Info360 Keynote by AIIM President John Mancini

Using a Blacksmith to Fix My Car

Or… The Challenge of Paper-‐based Policies in a Facebook Era

AIIM Social Business Roadmap Download at aiim.org/roadmap or stop by booth 935

22333 Like this… Text info360<space>johnmancini@aiim.org to 22333

A technology ImplicaVons Why should inﬂecVon you care? point

A technology inﬂecVon point

Systems of Record

Era Mainframe Mini PC Internet ??? Systems of Record Years 1960-‐1975 1975-‐1992 1992-‐2001 2001-‐2009 2010-‐2015 Typical A batch A dept A A web thing ??? transacVon process document page managed Best Digital known IBM Microso^ Google ??? Equipment company Content Image Document Content mgmt Microﬁlm ??? Mgmt Mgmt Mgmt focus

Systems of Engagement

Systems of Engagement Social and Era Mainframe Mini PC Internet Cloud Systems of Record Years 1960-‐1975 1975-‐1992 1992-‐2001 2001-‐2009 2010-‐2015 Typical A batch A dept A A web An thing transacVon process document page interacVon managed Best Digital known IBM Microso^ Google Facebook Equipment company Content Social Image Document Content mgmt Microﬁlm Business Mgmt Mgmt Mgmt focus Systems

sharing collaborating liking Social Content recommending following TransacVonal and Enterprise Content workflow compliance Documents control security Images records Film

A technology ImplicaVons inﬂecVon point

The New CIO Mandate

Marchand’s Strategic Add value Informa4on customers and Alignment markets Framework Minimise Risks Reduce Costs market, ﬁnancial, transacVon and legal, processes operaVonal risks Create New Reality Intelligence (social, poliVcal, technological, etc)

The End of the Email Era Approaches

Emails -‐ Emails -‐ real sent people outside outside 2% 4% Emails about "stuﬀ" Emails 21% caught by ﬁlter Emails -‐ 46% sent to Emails -‐ colleagues colleagues 6% 21%

Source: John Newton, Alfresco

The End of IT Autocracy

Photo source = hkp://www.ﬂickr.com/photos/noVonscapital/5225049493/

ERP Enterprise Apps CRM SCM Server Architecture Devices OperaVng System Knowledge Worker Apps Original slide concept from Cisco

For 68%, their installed ECM systems have no browser or mobile access op4ons.

The Power of Compounding

17% Amount of IT budget spent on storage 30% Annual change in Storage costs 59.8 cents per gigabyte (Dec 2005) 8.2 cents per gigabyte (August 2010) 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 Informa4on growth per IDC

100% Big oil 90% customer -‐ IBM 80% 70% 60% New 50% Volume Hit 40% Legacy 30% 20% 10% 0% OpVmal 2010 2011 2012

The Need for Content AutomaVon

The Next Grand Challenge 29 29 IBM Confidential

The Paper Paradigm Knot

55% have no policy for how long social content inside the ﬁrewall should be retained.

When is “social” a Federal “record?” •  Is the informaVon unique and not available anywhere else? Is it a record? •  Does it contain evidence of an agency’s policies, business, mission, etc.? •  Is the tool being used in relaVon to an agency’s work? •  Is there a business need for the informaVon? •  Does it document a transacVon or decision? Source = hkp://www.archives.gov/records-‐mgmt/bulleVns/2011/2011-‐02.html

If the answers to ANY of the above quesVons are yes, then the content is likely to be a Federal record. Source = hkp://www.archives.gov/records-‐mgmt/bulleVns/2011/2011-‐02.html

When the heck is social content NOT a Federal Record under this deﬁniVon? Source = hkp://www.archives.gov/records-‐mgmt/bulleVns/2011/2011-‐02.html

Denial the Problem Exists

27% have no policy for email reten4on; 16% keep emails indeﬁnitely.

39% are s4ll ﬁling important emails in personal Outlook folders; for 31% email is ‘chao4c.’

Status Quo vs. TransformaVon

Value Chains in TransiVon Outbound (CMO) Market Sell Support Inbound (CFO) Source Buy Deploy Product (CTO) Design Build Deliver Strategic (CIO) Plan Hire Provision Report Slide concept from John Newton, Alfresco, Derived from Michael Porter’s Value Chains in “CompeVVve Strategy”

A technology ImplicaVons Why should inﬂecVon you care? point

“…fully networked enterprises are not only more likely to be market leaders or to be gaining market share but also use management pracVces that lead to margins higher than those of companies using the Web in more limited ways…”

An Expanding Digital Divide

Using a Blacksmith to Fix My Car

Or… The Challenge of Paper-‐based Policies in a Facebook Era

AIIM Social Business Roadmap Download at aiim.org/roadmap or stop by booth 935 or text info360<space>your email to 22333 Twiker, Facebook, LinkedIn = jmancini77

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http://www.aiim.org	230
http://www.bpmbulletin.com	98
http://infgov.net	64
http://aiim.typepad.com	61
http://paper.li	54
http://wordofpie.com	29
http://claudesuper.com	27
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http://www.aiim.typepad.com	5
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Info360 Keynote by AIIM President John Mancini

by John Mancini on Mar 20, 2011

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Info360 Keynote by AIIM President John Mancini — Presentation Transcript