Systems of Engagement Social and Era Mainframe Mini PC Internet Cloud Systems of Record Years 1960-‐1975 1975-‐1992 1992-‐2001 2001-‐2009 2010-‐2015 Typical A batch A dept A An thing A web page trans process document interacQon managed Best known Digital IBM MicrosoN Google Facebook company Equipment Social Content Image Document Content Microﬁlm Business mgmt focus Mgmt Mgmt Mgmt Systems
Considera*on Systems of Record Systems of Engagement Focus TransacQons InteracQons Governance Command & Control CollaboraQon Core Elements Facts & Commitments Ideas & Nuances Value Single Source of Truth Discovery & Dialog Standard Accurate & Complete Immediate & Accessible Content Authored Communal Primary Record Type Documents ConversaQons Searchability Easy Hard Usability User is trained User “knows” Accessibility Regulated & Contained Ad Hoc & Open RetenQon Permanent Transient Policy Focus Security (Protect Assets) Privacy (Protect Users)
#1 – Commit to the Cloud. 1. 60 percent of organizations are ready to embrace cloud computing. [IBM CIO Survey] 2. The market for virtual private cloud solutions will grow from $7.5 billion in 2011 to $66.4 billion in 2020. [Forrester] 3. However, 1/3 of organizations still unlikely to use cloud-based or SaaS solutions. [AIIM]
#2 – Mobilize Everything. 1. 67% of organizations believe mobile important or very important to shaping processes. [AIIM] 2. The median organization that has “mobilized” a process responds 2.7X faster. [AIIM] 3. However, 76% of organizations have no mobile processes. [AIIM] 4. Only 2.5% of the processes that could be mobile are. [AIIM]
#3 – Make the Business Social. 1. 70% of young professionals have “friended” either their colleagues, their manager, or both. [Cisco] 2. 68% of young professionals believe that company-issued devices should be available for both work and play. [Cisco] 3. 51% of organizations consider social business to be “Imperative” or “Significant” [AIIM]
#4 – Digitize Anything That Moves. 1. The median cost to process a paper invoice is still > $9. [AIIM] 2. 52% of organizations have yet to adopt any automated AP systems. [AIIM] 3. Median % of processes that could be paper free that actually are = 14%. [AIIM] 4. 45% of documents that are scanned are “born digital” [AIIM]
#5 - Prepare for Extreme Information Management.
#5 - Prepare for Extreme Information Management.1. The amount of information will grow by 44X by 2020 and the # of containers by 67X. [IDC]2. The # of IT staff will grow by 1.4X [IDC]3. Two-thirds of organizations have an Information Management Strategy, only 22% use it. [AIIM]4. 79% of organizations have an Information Retention policy, but only 32% enforce it. [AIIM]
The Revolution will be led by a new breed ofInformation Professional.
These are Information professionals. IT Legal professional Risk/Liability Focus Records Manager Digital Archivist Business Process Owners Professionals InformaQon Value Focus Business Analyst Knowledge Manager InformaQon/Data ScienQst Ent InformaQon Manager Governance Focus Info/Data Stewards Ent InformaQon Architect Social Focus InformaQon Curators Community Managers Most roles from Deb Logan and Regina Casonata, Gartner
The demand for information professionals will grow by 50% by 2015.Information Professionals can put these skills inCONTEXT.
Information Professionals Matter.AIIM.org/certification
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