliable, repeatable
outcomes.
Building a Factory
Robotic Automation
The execution of repeatable
sequences of tasks.

10. Islands of Automation
Automation
Event
Security &
Compliance
Management
Scripts,
Run Books Service
Request
Automation
Process
Automation
Cloud
Automation
Workload
Automation
Business
Process
Automation
Provisioning
Data
Automation

11. Intelligent Orchestration
Business Rules
Visualise Manage
Orchestrate
Integrate
Monitor
Create Interact
Analyse
Automate
Respond
Sense
Workflow

13. Cortex Studio
Cortex LivePortal Web UI
Integration and API’s
Business Continuity & HA
Data Warehouse and Analytics
Self-Sufficiency

14. Advanced Visual Composition
• Enhanced
exception
handling
• Advanced
Interface
Integration
• Dynamic UI
Domain based
hierarchical
exception handling

15. User Interface
• New UI
• Collaborative
• Familiar
• Intuitive
• Icons

16. User Experience
• Clean screen
• Consistent UX
• High Usability

17. Open Shareable Flows
• XML Export
• Change
management
• Redactable
• Shareable
XML Export / Import

18. • Orchestration
– Stateful
• Automation
– Processes and tasks
– Complex processes
• Reaction
– High Velocity Events
– Real-time monitoring
Integrated Platform

19. View View
Model
View
Controller
Controller
Business Logic
Data Model
• Decoupled
• Parallel use
• External UI
• Multi UI
• Migration
• Transition
External Application Web UI
LivePortal 5
Controller
Business Logic

20. • New Controls
• Live Status
• My Services
• More stable
• Mobile
LivePortal 5

21. Supervisors
Integration
Operations &
SMEs
Technicians Operations
PPeeooppllee
Managers &
End Users
Suppliers &
Contractors
Operations
Analyst
Service
Manager
Team
Leader
Business Rules
New Generic OCI’s
• SOAP
• REST
• Powershell
New Standard OCI’s
• ServiceNow

22. • RESTful API
• Authenticated
• Simple
• Fast
RESTful API
App Server
Cortex Application Server
IIS
Locator
Svc
IIS
Cortex Server
Interfaces
Locator Svc
Cortex
Server
Interfaces
App Server
Cortex Application Server
IIS
Locator
Svc
IIS
Cortex Server
Interfaces
Locator Svc
Cortex
Server
Interfaces

23. Improved scalability and HA
Client Apps & UIs
Cortex Application Server
Locator
Svc
IIS
Cortex Server
Interfaces
Locator Svc
Load Balancer
App Server
Cortex Application Server
IIS
Locator
Svc
IIS
Cortex Server
Interfaces
Locator Svc
Cortex
Server
Interfaces
App Server
IIS
Cortex
Server
Interfaces
Configuration, Auditing & Security Databases
Studio
IIS
Cortex
Server
Interfaces
Locator Svc
• Load balancing
• Stateful HA
• Clustering
• Remote Nodes
• Federation API
Data
Warehouse

24. Performance Analytics
• Standard Data
Warehouse
• Published cubes
• Enhanced
Management
Dashboards
• Web parts

25. • Extended
documentation
• Development
Support
• IDK: OCI SDK
• Wizard driven
install
Self Sufficiency

26. • Le
Best Practice
Analyse Model Optimise Automate Deploy • Accurate deployment
Orchestrate
Automate
Monitor
Model
Optimise
Analyse
• Rapid time to value
• Iterative progressive method
• Continuous improvement
• Accelerated capture
• FREE
• Emerging standard
• Rapid Prototyping
• Formal process
• Agile process
Orchestration
Rules Brief
Orchestration Rules Brief- ORB

27. Means You Can…
Do more
Change faster
Better quality
Higher velocity
Lower cost
Agile digital business

28. Use Cases and Demonstration Stands

29. Automated Network Management
Highly skilled staff being drawn permanently into operational
issues:
Costly, poor use of skills, cannot cope with volumes
Benefits of Cortex Solution:
 Self-Managing Networks
 Self-Healing Networks
 Quality of Service
Analytics
 Millions of complex events per day handled
 Over 90% of events resolved automatically
Integrates with:
SNMP/Sylog traps
Unsol-ASCII, CORBA,
 Approx. 70% reduction in
TELNET, WMI, SSH, FTP,
SFTP, FMC (CORBA), SYSX, NOKIA,
AXE-10, ALCATEL-IN, NIVR, MEGAHUB
headcount
STREAMWIDE, CS2K, MG3200’s, IAD’s, GVI
SBC, IMSS, NGIL, DMS/GSP, NCTI, DATAGATEWAY
ICM, GENESYS, EXONY-VIM, QBUSTER, PCI, SYMANTEC
MVR, BMC, HP INSIGHT MGR, HCS-Prime Central, Unix Servers,
Windows, Cisco CPE, TDM Voice, IP Voice, IP Trunking, Network Transit Traffic,
Intelligent Network Services (IVR/ICR), Contact Centre Solutions, Mobile, Billing, Voice Mail 6-Way Cortex Reactor Engine
Network
Analyst
Service
Manager
Team Leader
Enrichment
Vista RT Interface
Historian
Network & Application Management

30. Business-Driven Configuration
Call centres have lots of changes in a technical environment:
- Too technical for business users to configure
- Too much for outsourced service provider to manage
Benefits of Cortex Solution:
Cortex Foundation Server & LivePortal™
 Active Directory
 Reporting
 Genesys call routing
 Verint voice recording
 Work Force Manager (WFM) scheduling
 Deployed in 3 months
 High security
 Integrated billing
 Continuous
improvement
 99.3% of service requests complete in 1 minute
 Data synchronised across all systems
 Automated self-service
Before
After
SLA 24 hours SLA 24 hours
99% < 1 min
Service
Manager
Team Leader
Joiners, Leavers and Movers

31. Cloud Service Orchestration
Business Services using Cloud
Multiple complex systems that have to be orchestrated to do the
right thing, at the right time.
From commercial approval and budget management, through to
private and public cloud infrastructure.
Benefits of Cortex Solution:
Cortex Dual Enterprise HA
 Active Directory
 Citrix, Sharepoint, SMS, email
 Finance, Billing, and Budgeting
 Project Management, Resource Scheduling
 Client Landscape database, CMDB, etc
 Tooling: VMware, BMC, RES, LifeRay, NetIQ, etc
 External Services: AWS, Azure, EC2, etc
 Financial control
 5 week pilot
 Hybrid cloud
 Rapid ROI
 Provisioning process reduced to minutes
 Maximise use of existing assets
 Reduced unit cost of delivery
 Financial control of services

32. Business processes that involve approval workflows and
distribution of large amounts of funding requires rigorous control.
Frequent changes in requirements need agile systems.
Benefits of Cortex Solution:
 GIS system
 Task Scheduling
 Payment Systems
 Dedicated User Interfaces
 Email, SMS, in-house systems
Business Process Automation
 Prototype in 9 days with
2 resources
 Custom User Interface
 Improved agility
 100% compliance all the time, with audit trails
 Up to 6x faster than other technologies
 Rapid deployment of changes
Team
Leader
Manager
Director
Cortex Enterprise Platform & LivePortal™
Processing of Funding Applications

33. Intelligent Automation
CaaS

34. Intelligent Automation
Peter-Paul Feijen
Capgemini - Infrastructure Services

35. Capgemini Infrastructure Services enabling a true SaaS solution
CG
Cortex
Cortex
CG
CG
& CG
Cortex as a Service Powered by Capgemini | September 2013
Copyright © Capgemini 2013. All Rights Reserved 35
Service desk
Support & Maintenance
Software / licenses
Technical Application Man.
Infrastructure as a Service
Implementation & system
integration support
can be delivered additionally
• 5 layers delivered as 1 integral service by Innovise
• 1 price per user per month for the complete stack of services
• OPEX model
• Adding implementation and integration skills on client demand

36. Cortex as a Service Powered by Capgemini | September 2013
Copyright © Capgemini 2013. All Rights Reserved 36
Capgemini offering an enterprise cloud solution
SLA based. Availability levels 99,5% or 99,8%
 24/7 availability and support
ISO 9001, 27001 certified
 ISAE 3402 clean statement
 Amsterdam based data centre, PUE 1,4
 Global Enterprise grade network
 Multi lingual service desk possible
 Multi year experience in business cloud solutions
Track record as trusted partner for mission critical systems
Leading in client satisfaction
Capgemini is pleased to service Innovise and Innovise’s clients !

37. Intelligent Automation
CaaS with Capgemini

38. Analysts

39. Unified platform to build and run autonomous
operations.
Cortex
• Rapid – typically deployed <3 months
• Easy to use – designed for business users
• Low cost – faster change with less consulting
• Extensible – open visual integration
A world where everyone can automate
• Open Integration
• Asynchronous
• Real-Time
• Resilient
• Scalable

40. Intelligent Automation