Cool Uniforms and Flying Cars -- Trends Influencing Future of Document Management

1. Cool Uniforms and Flying Cars The Current State and Future of the ECM Industry John Mancini, AIIM

2. “ It’s human nature to imagine that the future will be just like the present, but with cooler uniforms and flying cars.” Seth Godin

3. All data (unless noted) from AIIM 2008 State of Industry Survey Overall sample = 924

4. 7 dynamic tensions shaping our industry…

5. #1 Awareness High…

6. How important is managing electronic information to your organization’s effectiveness? sample = end users >100 employees = 672 Unconnected with AIIM

7. On a scale of 1 (terrible) to 10 (excellent) rate your effectiveness at managing electronic information

8. To whom do the staff responsible for managing electronic records report in your organization?

9. Are you confident your electronic information is accurate, accessible and trustworthy?

10. #2 …but Experience Limited

11. Have you ever heard of the term “ECM” with regards to information management? sample = end users >100 employees = 672 Unconnected with AIIM

12. Return on Investment (ROI) of ECM compared with other significant IT investments

13. Top 3 Problems…

14. #3 Welcome to the Mainstream

15. In case there is any doubt, the following is not an endorsement of SharePoint… Neither does is mean that I am against SharePoint either.

16. Have you implemented Microsoft Office SharePoint Server (2007)?

17. If you plan on deploying MOSS, which of the following areas would it address?

18. Do you have a formal plan for MOSS and other ECM investments?

19. #4 The Renaissance of Capture

20. We believe that paper-based information will continue to grow, not in spite of, but because of, new “paperless” technologies such as e-mail and the Internet… (from Iron Mountain 10-K report)

21. Are you currently using ANY recognition technologies in your scanning? sample of 876 end users using scanners in their organization

22. #5 The Drive to Control

23. 1GB of storage costs around 20 cents to buy ... 1GB of storage costs around $3,500 to review A conversation at this year’s Legal Tech conference

24. #6 The Drive to Automate

26. Which core processes have you already automated using ECM technologies? (top 6)

27. How satisfied are you with the following aspects of the capture process (% satisfied)?

28. Are you currently using DISTRIBUTED CAPTURE in the following processes? sample of 459 end users using distributed capture

29. #7 The Drive to Collaborate

30. We are the community that provides education, research, and best practices to help organizations control information and maximize its value.

32. www.aiim.org www.aiim.typepad.com (blog)

33. Cool Uniforms and Flying Cars The Current State and Future of the ECM Industry John Mancini, AIIM