Per the Harvard Business Review, The Economist, Corporate Executive Board, Intel, TNS Global, here are some perspectives of CEOs about their CIOs: Almost half of CEOs feel IT should be a commodity service purchased as needed. Only a quarter of executives feel their CIO is performing above his or her peers. Almost half of CEOs rate their CIOs negatively in terms of understanding the business and understanding apply IT in new ways to the business. 57% of executives expect their IT function to change significantly over the next three years, and 12% predict a complete overhaul of IT.
Digital Disruption: Unleashing the Next Wave of Innovation, Forrester’s James McQuivey looks at the four major factors necessary for massive disruption: “A computer? Check. An Internet connection? Check. A programming language and SDK? Check. A friction-free platform for distributing and making money…? Check.”
Joe McKendrick points out, “IT cost savings and speedier deployment are but a brief prelude to the main story. It’s only the first 10%. The remaining 90% is what happens to the business itself. It’s the transformation, enabling it to react to market opportunities, communicate and collaborate internally and externally, design and test new products, and become more agile. This ‘second chapter’ to cloud will produce far greater, but far more intangible, benefits.”
The intersection of content and process over the past twenty years was best summarized by this continuum: Capture -> Manage -> Store -> Deliver -> Preserve. In this world, much of the following was true... The focus of IT was on cost reduction. Senior executives were largely oblivious to technology, and IT was a cost to be minimized. IT job security was found in system complexity. As mobile and social entered the world of systems of record, initially just their sheer existence was a source of competitive differentiation. System implementations were long and paid for by capital expenditures (CAPEX). Technical skills in and of themselves had value.
Decreasing is similar across all sizes, though more likely to be “rapidly” in smaller orgs (10%) vs largest ones (3%). Same with increasing rapidly, 7% in smaller, 1% in largest.
In mid-sized orgs management flips to staff, and in largest, signatures is top, both with management 2nd, and understanding third. See next graph about suppliers and customers…
19% still sending out paper drawings, given that only 3% of demographic are in AEC!
Scan-at-the-door: Europe 22%. North America 15%. Distributed: Europe 30%. North America 32% Total: Europe 52%. North America 47% so to some extent it’s a terminology thing.
Of those doing more than “ad hoc” scanning:
50% scan at-the-door (17%) or across distributed channels,
16% scan in advance of the process and 35% scan to archive after the process
Average is up from 30.6% in 2011. (32% orgs 50% or more)
In 2011, 77% resulted in a printed copy
In 2011, Now was 2%, 2 yrs time was 9% and five . years time was 33%
1007 Only about 9% of organisations in our survey have used mobile capture technologies, with only another 25% expected to do so within the next 12-18months. But the general consensus 85% was that mobile capture will play an increasingly important role in the future.
Case study: LA Ambulances
Where mobile capture has been implemented, the emphasis has been on the employees of the organisation especially those either at home or travelling – and in fact the paper-free expenses process is likely to be the most popular driver. I bet some of you in the audience use you phone to capture an image of a receipt.
Want to begin to use mobile capture in the field for Daily Work Reports. We are already very paper-less. Very hard to convince the people to come out of their comfort zone. Most users are not ready to visualize life with out paper. Paper files have been reduced dramatically and we are planning to increase our use of mobile capture. The push to go mobile is on. Budget constraints will determine timing and priorities. We're a small company for which most paperless systems are a greater burden and cost than continuing to use paper. We need to be able to authenticate and certify a scanned document as an original once in a digital form so if it is altered, a scan can prove the original document has been tampered with. In 2010 we lost 80% of our Records staff (100 to 20); we migrated all records to digital. We eliminated paper-print services with digital data to digital copy conversion. We've been able to sustain our business operations using digital copy - despite, the loss of $3.3 million in personnel resources; and. realizing a $200K gain in reduced paper/toner needs. Culture in the past has not supported the kinds of changes required to move to a true paperless environment. Lack of ability to "prove" the authenticity of the signature has been problematic.
In 2011, almost nobody deploying and 12% planning.
Make sure that your vendor is truly qualified with expertise working with all technologies involved. Gather feedback from all stakeholders before developing a process Must have top level executive buy-in and support
FUJITSU Document Scanner fi-7180 -- $1500
Other examples… Konica-Minolta – Results Engineering, AMS Imaging Canon – IRIS, Therefore HP – Tower Software, Autonomy (and Interwoven), Exstream
Otherwise Europe looks very similar.
1944 The new role for IT professionals Business will by 2020 control 90% of tech spending – IT needs to provide guidance on this, NOT try to stop it Many IT professionals will become project managers, developers, or business consultants IT professionals will focus on connecting people, information, and knowledge across platforms, apps, and devices Information security, privacy, and compliance need to become inherent and transparent
CONCLUSION: We need to educate the business in innovation and information management….?
How can I get rid of paper in my business processes?
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Zombie paper – the Walking Dead
How many of the documents that you scan would you
say are reprinted from the scanned copy??
• For 14% of org, half or more of scanned docs are
• Average: 19.1% of scanned docs reprinted.
How many of the documents that you scan are destroyed
• For 61% of orgs, half or more of scanned docs are not
destroyed after scanning.
• Average: 65.1% of scanned docs not destroyed after
Mobile means more than phones.
1960 1970 1980 1990 2000 2010
Console Terminals PC Laptop Notebook
Source: George Parapadakis, IBM
3G / 4G
WiFi / Fibre
IT Only Specialist
Mobility (Distance from Source)
Interface Web Apps
• Cloud and mobile
• Internet of things
• Paper reduction improving
• A lack of mgmt commitment
• 2D change management
• Zombie paper – Walking Dead
• Skeptics still abound
• Back office still a back water Legal Limbo
• Input adhocracy
• Invoice processing a good
• Mobile capture priority, but
• Mobile = Decentralized
• Cloud strategies hazy
• A long way to go
• Biggest value still untapped
• Wish list still lags reality
• Structured/unstructured blur
• Smarter and smarter devices
• Capture and governance
• MFPs now serious
• Focus on software
• Focus on people
• Focus on process problems
• Become a domain expert