Info360 Keynote by AIIM President John Mancini

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What is happening to Enterprise IT? What are the implications for your organization? What should you do about it? For more detail, see http://www.aiim.org/roadmap.

What is happening to Enterprise IT? What are the implications for your organization? What should you do about it? For more detail, see http://www.aiim.org/roadmap.

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  • 1. Using  a  Blacksmith  to  Fix  My  Car  
  • 2. Or…  The  Challenge  of  Paper-­‐based  Policies  in  a   Facebook  Era  
  • 3. AIIM  Social  Business  Roadmap  Download  at  aiim.org/roadmap  or  stop  by  booth  935  
  • 4. 22333  Like  this…  Text  info360<space>johnmancini@aiim.org  to  22333  
  • 5. A  technology   ImplicaVons   Why  should  inflecVon     you  care?  point                                                      
  • 6. A  technology  inflecVon  point                  
  • 7. Systems  of  Record  
  • 8. Era   Mainframe   Mini   PC   Internet   ???   Systems  of  Record   Years   1960-­‐1975   1975-­‐1992   1992-­‐2001   2001-­‐2009   2010-­‐2015   Typical   A  batch   A  dept   A   A  web   thing   ???   transacVon   process   document   page  managed   Best   Digital   known   IBM   Microso^   Google   ???   Equipment  company  Content   Image   Document   Content   mgmt   Microfilm   ???   Mgmt   Mgmt   Mgmt   focus  
  • 9. Systems  of  Engagement  
  • 10. Systems  of  Engagement   Social  and   Era   Mainframe   Mini   PC   Internet   Cloud   Systems  of  Record   Years   1960-­‐1975   1975-­‐1992   1992-­‐2001   2001-­‐2009   2010-­‐2015   Typical   A  batch   A  dept   A   A  web   An   thing   transacVon   process   document   page   interacVon  managed   Best   Digital   known   IBM   Microso^   Google   Facebook   Equipment  company  Content   Social   Image   Document   Content   mgmt   Microfilm   Business   Mgmt   Mgmt   Mgmt   focus   Systems  
  • 11. sharing collaborating liking Social  Content  recommending following TransacVonal  and   Enterprise  Content   workflow compliance Documents   control security Images   records Film  
  • 12. A  technology   ImplicaVons  inflecVon    point                                    
  • 13. The  New  CIO  Mandate  
  • 14. Marchand’s  Strategic   Add  value  Informa4on   customers  and  Alignment   markets  Framework     Minimise  Risks   Reduce  Costs   market,  financial,   transacVon  and   legal,   processes   operaVonal  risks       Create  New  Reality   Intelligence     (social,  poliVcal,  technological,  etc)    
  • 15. The  End  of  the  Email  Era  Approaches  
  • 16. Emails  -­‐   Emails  -­‐  real   sent   people   outside   outside   2%   4%   Emails   about   "stuff"   Emails   21%   caught  by   filter   Emails  -­‐   46%   sent  to   Emails  -­‐  colleagues   colleagues   6%   21%  
  • 17. Source:    John  Newton,  Alfresco  
  • 18. The  End  of  IT  Autocracy  
  • 19. Photo  source  =  hkp://www.flickr.com/photos/noVonscapital/5225049493/  
  • 20. ERP  Enterprise  Apps   CRM   SCM  Server  Architecture  Devices  OperaVng  System  Knowledge  Worker  Apps   Original  slide  concept  from  Cisco  
  • 21. For  68%,  their  installed  ECM  systems  have  no  browser  or  mobile  access  op4ons.                
  • 22. The  Power  of  Compounding  
  • 23. 17%   Amount  of  IT  budget  spent  on  storage     30%   Annual  change  in  Storage  costs   59.8  cents  per  gigabyte  (Dec  2005)   8.2  cents  per  gigabyte  (August  2010)  2009   2010   2011   2012   2013   2014   2015   2016   2017   2018   2019   2020  Informa4on  growth  per  IDC  
  • 24. 100%   Big  oil   90%   customer  -­‐   IBM   80%   70%   60%   New   50%   Volume  Hit   40%   Legacy   30%   20%   10%   0%   OpVmal   2010   2011   2012  
  • 25. The  Need  for  Content  AutomaVon  
  • 26. The  Next  Grand  Challenge   29  29 IBM Confidential
  • 27. The  Paper  Paradigm  Knot  
  • 28. 55%  have  no  policy  for  how  long  social  content  inside  the  firewall  should  be  retained.                
  • 29. When  is  “social”  a  Federal  “record?”  •  Is  the  informaVon  unique  and  not   available  anywhere  else?   Is  it  a  record?  •  Does  it  contain  evidence  of  an   agency’s  policies,  business,   mission,  etc.?  •  Is  the  tool  being  used  in  relaVon  to   an  agency’s  work?  •  Is  there  a  business  need  for  the   informaVon?  •  Does  it  document  a  transacVon  or   decision?   Source  =  hkp://www.archives.gov/records-­‐mgmt/bulleVns/2011/2011-­‐02.html  
  • 30. If  the  answers  to  ANY  of  the  above  quesVons  are  yes,  then  the  content  is  likely  to  be  a  Federal  record.  Source  =  hkp://www.archives.gov/records-­‐mgmt/bulleVns/2011/2011-­‐02.html  
  • 31. When  the  heck  is  social  content  NOT  a  Federal  Record  under  this  definiVon?   Source  =  hkp://www.archives.gov/records-­‐mgmt/bulleVns/2011/2011-­‐02.html  
  • 32. Denial  the  Problem  Exists  
  • 33. 27%  have  no  policy  for  email  reten4on;  16%  keep  emails  indefinitely.                
  • 34. 39%  are  s4ll  filing  important  emails  in  personal  Outlook  folders;  for  31%  email  is  ‘chao4c.’                
  • 35. Status  Quo  vs.  TransformaVon  
  • 36. Value  Chains  in  TransiVon   Outbound  (CMO)   Market   Sell   Support   Inbound  (CFO)   Source   Buy   Deploy   Product  (CTO)   Design   Build   Deliver   Strategic  (CIO)   Plan   Hire   Provision   Report  Slide  concept  from  John  Newton,  Alfresco,  Derived  from  Michael  Porter’s  Value  Chains  in  “CompeVVve  Strategy”  
  • 37. A  technology   ImplicaVons   Why  should  inflecVon     you  care?  point                                                      
  • 38. “…fully  networked  enterprises  are  not  only  more  likely  to  be  market  leaders  or  to  be  gaining  market  share  but  also  use  management  pracVces  that  lead  to  margins  higher  than  those  of  companies  using  the  Web  in  more  limited  ways…”  
  • 39. An  Expanding  Digital  Divide  
  • 40. Using  a  Blacksmith  to  Fix  My  Car  
  • 41. Or…  The  Challenge  of  Paper-­‐based  Policies  in  a   Facebook  Era  
  • 42. AIIM  Social  Business  Roadmap  Download  at  aiim.org/roadmap  or  stop  by  booth  935   or  text  info360<space>your  email  to  22333  Twiker,  Facebook,  LinkedIn  =  jmancini77