Using	  a	  Blacksmith	  to	  Fix	  My	  Car	  
Or…	  The	  Challenge	  of	  Paper-­‐based	  Policies	  in	  a	                    Facebook	  Era	  
AIIM	  Social	  Business	  Roadmap	  Download	  at	  aiim.org/roadmap	  or	  stop	  by	  booth	  935	  
22333	  Like	  this…	  Text	  info360<space>johnmancini@aiim.org	  to	  22333	  
A	  technology	     ImplicaVons	     Why	  should	  inflecVon	            	                you	  care?	  point	            ...
A	  technology	  inflecVon	  point	  	  	  	  	  	  	  	  	  
Systems	  of	  Record	  
Era	       Mainframe	             Mini	             PC	          Internet	           ???	                                 ...
Systems	  of	  Engagement	  
Systems	  of	  Engagement	                                                                                          Social...
sharing  collaborating            liking     Social	  Content	  recommending       following                     TransacVo...
A	  technology	     ImplicaVons	  inflecVon	            	  point	               	  	                    	  	               ...
The	  New	  CIO	  Mandate	  
Marchand’s	  Strategic	                         Add	  value	  Informa4on	                      customers	  and	  Alignment...
The	  End	  of	  the	  Email	  Era	  Approaches	  
Emails	  -­‐	                                       Emails	  -­‐	  real	                      sent	                       ...
Source:	  	  John	  Newton,	  Alfresco	  
The	  End	  of	  IT	  Autocracy	  
Photo	  source	  =	  hkp://www.flickr.com/photos/noVonscapital/5225049493/	  
ERP	  Enterprise	  Apps	                     CRM	               SCM	  Server	  Architecture	  Devices	  OperaVng	  System	...
For	  68%,	  their	  installed	  ECM	  systems	  have	  no	  browser	  or	  mobile	  access	  op4ons.	  	  	  	  	  	  	  ...
The	  Power	  of	  Compounding	  
17%	                        Amount	  of	  IT	  budget	  spent	  on	  storage	  	     30%	                                 ...
100%	                                                    Big	  oil	   90%	                                                ...
The	  Need	  for	  Content	  AutomaVon	  
The	  Next	  Grand	  Challenge	       29	  29                     IBM Confidential
The	  Paper	  Paradigm	  Knot	  
55%	  have	  no	  policy	  for	  how	  long	  social	  content	  inside	  the	  firewall	  should	  be	  retained.	  	  	  ...
When	  is	  “social”	  a	  Federal	  “record?”	  •  Is	  the	  informaVon	  unique	  and	  not	     available	  anywhere	 ...
If	  the	  answers	  to	  ANY	  of	  the	  above	  quesVons	  are	  yes,	  then	  the	  content	  is	  likely	  to	  be	  ...
When	  the	  heck	  is	  social	  content	  NOT	  a	  Federal	  Record	  under	  this	  definiVon?	   Source	  =	  hkp://ww...
Denial	  the	  Problem	  Exists	  
27%	  have	  no	  policy	  for	  email	  reten4on;	  16%	  keep	  emails	  indefinitely.	  	  	  	  	  	  	  	  
39%	  are	  s4ll	  filing	  important	  emails	  in	  personal	  Outlook	  folders;	  for	  31%	  email	  is	  ‘chao4c.’	  ...
Status	  Quo	  vs.	  TransformaVon	  
Value	  Chains	  in	  TransiVon	                                                    Outbound	  (CMO)	                     ...
A	  technology	     ImplicaVons	     Why	  should	  inflecVon	            	                you	  care?	  point	            ...
“…fully	  networked	  enterprises	  are	  not	  only	  more	  likely	  to	  be	  market	  leaders	  or	  to	  be	  gaining...
An	  Expanding	  Digital	  Divide	  
Using	  a	  Blacksmith	  to	  Fix	  My	  Car	  
Or…	  The	  Challenge	  of	  Paper-­‐based	  Policies	  in	  a	                    Facebook	  Era	  
AIIM	  Social	  Business	  Roadmap	  Download	  at	  aiim.org/roadmap	  or	  stop	  by	  booth	  935	     or	  text	  info...
Info360 Keynote by AIIM President John Mancini
Info360 Keynote by AIIM President John Mancini
Info360 Keynote by AIIM President John Mancini
Info360 Keynote by AIIM President John Mancini
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Info360 Keynote by AIIM President John Mancini

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What is happening to Enterprise IT? What are the implications for your organization? What should you do about it? For more detail, see http://www.aiim.org/roadmap.

Published in: Technology, Business

Info360 Keynote by AIIM President John Mancini

  1. 1. Using  a  Blacksmith  to  Fix  My  Car  
  2. 2. Or…  The  Challenge  of  Paper-­‐based  Policies  in  a   Facebook  Era  
  3. 3. AIIM  Social  Business  Roadmap  Download  at  aiim.org/roadmap  or  stop  by  booth  935  
  4. 4. 22333  Like  this…  Text  info360<space>johnmancini@aiim.org  to  22333  
  5. 5. A  technology   ImplicaVons   Why  should  inflecVon     you  care?  point                                                      
  6. 6. A  technology  inflecVon  point                  
  7. 7. Systems  of  Record  
  8. 8. Era   Mainframe   Mini   PC   Internet   ???   Systems  of  Record   Years   1960-­‐1975   1975-­‐1992   1992-­‐2001   2001-­‐2009   2010-­‐2015   Typical   A  batch   A  dept   A   A  web   thing   ???   transacVon   process   document   page  managed   Best   Digital   known   IBM   Microso^   Google   ???   Equipment  company  Content   Image   Document   Content   mgmt   Microfilm   ???   Mgmt   Mgmt   Mgmt   focus  
  9. 9. Systems  of  Engagement  
  10. 10. Systems  of  Engagement   Social  and   Era   Mainframe   Mini   PC   Internet   Cloud   Systems  of  Record   Years   1960-­‐1975   1975-­‐1992   1992-­‐2001   2001-­‐2009   2010-­‐2015   Typical   A  batch   A  dept   A   A  web   An   thing   transacVon   process   document   page   interacVon  managed   Best   Digital   known   IBM   Microso^   Google   Facebook   Equipment  company  Content   Social   Image   Document   Content   mgmt   Microfilm   Business   Mgmt   Mgmt   Mgmt   focus   Systems  
  11. 11. sharing collaborating liking Social  Content  recommending following TransacVonal  and   Enterprise  Content   workflow compliance Documents   control security Images   records Film  
  12. 12. A  technology   ImplicaVons  inflecVon    point                                    
  13. 13. The  New  CIO  Mandate  
  14. 14. Marchand’s  Strategic   Add  value  Informa4on   customers  and  Alignment   markets  Framework     Minimise  Risks   Reduce  Costs   market,  financial,   transacVon  and   legal,   processes   operaVonal  risks       Create  New  Reality   Intelligence     (social,  poliVcal,  technological,  etc)    
  15. 15. The  End  of  the  Email  Era  Approaches  
  16. 16. Emails  -­‐   Emails  -­‐  real   sent   people   outside   outside   2%   4%   Emails   about   "stuff"   Emails   21%   caught  by   filter   Emails  -­‐   46%   sent  to   Emails  -­‐  colleagues   colleagues   6%   21%  
  17. 17. Source:    John  Newton,  Alfresco  
  18. 18. The  End  of  IT  Autocracy  
  19. 19. Photo  source  =  hkp://www.flickr.com/photos/noVonscapital/5225049493/  
  20. 20. ERP  Enterprise  Apps   CRM   SCM  Server  Architecture  Devices  OperaVng  System  Knowledge  Worker  Apps   Original  slide  concept  from  Cisco  
  21. 21. For  68%,  their  installed  ECM  systems  have  no  browser  or  mobile  access  op4ons.                
  22. 22. The  Power  of  Compounding  
  23. 23. 17%   Amount  of  IT  budget  spent  on  storage     30%   Annual  change  in  Storage  costs   59.8  cents  per  gigabyte  (Dec  2005)   8.2  cents  per  gigabyte  (August  2010)  2009   2010   2011   2012   2013   2014   2015   2016   2017   2018   2019   2020  Informa4on  growth  per  IDC  
  24. 24. 100%   Big  oil   90%   customer  -­‐   IBM   80%   70%   60%   New   50%   Volume  Hit   40%   Legacy   30%   20%   10%   0%   OpVmal   2010   2011   2012  
  25. 25. The  Need  for  Content  AutomaVon  
  26. 26. The  Next  Grand  Challenge   29  29 IBM Confidential
  27. 27. The  Paper  Paradigm  Knot  
  28. 28. 55%  have  no  policy  for  how  long  social  content  inside  the  firewall  should  be  retained.                
  29. 29. When  is  “social”  a  Federal  “record?”  •  Is  the  informaVon  unique  and  not   available  anywhere  else?   Is  it  a  record?  •  Does  it  contain  evidence  of  an   agency’s  policies,  business,   mission,  etc.?  •  Is  the  tool  being  used  in  relaVon  to   an  agency’s  work?  •  Is  there  a  business  need  for  the   informaVon?  •  Does  it  document  a  transacVon  or   decision?   Source  =  hkp://www.archives.gov/records-­‐mgmt/bulleVns/2011/2011-­‐02.html  
  30. 30. If  the  answers  to  ANY  of  the  above  quesVons  are  yes,  then  the  content  is  likely  to  be  a  Federal  record.  Source  =  hkp://www.archives.gov/records-­‐mgmt/bulleVns/2011/2011-­‐02.html  
  31. 31. When  the  heck  is  social  content  NOT  a  Federal  Record  under  this  definiVon?   Source  =  hkp://www.archives.gov/records-­‐mgmt/bulleVns/2011/2011-­‐02.html  
  32. 32. Denial  the  Problem  Exists  
  33. 33. 27%  have  no  policy  for  email  reten4on;  16%  keep  emails  indefinitely.                
  34. 34. 39%  are  s4ll  filing  important  emails  in  personal  Outlook  folders;  for  31%  email  is  ‘chao4c.’                
  35. 35. Status  Quo  vs.  TransformaVon  
  36. 36. Value  Chains  in  TransiVon   Outbound  (CMO)   Market   Sell   Support   Inbound  (CFO)   Source   Buy   Deploy   Product  (CTO)   Design   Build   Deliver   Strategic  (CIO)   Plan   Hire   Provision   Report  Slide  concept  from  John  Newton,  Alfresco,  Derived  from  Michael  Porter’s  Value  Chains  in  “CompeVVve  Strategy”  
  37. 37. A  technology   ImplicaVons   Why  should  inflecVon     you  care?  point                                                      
  38. 38. “…fully  networked  enterprises  are  not  only  more  likely  to  be  market  leaders  or  to  be  gaining  market  share  but  also  use  management  pracVces  that  lead  to  margins  higher  than  those  of  companies  using  the  Web  in  more  limited  ways…”  
  39. 39. An  Expanding  Digital  Divide  
  40. 40. Using  a  Blacksmith  to  Fix  My  Car  
  41. 41. Or…  The  Challenge  of  Paper-­‐based  Policies  in  a   Facebook  Era  
  42. 42. AIIM  Social  Business  Roadmap  Download  at  aiim.org/roadmap  or  stop  by  booth  935   or  text  info360<space>your  email  to  22333  Twiker,  Facebook,  LinkedIn  =  jmancini77  
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